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Es una excelente herramienta para acompañar Shopify, tienen un soporte y atención excelente super sencillo para crear catálogos de manera rápida y muy completa
At first glance actually a cool app. But when trying to reach out for support. Nobody answers. I am now waiting 7 days.
Hello, thank you for bringing your concerns to our attention. We genuinely appreciate your initial positive remarks and sincerely apologize for any subsequent frustrations you experienced with our support service.
Having reviewed your case, our records indicate that our support team did respond to your inquiries promptly. We sent replies on July 4th and July 8th, within our operating hours. We understand that the perceived wait time might have been longer, and we sincerely regret any inconvenience this may have caused.
In a bid to better assist you, I've personally reached out to you again via our support channels to guide you through your concerns and address any unresolved matters promptly. Please, do check your email and connect with me so we can collaboratively work towards a suitable resolution.
Your satisfaction is paramount to us, and your feedback is instrumental in improving our services. We would appreciate it if you could consider updating your review to reflect the accurate information provided and our ongoing efforts to rectify the situation.
Thank you for your understanding and cooperation.
The catalogs are deconfigured by themselves, they lose the discounts that you apply, the cover images are lost and the worst thing is that the catalog disappears, I invested advertising to spread them and I was left hanging, the support is bad since they do not solve and they do not have clear proposals to such lacks errors, I do not recommend it, they waste their time and money
Dear, Eduardo.
We apologize for the early inconvenience that you had with our app, and we appreciated having the chance to work with you to resolve this situation. Let us know if the solution we provided to you is now working fully to your satisfaction.
Providing a great customer experience is very important to us, and we are sorry that you had that initial challenge. Hopefully, you can modify this review.
Sincerely,
ZINation Team.
Great, straight forward! Great customer service!
David has been so helpful in mapping out the best way to make a catalog. There are so many options to choose from and it works so well with our Shopify site.
The best Shopify App for this purpose. Excellent customer care.
At time not so flexible, but I still recommend it.
Thankyou for your help! Great customer service! Helped out a lot with my questions and got the job done!
Great customer service, app still has a few small glitches but overall works great. All of the suggestions I had, they already had in the works or they were willing to add them in. I would recommend
Just started using the app. Super easy to use! Great Customer Service! Thanks!
Very confusing and complicated to use. Developer site is extremely slow. Not ready for being offered as a commercial product, especially with monthly subscription fee. Must be removed from Shopify app market !!!
