Reviews (247)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a game changer for email capture and lead generation, often outperforming standard popups and quickly growing lists. Many link it to higher sales and strong ROI. The gamified, exit‑intent wheel is seen as engaging and on‑brand, with customizable rewards and themes. Merchants also value easy setup, reliable performance, solid integrations with email/SMS tools, and fast, helpful support.

September 6, 2017

Never have written a review before on an app. But I'm going to for this one.

I was never a fan of "pop ups" in general. Because personally I HATE them (as a consumer).

So I was a little hesitant on installing the app.

But holy...@!#$ am I glad I installed it!

https://prntscr.com/ghvmia

Since implementing it in March - I've generated 20,000 additional emails with an average opt-in of 13%.

I can't vouch for other pop up apps out there - but this seriously has changed the way I approach business.

If you haven't gotten this yet. Get it.

D20collective
United States
6 months using the app
Edited July 31, 2020

In the three years that I have had Wheelio, we have collected 54,106 emails resulting in tens of thousands of dollars of sales. For us, 11% of everyone who has ever seen the Wheelio pop up gives us their email!

Even more important is the fact that you can connect Wheelio to your email marketer, FB Messenger, and even SMS marketing. If all you have is simple pop up collecting emails on your site, you are missing out. I've literally had customers respond to my Welcome Series email (triggered by capturing the email from Wheelio) saying that the spin wheel was so addicting and why they purchased.

Pixel Empire
United States
Over 2 years using the app
February 9, 2017

Love it! "Gamification" is a welcome addition to our site. After 2 weeks of Wheelio, we are averaging 19% opt-in on exit-intent. We're picking up hundreds of leads but more importantly, customers. The unsubscribes after receiving our initial welcome series is extremely low. We are excited about the upcoming improvements, including MailChimp integration. The developer really thought this through and provided a rich set of options. LOVE LOVE LOVE the gravity feature -- and we are offering some great promos to entice our visitors to become customers RIGHT NOW. Wheelio does exactly what you expect it to do. 5-stars.

Mommymakeup
United States
23 days using the app
Edited February 23, 2022

2022 REVIEW: We collected many thousands of good prospects with this app. A great developer and we'll be looking for what else the app maker offers; on this one, though, we did find another option that gives almost all the same features and integrates better with our Klaviyo account. Please note that I would give this app 5 stars overall, but the last 6 months we were being charged monthly after the developer turned off the application's "live" status to a "draft campaign" during an app refresh. I'm sure they probably emailed us about it saying we needed to take some action to continue using the app with new features...but if so, we never saw it. The $90 in charges over 6 months for an app that wasn't working isn't a big deal...but the 1000 subscribers we should have collected over that time with Wheelio activated kind of is. Discovering that failure on the app's part is the only reason we started looking for a replacement. ORIGINAL REVIEW: We get an additional 2.3 new subscribers for every 100 visitors every day without fail than we got from the same amount of traffic and alternative popups. We're still in the 6 figures of annual traffic but if and when we grow our store to millions of annual visitors that same percentage of extra subscribers will be hugely valuable. As it is now, we're paying about 17 cents to capture a subscriber. That works at ROI and at scale for us. Thanks Wheelio. Oh yeah, the holiday theme defaults absolutely rock. You can see the current Halloween one on CubicZirconia.com right now...if you dare try to leave the website. IDEA: Allow us conversion pirate Wheelio users to "opt in" to a feature via on/off toggle that means I am OKing Wheelio to CHANGE ITSELF during certain dates to match a holiday theme. For example, October 10 through November 2 the Halloween theme is automatically switched to, and February 27 to March 20 the St Patricks Day one etc. The need to change the theme manually is hard to remember for a busy business owner, if you don't yet have a fulltime marketing or IT staff with annual/monthly procedures. 5 stars all the way.

Cubiczirconia
United States
Almost 5 years using the app
May 25, 2017

Amazing customer support!! Very fast responses and answered all questions.

Party Pants Usa
United States
2 days using the app
November 30, 2018

Made the money back the first day. Completely blew my mind. I gained so many new emails it was actually ridiculous.

