Reviews (291)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a centralized marketing tool for WhatsApp, SMS, push, and abandoned cart recovery that drives more sales than email. They like the free plan, mid‑range pricing, and time‑saving bulk editing and automation. Popular features include price‑drop and back‑in‑stock alerts, floating discounts, and shipping banners. Merchants find it fast, easy to use, and praise responsive support, calling it ideal for beginners and product‑heavy stores.

February 20, 2019

I haven't done too much with it yet - but I have tried the Price Drop Alert, which I quite like - not only does it allow the customer to keep tabs on things s/he might like but are too expensive - if a lot of people signup for an item price alert...it's pretty obvious your pricing's not great!
Anyway - on mobile, the available space for the pop-up was tiny - and *fixed*. I mentioned this and - lo and behold! - it now expands/contracts to fit the message, even going to two lines if necessary. Great stuff - thanks for listening :-)

Simply The Best Toys and Gifts
United Kingdom
19 days using the app
November 23, 2018

This app was recommended to be by my Shopify representative. The rep said it was free unless I wanted a lot of extra features. I was hesitant to finish the install when the notification on the sidebar said I could be charged up to $180/month. Something to confirm the app can be used for free would be nice. I want to use this for my CYBER Monday deal to promote my discount code on my homepage for shoppers. I still am unsure of how this will work. I entered campaign information, but don't know where to go from here. Application is confusing so far, but I have barely begun.

PennyLuckshoes.com
United States
11 minutes using the app
December 14, 2018

Did absolutely nothing. I had 200+ visitors and this app didnt send a single thing. DO NOT DOWNLOAD!!

Xanitys
United States
2 days using the app
March 11, 2025

Amazing

Muslim Reads
United Kingdom
22 minutes using the app
January 16, 2025

good

Topcard
United States
1 minute using the app
August 11, 2024

Good app

SurfacesGalore
United States
1 minute using the app
September 29, 2024

njijiojijijiojjbhhhhhhhhhhhhhhhhhhh

Vital Glow
Pakistan
11 minutes using the app
Hextom replied December 29, 2024

Thank you for taking the time to leave feedback. We’re truly sorry to hear that your experience with our app wasn’t what you expected.

We’d love to understand what went wrong and how we can improve. Could you please reach out to us at help@hextom.com? Your insights are invaluable, and we want to do everything we can to make things right for you.

Thank you, and we hope to hear from you soon!

April 1, 2024

gave me 1000 free not bad

Sheila Merchandise
United States
2 minutes using the app
August 12, 2025

good

FIORESE JEWELRY
China
1 minute using the app
February 12, 2025

great app, with all the tools need for do a great work

MARCA
France
1 minute using the app