Reviews (773)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to install, configure, and integrate with Shopify, with a clean interface and no need for developers. They like the clear, optional protection line item at checkout, which boosts buyer confidence, AOV, and conversions—especially for high‑value or fragile items. Many report faster, fair claims handling, fewer shipping‑related support issues, and consistently responsive, professional support with flexible, customizable protection plans.
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Xcotton has been a helpful addition to our store. It makes handling shipping-related issues much more straightforward and gives our customers added confidence when they place an order. The app has been reliable, easy to manage, and works well as part of our overall customer experience.
Xcotton's claim process is actually painless! They responded within an hour and approved my claim super fast. A total lifesaver.
We’ve had a great experience with Xcotton. Their response time is very fast, and the team is always friendly, professional, and helpful. Whenever we have questions or need assistance, they respond promptly and provide excellent service. Overall, we’re very satisfied with their support and service.
IT Team helped customize the cart section and the compensation did work.
Great support team. They reply fast and take time to explain things. Good experience so far.
Xcotton is a must-have for any store. Integration was fast and it's been stable since day one. Highly recommend.
Customers appreciate the transparency. It makes my store look professional.
Good experience with XCOTTON so far. It was easy to get started, and the service has been stable. Nothing complicated, which is exactly what we were looking for.
The insurance plugin runs smoothly, and our account manager is always responsive.
Super easy to set up and customers love to add the extra protection and this is really helpful for both merchants and customers.
