Zipchat Chat IA, Chat en Ligne
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We recently moved from Tidio to Zipchat and have had a great experience so far. As an automotive parts company, being able to assist customers quickly and efficiently is extremely important to us. Zipchat has made the process smoother for both our team and our customers, and their support has been responsive and helpful throughout the transition. Very happy we made the switch!
Thanks a lot for this! Switching platforms is never a small decision, so we’re really happy the move from Tidio went smoothly and that the team was there when you needed us. In automotive parts, getting customers the right answer fast makes all the difference, and it’s great to hear Zipchat is helping on both sides. Glad to have you with us!
Zipchat has been easy to set up and use and the onboarding experience has been great. The team has been very friendly and helpful and it didn’t take long to get the chatbot working well for our store.
The only downside so far is that the price jumps between the different plans are quite steep. Overall though, a very good experience and a useful tool so far.
Thanks for the kind review, we’re really glad setup was quick and that the team made onboarding easy!
We also appreciate the honest feedback on pricing. The gaps between plans are something we keep a close eye on, and input like yours genuinely helps shape how we structure them. If you ever feel you’re outgrowing your current plan, reach out to us and we’ll look together at the option that makes the most sense for your store.
This is an incredible product. I had attempted to build a custom solution for many months, but as soon as I downloaded Zipchat and uploading part of the training data, it dramatically improved in both speed and functionality. Also, a special shout out to Lorena who was incredibly knowledgeable, helpful and kind. Can't say enough positive things about this company.
Wow, thank you! Months of building something custom and then seeing Zipchat take off after just part of the training data must have been quite the moment. We’ll make sure Lorena sees this, she’ll be thrilled to know she made such a difference. Really appreciate you taking the time to share all this!
We used 2/3 Chatbots before Zipchat. But Zipchat is the only one that earns itself at least 10 times back every month! It litterely converts the customer from having questions to buying your product within a few replies.
A 10x return every month is the kind of number we never get tired of hearing! Turning questions into purchases in just a few replies is exactly what Zipchat is built for, so it’s great to see it paying off after trying a few other bots. Thanks for sharing this, and here’s to many more conversions!
I am new to zipchat and ai agents for ecomm. I understood the potential but there is actually much more things possible to do than I thought. I was not sure if Clients would interact with the chatbot but there are a lot of conversations each day (currently about 5-10% of visitors interact with it) so I definitely recommend any ecomm to implement one.
Zipchat is great and already proved efficient from week 1 (it takes some time to calibrate it with looking what clients are looking for in terms of info).
Onboarding call was great too, installation simple and easy.
Thanks so much for sharing this! Love that Zipchat already beat your expectations in week 1, and that you're seeing real interaction from your visitors. You nailed it on the calibration too: a little tuning early on goes a long way. Welcome aboard, and thanks for recommending us! 🙏
Servizio eccellente! Ho aumentato le mie vendite da subito. Chat AI molto ottimizzate. Partner da avere!
Grazie mille! Vedere le vendite salire fin da subito è il miglior inizio possibile. Felicissimi di essere al tuo fianco, continuiamo così!
We've only been using ZipChat for a few weeks, but so far are really happy with how fast it learns and how many customers are using it. We have a way to go with fine-tuning the ChatBot's voice and knowledge, but the learning curve is fast! I'm giving 4 out of 5 because it is a bit hard to work with a support team who isn't US-based, although they've been responsive and available, it just takes a little extra effort. The prompting system is working, but takes some time to get used to and understand if you're not super AI/tech-savvy.
Thanks for the honest review, and we're really glad to hear customers are already using the chatbot so much after just a few weeks!
Your feedback on both points is fair and genuinely useful. We know working across time zones can take a bit of extra coordination, so we're glad our responsiveness has helped, and we'll keep looking for ways to make that smoother for our US merchants. On the prompting side, we're happy to set up a call to walk you through fine-tuning the bot's voice and knowledge so you don't have to figure it all out alone. Just reach out and we'll get something on the calendar.
We've had a great experience with ZipChat so far. The onboarding process has been excellent, and Alessandro has been incredibly helpful every step of the way. He took the time to understand our business and helped us configure the chatbot to handle our unique rules, product catalog, and the various edge cases specific to our website.
The setup was smooth, communication was prompt, and it's clear the team genuinely wants to make sure everything works well before going live.
Based on our experience so far, I would definitely recommend ZipChat to anyone looking for an AI chat solution for their Shopify store. Great support and a very positive onboarding experience!
Thank you so much for this! It was a real pleasure getting to know your business and working through all those rules and edge cases together. Every store has its own quirks, and getting them right before going live is what makes the chatbot actually useful from day one. Really happy the onboarding felt smooth, and we're always here if anything needs tweaking along the way!
We've been using ZipChat for quite a while now, and it has genuinely exceeded our expectations.
Initially, we were looking for a way to improve our customer service, and we weren't even sure if AI chat would become a permanent part of our setup. After seeing the results, that quickly changed. ZipChat has become the first line of communication on our website, allowing our team to focus on the more complex customer inquiries while the AI handles the majority of repetitive questions.
What impressed us most is how quickly it started providing value. The responses are natural, the setup is straightforward, and it integrates seamlessly into our workflow. Over time, we've been expanding its capabilities with custom skills and continuously refining our setup, which has made it even more powerful for our specific use case.
The team behind ZipChat has been just as impressive as the product itself. A special thank you to Anel, who has been incredibly responsive and proactive throughout our journey. He has always been willing to help, answer questions, and even expanded the character limit for our main prompt so we could build a more advanced implementation tailored to our needs. That's the kind of support you rarely come across.
We also had the opportunity to interact with Ruslan, the founder, when we ran into a technical challenge. He was immediately willing to jump in and help us solve it, which really says a lot about the company and how much they care about their customers' success.
If you're running an e-commerce business and looking to improve customer support while reducing workload for your team, I can definitely recommend giving ZipChat a try. It has become an important part of how we serve our customers, and we're excited to keep building on it.
Thank you so much for this incredibly detailed review! Going from "not sure AI chat would stick" to making it your first line of communication is exactly the kind of journey we love to see. We're thrilled it's freeing up your team for the complex stuff while handling the repetitive questions with ease. Anel will be delighted with the shoutout, and Ruslan too. Excited to keep building alongside you! 🙏
Utilizzo da poco il servizio zipchat e devo dire che è molto funzionale ed intuitivo. Avendo molta poca esperienza dopo la prima configurazione ho richiesto un supporto al team zipchat e mi hanno supportato tramite call. Devo dire che il referente Alessandro è molto preparato e disponibile ad aiutare, nonchè illustrare le basi di funzionamento dell'app. Inoltre durante la call ha ottimizzato in tempo reale alcuni setting (non proprio idonei) che avevo impostato io e in aggiunta si è appuntato una modifica che ha notato durante la call e che ha effettuato poi offline. Se cercate un app intuita e che vi aiuta realmente zipchat è valida e per qualsiasi supporto il team è preparato. Consiglio
Grazie mille per la recensione così dettagliata! Felici che l'app si sia rivelata funzionale e intuitiva fin da subito, anche partendo con poca esperienza. Alessandro sarà contentissimo di leggervi: ottimizzare i setting in tempo reale e annotarsi le modifiche da fare è esattamente il tipo di supporto a cui teniamo. Grazie per il consiglio! 🙌