SupportBlackColleges
United States
About 11 hours using the app
June 13, 2017

This app is next level stuff. Incredible way to convince leads to buy now. If they don't buy now, throw their email in a workflow to follow-up. SEO and mobile friendly as well. One of the best apps for Shopify without a doubt.

4salon
United States
1 day using the app
September 24, 2017

Good App. But everytime I load the app, i get this error and everything takes forever to load...

auth/network-request-failed: A network error (such as timeout, interrupted connection or unreachable host) has occurred.

Digital Handlebar
Canada
2 months using the app
Edited March 1, 2021

***UPDATE***
After the snarky response from the developer, I decided to update my review. I would also like to point out we did open support tickets and brought these issues to the attention of the app developer first, but received a similar response from them. The app works but is severely lacking for businesses that care anything about metrics. It also can create a nightmare for coupon management.
We installed the app across 2 stores and experienced the same issues on both. While technically the app did it's job in email capture, there are better options available.
Issues:
1) You cannot measure true campaign performance. The app will only track overall number of coupons provided and how many were used along with dollar value of those orders. You can't measure down to the "slice" level. So you won't be able to answer simple questions like: How many 15% off codes were provided? How many were used? How much revenue did that generate? Did the 10% off codes do better or worse?
***Response to developer*** My issue is based on a company that measures sales performance. If you have companies that DO NOT care whether a 10% or 15% off coupon works better, that is on them, but most companies need this whether they report it to you or not. Being able to see something like 1000 10% off codes were provided but only 2% were used vs 500 15% off codes were provided but 10% were used is vital information when running discounts. 2) Each dynamic code is created as a separate coupon code in Shopify. Several other companies will create a parent coupon listing (ie Save 10% OFF) and the dynamic codes will be compiled under it. This helps keep your discount section from becoming overly cluttered. 3) Codes are not created with an expiration date, leaving them open liabilities. When you create a campaign in the app, you would think the codes created within that campaign would have the same expiration date, but they do not. We ran a campaign for a few weeks around Nov/Dec 2020 and now have to go through THOUSANDS of coupon codes and manually disable them.
***Response to developer***
Setting an expiration date on dynamic codes wasn't an option. We set expiration dates on every code we ever create because we consider them open liabilities. 4) URL targeting can't utilize wildcards which is an issue if you have marketing variables in your URL (ie from emails or other campaigns). The URL had to be an exact match.
***Response to developer*** My issue here was based on a response from your team on a ticket we opened, so no, your "contains" variable did not work on either of our sites so we had to use the on page load option.

KILL CLIFF CBD
United States
3 months using the app
IT Trading d.o.o. replied March 1, 2021

Hello, thank you for the review, let me explain the issues you highlighted.

1.) If you use dynamic discounts, it means that each code is unique, you can always use normal discounts and see what discount made money for you if that is so important to your metrics. Our features are limited by the Shopify API limits and we cant go beyond that unfortunately. Also, to point out, this is the first time someone even asked for a feature this advanced across thousands of users, meaning not a lot of people have need for drilldowns on discount levels. Not sure why someone would need that? If you can explain that for me, I could try to find a way we could do better on that specific feature.

2.) This setup is again recommended by Shopify, but fair point, we will see if we can make something better for less cluttering. I will do my best to make this as soon as possible.

3.) You can create an expiry date yourself when you create a discount code, all the settings are there for you to use. We cant make a campaign for you and know the duration of it. Its really an easy fix, takes total of two clicks and 10 seconds of your time.

4.) URL filters have multiple options and some do not require the exact match, you can use something like "contain" to utilize wildcards.

If you think because of these 4 things you mentioned we deserve two stars and our app is not good, its your right to do so and it is our right to disagree.

If you need anything please do let us know and sorry you felt let down by our app. Our only goal is to please our users and to push the limits of gamification popups, a field we created.

PS: I did search the support emails and there was one communication with you, regarding an achor trigger link, which was answered and solved by our team in a matter of minutes. No fake information please.

We are still here to help anyone that needs help as do our stats and record show. Please do not hesitate to contact me or our support for any questions regarding our app.

Enjoy

October 3, 2024

App works fantastic. We collected hundreds of emails during the first 4-5 days. Support is also very helpful and fast to react which is very important to us while testing.
I got helped out by Marco. Thank you for that

Taipan Schmuck
Germany
6 days using the app