Whatomation‑Order Notification

I am unsing this app for one week now, it has been really helpful to manage the workload, i am very happy with whatomation team, partcularly supoort team and Mr Kamran, always very quick to respond and resolve any issues or imprevement.
mush appreciated

first of all their customer support is excellent, they reply quickly. their charges are reasonable and message limits are enough for new or growing businesses. app response is little bit slow and the pages freeze but the action does save or submit. there should be some option whereby we can sent confirmation messages manually like whenever we want to send, currently it is sent automatically after some fixed time. overall we are satisfied with the app.

Fraud Alert: This App Created Fake COD Orders to Force Paid Upgrade — Extremely Dangerous

Review:
I am writing this review to warn all Shopify store owners. I recently discovered that this app was responsible for placing fake Cash on Delivery (COD) orders on my store — hundreds of them per day — with the clear intention of creating panic and pushing me into upgrading to their paid plan.

Here’s exactly what happened:

1. Hundreds of Fake Orders Daily

Within 3 days, more than 180+ fake orders per day started appearing.
Every order had:

A different name

A different phone number

But the same set of 200–300 repeated addresses

Shopify showed the same pattern every time:

“This is their 1st order”

Direct session to store

Checkout completed instantly

This clearly proved the activity was bot-generated, not real visitors.

2. Fake Orders Bypassed COD Form

I even installed a COD Form app and removed the Add to Cart button, so customers could only place orders through the COD Form.
But these fake orders were bypassing the form completely, which means:

No human customer was placing the order

No real checkout path was being used

The bot had direct access to the checkout endpoint

Checkout was happening without using my store UI

This is only possible if the app had access to my checkout API or store permissions.

3. App Was Pushing Hard for Paid Plan

During these days, the same app started sending constant notifications and banners urging me to upgrade because of “high activity” and “risk”.
Now it’s very clear —
They were creating the fake orders themselves to force me to pay for their premium plan.

This is a classic dark-pattern scam.

4. Shopify Support Verified It's Not Natural Traffic

Shopify support confirmed that:

No real traffic source existed

No campaign was sending users

Checkouts were direct and automated

This further proved this was internal app-generated activity, not real customers.

5. Massive Business Damage

Because of this app’s fraudulent behavior:

My real orders got mixed with fake ones

Fulfillment team was confused

Store analytics got polluted

I wasted days trying to block numbers, IPs, and addresses

Customer trust and productivity were affected

No legitimate Shopify app should ever have the ability or the audacity to intentionally harm a merchant.

Final Verdict: DO NOT INSTALL THIS APP

This app is extremely dangerous and should never be installed.
It appears to intentionally generate:

Fake COD orders

Automated bots

Checkout spam
Just to scare merchants into paying for their “premium protection.”

This is unethical, unprofessional, and possibly illegal activity.

Recommendation to Shopify

I strongly request Shopify to:

Investigate this app immediately

Audit their API usage and checkout access

Remove or suspend the app for fraudulent behavior

Protect merchants from this type of exploitation

If you are a merchant reading this:

Please avoid this app at all costs.
It will waste your time, money, and destroy your COD workflow.

Title: Extremely Concerning Behavior – App Triggered Hundreds of Fake Orders & Pressured Me for Paid Plan

I want to share an extremely alarming experience regarding this app and its representatives.
This is not a normal technical issue — this looks like intentional manipulation designed to force merchants into paid plans.

1. Continuous Pressure to Buy Paid Plans

Right after installing the app, I started receiving repeated calls and WhatsApp messages from the developer’s representatives.
They kept aggressively pushing me to upgrade to paid plans (USD $70+ packages).
These are the numbers they used to contact me:

+92 333 3888200

+1 (346) 471-9190

051-8844133

No legitimate Shopify app behaves like this.
No Shopify developer should contact merchants repeatedly and aggressively for upgrades.

2. Fake Orders Started the Same Day I Refused the Paid Plans

The moment I declined the paid plan upsell, my store began receiving 150–200 fake Cash on Delivery orders EVERY SINGLE DAY.

These fake orders had a very specific pattern:

Every one showed: “1st session was direct to your store”

Pixel never tracked them

Names and phone numbers changed every time

Addresses were reused from a fixed pool (around 200–300 repeated addresses)

No real customer behavior existed behind them

It was clearly automated activity that Shopify’s traffic source could not detect — something only an app running on the store could do.

3. After I Confronted the Representative, Fake Orders Suddenly Stopped

I sent the representative multiple WhatsApp voice messages confronting them about these fake orders and their timing.

Right after that:

They completely stopped replying.

Stopped calling.

And ALL the fake orders instantly stopped that same moment.

This timing is too specific to be a coincidence.

4. Why I Believe This Is Not Just a Bug

Fake orders only appeared after refusing paid plans

They continued daily in large volumes

No other app was installed that could create orders

The moment I confronted the representative, all activity stopped

The pressure to take paid plans matches the behavior

The type of fake orders created (direct checkout, address reuse, mobile randomization) is not something random bots typically do — this requires access to store backend or app permissions

5. This Behavior Is a Serious Risk for Merchants

Flooding a store with hundreds of fake orders:

Damages analytics

Wastes time & resources

Destroys conversion data

Interferes with Facebook Pixel

Creates operational chaos

Intentionally stresses the merchant until they pay the developer

I am posting this review publicly so that other merchants are aware and can protect their stores.

REQUEST TO SHOPIFY SUPPORT

I strongly request Shopify to:

Investigate this app deeply

Audit order-generating behavior

Review communication done by their representatives

Verify whether merchant data was misused to trigger fake orders

Check logs around the time frame when the pressured sales calls were happening

Such behavior, if confirmed, is extremely damaging to the Shopify ecosystem and merchant trust.

CONCLUSION

I am writing this review so other merchants can stay safe.
The pattern of pressure + fake orders + instant stop after confrontation is extremely concerning and cannot be ignored.

Helpdesk was understanding, listened and gave me the adequate resolution of my problem. The system is working smoothly and plans are also so affordable tailored for different use case or variety of shopify store owners. I will definitely recommend this apps to other store owners.

Whatomation is a great app—simple, fast, and very helpful for automating my store tasks. The features work smoothly, and the support team is excellent, always providing quick and professional assistance. Highly recommended!

Perfect app for Cod Order confirmations, Perfectly Working, my order confirmation rate has increased saving my time and faster deliveries

And Whatomation Great customer support! 10/10!

We’ve been using this app for both our storefront and backend operations, and it has been a great addition to our workflow. The automated messaging feature saves us significant time and effort, helping streamline our overall operations efficiently.

Powerful App, Unbelievable Support

WHATOMATION delivers exactly what it promises for WhatsApp automation. It's a solid tool for recovering abandoned carts and sending order updates.The real standout feature, however, is the support team—they are unbelievably responsive, helpful, and available at all hours

We have been using this app for over a year now and I have to say, it works seamlessly.

In addition, in case we had any configuration issues or setup question, the Whatomation Team were available 24/7 via Call, Anydesk or Zoom to walk us through the setup and sort out any issues.

So great app and great customer support! 10/10!

Great app, easy to use and integrate and also it has reduced our order cancellations, returns by a lot. Customer support is amazing from Mr.Kamran