Reviews (319)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a strong choice for running wholesale and retail from one store, with a secure B2B portal that hides wholesale pricing from retail customers. They like the intuitive setup, quick-order forms, net terms checkout, and flexible pricing and shipping rules. Many call it their “best wholesale app,” praise the responsive, hands-on support, and note it’s reliable long term and keeps improving with useful updates.
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Switched over from a previous wholesale app that was fraught with issues. The team at Wholesale Gorilla have developed a great functioning app, simple to use and setup, plus any issues or questions we've had, they have been great in checking and responding back to us very quick. Would recommend.
The DoggyTopia Team
Wholesale Gorilla is a great app and their customer service is amazing. They did most of the work installing and configuring the app FOR us and then once we needed some styling changes and dev work we couldn't do ourselves without access to the code, they stepped up and delivered a timely manner. Definitely recommend
easy to install, friendly and good human support. If you need simplicity at it's best, this is the app for you. If you need multi-level wholesaler level, and complex logic discount setting, this is not for you. I LOVE THIS APP and use this app on my customers' site If you need wholesale SIMPLIFY, then this is the one.
Helpful and fairly responsive, does the dev work for us!
We previously had a separate Shopify store, and this has saved us time and effort transferring inventory to different warehouses. Our retailers also love it because they don't want to have to go to multiple sites to view what's available. So far, so good with this app!
Ken Brummage of Gorilla Wholesale offered me amazong support and helped me understadning fully how the app works.
I would defintely recommend a Calendy chat with Ken in your free trial if you are thinking of taking a Wholesale App, he takes a common sense approach to working things through and understands what would work best for me.
We're sorry you did not have a positive experience with the app. The communication delays are being addressed as we're rolling out chat support in the coming week as well as onboarding-specific support to assist new users on the app. We hope you will consider Wholesale Gorilla in the future. We're committed to providing our users with a positive experience, and we're confident that you'll be happy with the app once the communication delays are resolved.
This is the best wholesale app out there, in my opinion. We used a few others before we found Wholesale Gorilla, and there's no comparison- they just get what we as Shopify merchants need, and the features are so helpful and intuitive. I especially love the custom shipping prices options, the single page order form and customer service.
If you need wholesale functionality this app does everything you could want in a simple and straightforward way. Customer service is excellent- Zach especially helpful - quick and clear response to any queries I had. Beats having to set up a separate site in Shopify for wholesale - that's for sure! I do not hesitate to recommend this app.
I like the app but am not sure about the support. When needing help with basic things, they respond and are friendly but when there is an issue you get ignored. I sent an original email 9 days ago and 3 emails asking if anyone will respond and to this day, NO RESPONSE. I am going to be looking to switch. I can't rely on a service with no support.
Hi Paul,
I'm sorry for the delay in our response to you. We try to respond within 1 business day to all requests, but it looks like our email provider was completely blocking emails from your domain for some reason. Sorry about that!
It looks like we were finally able to view your email, and our support team solved the issue you were having yesterday, but we never received confirmation from you.
If you're still having issues, please feel free to reach back out, and we'd be happy to take another look. Sorry again for the delay in response!
Best,
Matt
I tested out a dozen or more wholesale apps trying to find one that would fit my unique needs. I was able to get Wholesale Gorilla up and running quickly and easily. I love the professional install at no cost. I had one support question and it was taken care of within minutes of my asking. This app will definitely be a game-changer for my small business.
We spent weeks looking through the other wholesale apps, reading reviews, and watching videos before happening upon Wholesale Gorilla. This is EXACTLY what we were looking for. Its simple, plugs in seamlessly, and Matt was very kind and knowledgeable on the phone. Plus the Quick Order Form works really well and looks great. I will be recommending this app to others.
