Zendrop: AI Dropshipping & POD

I was testing my store so I made an order but it never got fulfilled. my store was loaded with products but I have no idea who the vendor is. and I cant get any help finding out who's products are on my store. so I am unable to sell anything

It’s definitely challenging to compete when the product pricing is significantly higher than what customers can find elsewhere. Whenever I find an item I’m interested in selling, I do a Google search to compare pricing, and I often see competitors offering the same or very similar products for 20–30% less. That makes it difficult to price competitively while still maintaining a reasonable margin.

Edit 6/12/26: thanks for replying back. I have not received a notification from your team yet to help review my products

I don’t know because I haven’t sold anything

I want more control on seeing what products you have and less pressure to sell them

Not 1 sale yet..

It wasn't clear what I was paying the annual fee for. The 20 products max wasn't clearly stated and due to Shopify not allowing the wine decanter x 2, I chose another 2 products only to be charged $29 a month extra. This is misleading and I will be contacting Zendrop as these products aren't suitable for Shopify. I feel ripped off and am certainly not happy with the launch of a new store.

Wanted to update the review.
The only good part was their customer service. Which is no trash and no where to be found. waiting for last 2 days. every time bot gives ET availability of staff. Just pathetic

I going to write very honest review no BS and will keep it very simple.

pros.
They have some good quality products but you have to do your own research to find one with proper good reviews. you'll be wasting lot of time though
customer service is great very helpful people mostly try to help.

Cons
Horrible shipping selection, very bad packaging. even the product is great their package make things worse.
again even if you find a good quality product shipping and delivery will ultimately ruin customer experience.

Suggestions.

Get rid of fake AI generated descriptions and fake pictures of the product. add a review section for sellers so they can review the product they are selling.
Improve the selection of shipping provider set some quality control which you guys always say in place but seems like not working without all of this any business is going to fail.

Final note for who are reading my review- guys dont rely entirely on any drop shipping, you can use them to fill some gaps in your product line and find some good source other than that big NO.

UPDATE 01/07/2025:
I am so frustrated with Zendrop! I haven't had my store up and running for very long and I just received my first order a couple of days ago. I have to cancel that order because the supplier is out of stock for the item that was purchased. Now, I know Zendrop is not the supplier. But Zendrop works with those suppliers and if the supplier is out of stock, that should be reflected in the inventory for my store regardless of the item. If it was just one order, that's one thing. But this has happened on sample orders I've placed as well. How does that instill buyer confidence in my store if my supplier (Zendrop) can't tell me if they even have the product to ship until after the order is made? Zendrop controls the inventory reports for the items and then will update that information, which is pushed to my site. If an item, or variant, is out of stock, it becomes invisible until that item is restocked. Or rather, that's how it's supposed to work.

I am not pleased with order fulfillment through Zendrop.

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I subscribed to Zendrop because they keep stating how they have a large inventory of products that ship from the U.S., which is what I'm looking for. It turns out that the number of products shipped from the U.S. consist of cheap jewelry, t-shirts, and a few pet supplies. And there is no timeline to expand out the U.S. based products so you can actually have something worth buying that ships domestically. If you want some variety in your store catalog, you have to hope that the shipping from China is really fast. And processing of the orders can take up to 72 hours. I can understand some extra time if the order comes in over a weekend, but 72 hours is unacceptable to me.

Would you like to contact support for an order or a product? Good luck. They have 3 methods to contact support; chatbot, opening a support ticket, or using Discord. Not one of those options let's you open a new ticket. There are no phone numbers to call. There isn't an email address you can use to send in a request. It's all broken or not an available option.

I'll let this subscription run and move onto another drop shipper that has some idea how to do what they say. Which is a bummer because Zendrop, on the surface, is a great idea. They just can't deliver. No pun intended.

The customer service reps Nyka and Franz were very helpful. However, I am not happy about the long shipping time. It's been 2 weeks and my customer still has not received her item.

I have been using Zendrop the last 3 Months. It started well:
Easy to manage the orders and the chat replied quickly.
But it seems that ZENDROP HAVE ONE BIG ISSUE. The avaiblity of items is bad and I barely find an item which sells without having any alternative item needed or which is out of stock. I mean for 10 sales made 5 of them cant be fulfullied as it is and need to find a different variant (different size and/or color) which will take another 3-5 days to fulfill and makes it difficult to meet customers satisfaction.
Be aware that some items cant be fulfilled. The Zendrop system does not allow it. (For example baby footmuffs)
The quality of the items are not the best.
The branding feature I have tested with a sample order (but ordered normally to see what customer gets) and its not as communicated. The Thank you card ist poorly made and very cheap and letters are not sharp or well printed, so you are better off without branding. The items are packed in chinese bags and are from my point of view not quality checked as mentioned.
The good thing is that you will always have a contact person (trying) helping you out with your issues.

But all in all, if I cant scale my business because the items are running out of stock in few weeks or are not sourceable, it will be not my No1 fulfillment agent in the future anymore.
Currently, I cant reccomend using it yet if you are about to scale your business (except you are selling cheap stuff which all Dropshippers are trying to sell). I think there are cheaper fulfillment agencies with better sourcing ability and shipping times also product quality!

Hope I could help you out!