Yoast SEO ‑ Store optimization

UPDATE November 24, 2024: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible.

A pesar de nuestros esfuerzos por comunicarnos hasta ahora por correo electrónico con usted para ayudarlo con el asunto, aún no hemos recibido una respuesta. Por lo tanto, agregamos esta actualización en un intento de recibir notificaciones a través del sistema de reseñas de Shopify. Si ve esta actualización, responda a nuestro correo electrónico para que podamos ayudarle lo antes posible.

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Gracias por compartir tu reseña.

Como mencionamos en nuestra respuesta a su correo electrónico sobre este cargo el 28 de octubre, desafortunadamente, esto no está relacionado con nuestra aplicación, sino que depende únicamente del sistema de cobro y los términos de Shopify:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

que se aplican a todas las aplicaciones basadas en suscripción disponibles en Shopify App Store. También puedes encontrar más información sobre los cargos de la aplicación Shopify en este artículo de ayuda de Shopify:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

Como desinstalaste nuestra aplicación poco después del comienzo de un nuevo ciclo de facturación, Shopify incluyó un cargo en su factura, ya que identificó la aplicación como todavía en uso para una suscripción mensual adicional.

Entendemos que esto es simplemente una confusión relacionada con las fechas de facturación y es por eso que nuestro equipo se ofreció a ayudarlo en ese momento pero no recibió respuesta suya.

Por lo tanto, nuestro equipo pronto se comunicará con usted para aclarar las cosas y ayudarlo con este asunto. Asegúrate de revisar tu bandeja de entrada y responder para resolver este problema lo antes posible.

Por último, nos gustaría aclarar que no respondimos antes a tu reseña, ya que sistemáticamente las reseñas de Shopify son visibles dentro de los dos días posteriores a su envío.

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Thank you for sharing your review.

As mentioned in our response to your email about this charge on October 28, unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you uninstalled our app soon after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription.

We understand this is simply a confusion related to the billing dates, and that is why our team offered to help you at that point but received no reply from you.

Therefore our team will soon reach out to you to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for your supportive feedback and review!

We are very happy to know that you are satisfied with our app and the quality of our support services!

Should you have any further questions, please reach out to us; we're here to help. 😊

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Merci pour vos commentaires et avis positifs !

Nous sommes très heureux de savoir que vous êtes satisfait de notre application et de la qualité de nos services d'assistance !

Si vous avez d'autres questions, n'hésitez pas à nous contacter, nous sommes là pour vous aider. 😊

Dziękujemy za miłą recenzję!

Doceniamy Twoją opinię na temat aplikacji i cieszymy się, że nasz zespół pomocy szybko Ci pomógł w razie potrzeby 😊

Jeśli masz inne pytania, skontaktuj się z nami!

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Thank you for your kind review!

We appreciate your feedback on the app, and we're happy to hear our support team helped you quickly when needed 😊

Should you have any other questions, feel free to reach out!

Thank you for your feedback though we're sorry to read about the experience you are having.

We understand there was some sort of a conflict after a theme update that led you to decide to remove our app, but code was left behind. Leftover code usually remains if the app is uninstalled without completing the two-step process, which requires first deactivation of the app to remove theme modifications and then deletion of the app. Or if another (usually SEO-related) app interfered with the removal process.

This can be easily fixed with a simple reinstallation and uninstallation process (besides the following suggested steps, our support team will soon reach out to you via email in order to solve this as soon as possible). If you haven't already, please reference our page with Yoast SEO app uninstall instructions: https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then Remove the app again.

Once you've done this, the Yoast SEO code should be completely removed from your theme files.

In case you have another SEO app installed, it would be best to remove that first before proceeding with the steps above, as other SEO apps may interfere with the proper uninstallation process of Yoast SEO.

As aforementioned, in any case, our support team will soon reach out and provide any further assistance you may need to resolve this.

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Vielen Dank für Ihr Feedback, obwohl es uns leid tut, von Ihren Erfahrungen zu lesen.

Uns ist bekannt, dass es nach einem Design-Update zu einem Konflikt gekommen ist, der dazu geführt hat, dass Sie sich entschieden haben, unsere App zu entfernen, aber Code zurückgelassen wurde. Restcode verbleibt normalerweise, wenn die App deinstalliert wird, ohne den zweistufigen Prozess abzuschließen, der zuerst die Deaktivierung der App erfordert, um Designänderungen zu entfernen, und dann die Löschung der App. Oder wenn eine andere (normalerweise SEO-bezogene) App den Entfernungsprozess stört.

