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It works only in app but the WA app on phone doesn't function. We uninstalled the app but still experiencing trouble to connect WA business account in a normal way..
Superlemon is creating 20% discounts on my store by itself. HELP !
Screenshot: https://imgur.com/a/6Pd3iBh
I have explored all the settings and cannot understand why it is doing this. I need to stop this ASAP !
Help Please.
A good app. Certain things are missing/not working
1. User access- there's only one login. Cant give team members access to this via separate/exclusive login.
2. Support not available. Email support link is not working
Hi, we reached out to on email & WhatsApp. We have asked to share screenshot or error message that you faced when trying to contact us.
You have not replied to us, you have also not shared any information to help us solve the problem.
Please - we need your help otherwise how will we fix an issue that we are not able to see?
I am waiting for your reply to be able to help you. But you have to let us help you.
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Hi, we are terribly sorry for the problem and inconvenience you faced. We have reached out to you to solve your concerns and figure out any problems you are facing.
Team SuperLemon
Good to configure but really really slow to save.
Nothing to add but I have to continue until I reach 100 characters.
The app is nice , but unfortunately very slow customer support.
Am using this app suddenly disappeared and their support is unresponsive
Hi,
Apologies for the delayed response,
There is an issue with Discount code generation in Shopify Platform which inturn is affecting our manual message with discount codes. Our developer team is working on fixing this issue with Shopify team. Meanwhile you can send manual messages without discount codes or use discount codes generated by you manually and use them while sending the messages.
We will surely let you know when the issue is fixed.
Regards,
Anuj
Tried contacting their support team multiple times via email but no response at all. Disappointing....
Hi,
Our Support team has promptly responded to your queries(#16841, #17103) and awaiting your response on this email ids wktan@tbm.com.my, ebiz@tbm.com.my. Kindly let us know if you haven't received any replies from us. We will help you solve your queries.
The app is nice and easy to install - however order confirmation to customers are going after 10 minutes. It would be great if you guys could have a chat facility for your app or reply to emails as that would help out. Overall the app is working fine.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
The function of the app is good. But its bad that after a update options are automatically turned on and some boxes and optins showed up without me knowing about that. That was really a conversion killer for our store. If that happens again i will switch to another app.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
I am trying to delete this app, and there is no visible way to do it. It's very important. I sent an email as well with this request. This last update is generating a lot of complaints from customers. I was only able to hide the icon
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
