Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful yet easy-to-use product customizer with smooth Shopify integration and quick setup, even for complex items. They highlight accurate 2D/3D/AR previews, ready-to-print high-res files, flexible pricing rules, and strong mobile performance. Many praise the professional, customizable interface, multi-language support, and features like file uploads and templates. Support is frequently called fast, proactive, and hands-on with setup and 3D models.
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Thanks to the Zakeke team we have been able to develop an unique 3D model for our products. The detail and partnership we have experienced with Zakeke has been thorough in our entire process. We have received support and guidance on building our product. We are pleased with Zakeke and the customer service
Thank you so much for your kind words! We’re truly pleased to hear that, together, we were able to develop a unique 3D model for your products and support you throughout the entire journey.
It means a lot to know that you appreciated both the level of detail and the partnership you experienced with our team. Providing guidance at every stage of the process is something we care deeply about, and we’re very happy to hear that our customer service made a positive impact.
App works well.
3 stars because if you use Coreldraw, corel doesn't recognize the font when you import the svg. ( I did ask for help with this and they said it works fine with Illustraor etc..) This then causes a huge issue of figuring out what font was used. You can use Inkscape to figure it out but at that point I can do a layout way quicker.
If they figured out the Corel issue this would be a great app.
So to save my sanity I think I will be deleting it.
Thank you for your review; the honest opinions of our customers help us improve.
Zakeke's ultimate goal is to help print providers automate and scale operations by generating print-ready files that require no further intervention for order fulfillment.
Among the various formats, Zakeke generates an SVG file according to international standards, which all graphic software, including CorelDRAW, can read.
CorelDRAW still reads the SVG file but doesn't identify the font used. The SVG standard includes the font name in quotes (e.g., "Adamina"), but CorelDRAW fails to recognize it, requiring manual font identification. While this is a limitation of CorelDRAW, we understand it impacts your operations. We will soon release a fix to remove the quotes in the SVG for CorelDRAW, ensuring the font is recognized automatically.
***UPDATE July 2024***
Fix released last July 8.
There are no longer any compatibility issues with SVG outputs in CorelDraw.
The program is great, and the features are excellent. The downside is that if something goes wrong with the app on the weekend, there is no customer service to get you back up and running. That's money lost until someone reaches out on Monday. On top of the monthly fee, the transaction fee adds up if you do a lot of sales.
Great app for 3d and AR. And even better support! Fixed all my problems, thanks to Elena, Domenico, Nicola, Marinella and other Zakeke Team members!
Thank you for your review! We’re delighted to hear that you’re enjoying Zakeke’s 3D and AR capabilities, and even more so that our support team was able to help resolve all the issues you encountered.
A special thanks from Elena, Domenico, Nicola, Marinella, and the rest of the team for your mention. We work hard to make sure merchants can fully unlock the value of interactive 3D and AR experiences, so your feedback means a lot to us.
Guisi and the team have been outstanding and a pleasure to work with. Creating custom designs for our products on Shopify has been so simple and seamless thanks to Zakeke -- keep job so far, highly recommend!!
We truly appreciate your wonderful feedback! It’s fantastic to hear that Guisi and the team made the experience so positive and that creating custom designs for your Shopify products has been simple and seamless with Zakeke.
A special thanks from Guisi and everyone on the team for your kind words and recommendation. Making product customization easy for merchants while delivering a smooth, reliable workflow is at the heart of what we work toward every day.
Customer service is poor. Takes several days to get a response.
Thank you for taking the time to share your feedback. We’re sorry that the response times you experienced were not in line with the level of service we aim to provide.
We understand how important timely support is, especially when assistance is needed to keep your store and customization workflow moving. Your feedback is being taken seriously as we continue working to improve the speed and consistency of our customer service.
App stupenda! Personalizzabile al 100% è con un ottimo customer service. Consigliatissima!!!!!!!!!!!
Still setting up my products but the team has been very helpful! can't wait to get it up and running.
Excellent after sales support. Comprehensive and helpful resolving an issue in our shopify environment.
Really great app, so easy to install and setup. It's perfect! And the team is AWESOME!
I do recommand this app.
