OC Meta Pixel‑ Facebook Pixels
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Reviews (111)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to install and configure, with a clear dashboard for key events. Many report more accurate tracking than the standard Shopify/Meta setup, especially for Conversion API, deduplication, and post–iOS 14 issues. Multiple-pixel support and smooth catalog/product feed sync are highlighted. Support is described as fast, proactive, and expert, often helping with full setup, troubleshooting, and multi-store use.
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The results looking good these 90days. But Dec facebook update, these 7 days fb ads change bad. So I find for help. Support helped quickly, it's just facebook issue, not app issue, all event do well! Thank you Tanmay!
We're excited you had a positive experience with our app.
Your feedback brightened our day!
Our team works extremely hard to make our clients satisfied, but we can only do it because of wonderful customers like you. Thank you one more.
If you have any further questions, please contact us using our in-app chat. We are always willing to assist you.
Tanmay
excellent application
I just installed the app, Peter is super helpful and it seems like everything is working great
great
The best pixel app I have tried, good service and amazing support!
GOOD service
5 Stars customer service, best app so far
Thank you for your valuable feedback and leaving a 5-star review. We greatly appreciate your kind words and are thrilled to hear that you found our customer service exceptional and consider our app the best so far. It's our utmost priority to provide excellent service and deliver the best experience to our customers.
EDIT 11/29 POST RESPONSE FROM ORICIHI: Anyone lucky enough to read this message will not regret it. I would like to point out that no refund was made. At the time, I was on a trial period, so I would have paid (even a high price!), so there was no refund. I also pointed this out separately, so I don't understand why it was taken into consideration in the response. So, from this alone, it is clear that they don't know what they are talking about or how to deal with customers. Unfortunately, I am no longer your customer, as I have felt cheated several times. The basic video they sent me makes no sense and proves nothing. I asked them one thing and they replied with another.
PRE:
I feel cheated
Downloading this app was my downfall. Unfortunately, I trusted the positive reviews, but if you think about it, no one really bothers writing positive reviews. Most of the time, reviews are written by people who’ve had serious problems, so they’re negative. This is one of those. Stay away. Data not tracked correctly, non-existent customer service (they respond after 7 hours and never when you need them), for a simple configuration job they took about 3 days without ever completely resolving it and showing the correct time zone in the data (other apps do it immediately, it's just a basic configuration). The only response they give is “our team is working for you, you have to be patient.” Bot-like responses, always identical, that don't let you know if they're reading your follow-up questions. A service to stay away from, it only caused me problems during Black Friday week. Not up to standard for me.
[We hope Shopify and other merchants reading this understand the context of this situation]
[Last update] [We cannot issue a refund for this store because you have not made any payment]
Thank you for sharing your experience. We’re truly sorry that our app and our support did not meet your expectations during such an important period. We understand how stressful tracking issues can be, and we take your feedback seriously.
We’ve already:
- explained all your questions clearly
- provided a screen-recorded video to demonstrate everything
- made sure that your pixel is tracking properly and safely
We also issued you a full refund right away because we never want merchants to pay for something they don’t feel confident using.
Just to note:
- If our app were actually unreliable or fraudulent, we don’t think you would still be using it today.
- After carefully explaining and addressing all your requests, asking us to pay $1,000 for waiting less than 24 hours over a weekend is truly beyond the scope of our service. We hope you can understand this context.
We hope Shopify and other merchants reading this understand the context of this situation.
— The Orichi Facebook Pixel team.
App is not free! SCAM I was hoping for straight forward solution.
One that is not packed with code that slows down my shop.. It could be a bit more transparent with the pricing options - then I would give it a shot.
Dear store owner,
Thank you very much for leaving us this feedback. This is Peter, the Customer Success Manager at the Orichi team.
I am sorry to hear that your issue. We can assure you that our app does not slow down your website.
Our support team has reached out to you to support us so that we can find out the reason. Please check and reply to us.
We apologize for the trouble this may have caused you.
Look forward to hearing from you back
Regards,
Peter - the Orichi Team
Perfect app! I was searching for an app that helps me tracking via API all events in our website and finally we got this thanks to this app. Also support is awesome and they help you in any doubt you have! Highly recommended!
