Reviews (592)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an easy, “plug and play” survey tool with flexible templates and AI to quickly launch post‑purchase, NPS, attribution, exit‑intent, and quiz surveys. They highlight strong customization, multilingual support, clear analytics, and AI insights that turn zero‑party data into actionable decisions. Data exports and integrations work smoothly. Support is frequently praised as fast, hands‑on, and receptive to feature requests.
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We've had a fantastic experience using Zigpoll at Pacific Packaging Australia. The app is incredibly flexible, easy to use, and has been a valuable tool for gathering customer insights, improving our customer experience, and streamlining our processes.
A special mention to Jason, who has been absolutely outstanding throughout our experience. He's always responsive, knowledgeable, and genuinely willing to go above and beyond to help. Whether it's answering questions, troubleshooting issues, or helping us achieve something specific, Jason has consistently provided exceptional support.
It's refreshing to work with a company that genuinely listens to its customers and is committed to helping them succeed.
Highly recommend Zigpoll to any Shopify business looking for a powerful survey solution backed by an excellent support team!
We use this app every day for both automated and one-off surveys, and it works very well for our needs. The team is also incredibly helpful, responsive, and quick to answer any questions. Highly recommended.
Phenomenal app. You should always be gathering customer data, regardless of your business, and Zigpoll makes this easy (and affordable). The founder is also super keen to help where possible.
My best advice is, use it yesterday, my next best advice is, use it today!
Cheers
Jordy, Watego
We have had a great experience using zigpoll. their survey workflows are detailed & intuitive to understand. the customer insights from the surveys are excellent, and the customer support is quick & proactive. 10/10 experience for us.
Great survey app - extensive and thorough. I use Zigpoll for one big survey this past month to get insight into moving my product line forward and it really paid off. My customers sailed through it and answered every question. Easy to set up. Easy to get the results. I had one little misunderstanding at the end which was quickly handled and explained. Great customer service. Thank you Zigpoll - I'll be back.
I set up a post purchase survey, exit intent survey and abandoned cart survey. All are working good and the insights after just a few hours have been very valuable. The surveys are very customizable. Support was also excellent.
Absolutely fantastic survey platform. Very responsive support team too. My only qualm was the way pricing is structured - per response and not per survey, which can add up quite quickly for longer surveys. Aside from that, 5/5.
The best survey app and the most helpful support! We have been using the app mainly for our post purchase NPS survey for a few years now. After moving to another customer service platform that didn't have a very robust native CSAT survey capabilities, we have started into different options. ZigPoll support built the integration for us in just 2 days! Highly recommend!
This app has exactly what my company needed for a post-purchase questionnaire. There was functionality I needed, so I contacted support and they were able to add it in under a week. Great customer service and great app.
great customer service - we had problems with subscription pricing yet Jason offered solution promptly
