Zapier: Workflow Automation

We use Zapier to integrate Shopify with our CRM and it works wonderful! Contact information is auto populated which has made our workflow more efficient!

Great app, works really well for us to get notifications of Abandoned Carts over a certain amount, which lets our sales team contact leads before they are lost!

Zapier makes Shopify that little bit better, we have a few automations setup now and we are experimenting on improving our workflow with it. Highly recommended!

One of the best apps in the app store for our business

It is an app that I recommend to save a lot of time automating routine tasks. In 2019 I hope to learn even more about how to automate more tasks. 100% recommended.

Makes lots of stuff easier for us!

Zapier is the perfect solution to control all our Order at eBay and Shopify with 2 different accounts. We are able to create a system based on a spreadsheet.
Affordable and easy to use.

As a long-time Zapier user (over 5 years), I expected better from a company I’ve trusted for automating critical business processes. Unfortunately, my recent experience has been extremely disappointing and has left me with no choice but to stop using their service.

First, Zapier’s renewal practices are poorly designed, especially for a product costing over $1,000 per year. They send only one email notification about the upcoming renewal a month in advance.

I attempted to downgrade my plan a month before renewal but encountered issues on their platform that prevented me from doing so. When the subscription renewed, I contacted their support team on the same day to request a downgrade, as no services had yet been used. Shockingly, they refused my request, citing inflexible policies that completely disregard customer satisfaction or fairness.

Adding insult to injury, the customer service agent I dealt with was rude and dismissive, which was incredibly frustrating and unprofessional.

Zapier has shown they do not value their long-term customers, and I can no longer recommend their service to other business owners. I’ve now stopped using Zapier entirely and will no longer recommend it to my clients.

If you’re considering using Zapier for your Shopify store, I’d strongly advise you to carefully review their renewal and cancellation policies before committing. Their inflexibility and poor customer service make them difficult to trust for businesses that rely on transparent and customer-focused practices.

I will be following up with a complaint to Shopify as I am not sure their "no refund" policy is in compliance with the app marketplace.

I didn't like the tool or the fee structure (paying for each zap was completely unreasonable and made us look for an alternative). We were attempting to use it to integrate Shopify data into Pipedrive. It was very limited in what it could do, and again, annoyingly expensive since we receive dozens of orders, draft orders and customer contact updates so we decided to pay a consultant to set up the integration using n8n https://n8n.io/. Now we have a full integration that does exactly what we need it to do with no overhead costs and almost no maintenance. When I realized we were still paying for Zapier 6 months later, they did not want to refund any of the fees even though we had not been using their service. My mistake but it was overall, a very disappointing customer experience and i'm so happy that a better alternative exists.

This app is AWESOME. I always thought, "wouldn't it be great if I could..." without realizing that I can, using Zapier. I'm feeling a little impatient for some of the other services I use (AHEM, SHIPSTATION) to get on the bandwagon and make some integrations available through Zapier so I and everybody else can run our businesses more efficiently. But this app has already saved me so, so much admin time. Love it.