WooHoo – Popups & Spin Wheel

I used to trust Woohoo due to its popularity, but this time was a disaster. First, the spin-to-win logic is broken — I set the probability of “free” to 0%, yet a customer won it and even sent me the valid discount code. Impossible! Second, I configured a $20 off reward, but Woohoo gave out 20% off instead — a huge mistake that cost me real money. I contacted support multiple times, no reply, no resolution. This plugin is risky and unreliable. Avoid it unless you want to lose money.

The worst customer service I have ever seen in my life. The application is broken and buggy. There has been no response from live support or email for 1 week. And while researching, I saw that this is the most expensive application. I found much cheaper and better. I definitely do not recommend this application, which is broken and has poor customer service.

Terrible, glitchy, never gets updates.

Good

(I rated the app at 4 stars as I've not yet used it, but I have been told it is really good).

However I would like to say that the customer service experience was second to none. There was a bug issue when I added the app to my store, which meant the app did not work. I raised the issue via chat and once the problem was identified it was dealt with within a few days, which I thought was pretty good.

Thanks WooHoo. Very much appreciated.

Once I use the app and see how it goes I'll be back to update.

This app is very good and simple to get customer mails. It has redeemed a lot more emails in a few days that i had on all my store life.

EASY TO USE, GIVES YOU MORE OPTIONS AND INTERFACE ARE MORE FRIENDLY, I ONLY USE IT ONE, BUT THE RESULT ENCOROUGE ME TO USE I MORE IN THE FUTURE

Support not active in chat since over a week, no answer on emails even if they say it will take 24 hours.

Buggy and alot of things are not adjustable.

There should be a better option out there.

I review to alert other possible users of this app, as the amount of 5 star ratings was one of the reasons that led me to test and pay for one of the plans offered in the app.

I created a coupon wheel type campaign, performed all the tests on the site by accessing desktop and mobile on various devices and so far everything happened well.

By communicating the action to my customer base, which are over 50,000, the answer was immediate a large volume of access and there began the problems, most customers could not participate because the button that starts the wheel simply did not work! The problem affected most customers and generated a huge demand for my service, a lot of dissatisfaction, distrust, negative comments on Instagram.

I promptly triggered the app support from the chat that prompts a 24-hour response, I also sent email address entered on the site and here at Shopify store, even sent in email from other developer apps.

Today 8 days after the incident, with huge prejudice of brand and financial image because I had to give the maximum discount, among the campaign coupons, for all customers who could not rotate the wheel, I still have no response to the support, so I opted for uninstalling the app and letting this disastrous experience record here.

Efficacité immédiate! Très surprenant! Par contre il est impossible de tout traduire correctement en français.