Dies kann leicht durch einen einfachen Neuinstallations- und Deinstallationsprozess behoben werden (neben den folgenden vorgeschlagenen Schritten wird sich unser Support-Team in Kürze per E-Mail mit Ihnen in Verbindung setzen, um das Problem so schnell wie möglich zu lösen). Wenn Sie es noch nicht getan haben, verweisen Sie bitte auf unsere Seite mit Anweisungen zur Deinstallation der Yoast SEO-App: https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/

Hier sind die nächsten Schritte zur Fehlerbehebung:
1. Installieren Sie die Yoast SEO-App erneut auf Ihrer Website.
2. Klicken Sie statt auf „Abonnement anfordern“ auf „Theme-Änderungen entfernen“. Bitte warten Sie, bis der Vorgang abgeschlossen ist.
3. Klicken Sie auf Zurück zu Apps und entfernen Sie die App erneut.

Sobald Sie dies getan haben, sollte der Yoast-SEO-Code vollständig aus Ihren Designdateien entfernt werden.

Falls Sie eine andere SEO-App installiert haben, ist es am besten, diese zuerst zu entfernen, bevor Sie mit den obigen Schritten fortfahren, da andere SEO-Apps den ordnungsgemäßen Deinstallationsprozess von Yoast SEO beeinträchtigen können.

Wie bereits erwähnt, wird sich unser Support-Team in jedem Fall bald mit Ihnen in Verbindung setzen und Ihnen weitere Hilfe leisten, die Sie möglicherweise zur Lösung dieses Problems benötigen.

Thank you so much for your kind words and review!

We are very happy to know that our app, courses, and support are delivering such positive results and progress for you. Keep up the great work!

If there is anything else we can help you with feel free to contact us 🙂

Thank you for your kind words and review!

Our priority is customer satisfaction and great support, so we are thrilled to know that we met that mark!

If there is anything else we can help you with feel free to contact us.

Thank you so much for your kind review and feedback!

We're delighted to know that our Support team did a great job in helping you with your case and that our app helped you with your blog stats and SEO efforts. Keep up the great work!

Should you need additional help in the future, feel free to reach out.

Thanks for sharing your review!

We appreciate your feedback on the app, and we're happy to hear you are having a great experience with it and our support team.

Rest assured our team is constantly working on app updates, including the improvement of our Bulk edit beta feature, to provide the best possible experience and match the needs of our users.

Feel free to reach out to our support team if there is anything else we can help you with!

Update 15-02-2023: For visibility purposes, besides our email, we would like to inform you that the Bulk edit feature has been available since July 2022 (along with a new Data migration feature both in beta), in case you missed this update and wish to use our app again.

With this feature, you will get all your individual products edited with our app in a list, and you can set focus keywords, titles & descriptions etc. using a CSV file.

If you have any questions, please feel free to reach out to our support team, and we'd be happy to help.

Update 25-02-2022: Thank you for your feedback. We are currently working on bulk edit for our Shopify app. Although we can not give you a specific release date, we are hard at work to make it happen!

Thank you for your vote of confidence by being one of our first customers on Shopify. We really appreciate that and apologize once again for the issues you ran into. Thanks to your feedback, we’ve updated our app and increased the availability of our support team.

We’re now responding faster than ever to support requests via email, and have added chat support. You can reach us via live chat through the ? in the bottom right of the Yoast SEO app from 2 PM until 10 PM CET (8 AM until 4 PM EST) on weekdays.

Thank you for your feedback and for giving our app a spin. Putting in the effort and then losing your work sucks, we feel you.

Fortunately, part of your work is still there; the product descriptions you have optimized through Yoast SEO have been copied to Shopify and remain even after uninstalling the app.

That being said; we will take your feedback to heart to improve our communication.

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Traduit par DeepL
Merci pour vos commentaires et pour avoir essayé notre application. Faire des efforts et perdre ensuite votre travail, ça craint, nous vous comprenons.

Heureusement, une partie de votre travail est toujours là ; les descriptions de produits que vous avez optimisées grâce à Yoast SEO ont été copiées sur Shopify et restent même après avoir désinstallé l'application.

Ceci étant dit, nous prendrons vos commentaires à cœur afin d'améliorer notre communication.