One Click Upsell ‑ Zipify OCU
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (569)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app reliably boosts revenue and AOV through high‑converting pre‑ and post‑purchase funnels, including thank‑you page offers. Many report quick setup, strong templates, and clear analytics that separate upsell impact from baseline sales. A/B testing and per‑product targeting are frequently praised, as are on‑brand design options. Support is described as fast, proactive, and hands‑on, with extra educational content seen as a valuable bonus.
Refine
-
By rating
Absolute GARBAGE app that destroyed my "Add To Cart" and "Buy It Now" buttons. Both buttons take 10+ seconds to load after installing this app. The developer claims it has nothing to do with the app, despite this being the only change I have made to my website in YEARS and the issue immediately arose after installation. Not to mention, another reviewer had the EXACT same problem.
I will now have to pay out of pocket for a developer to go in and fix my store, just as another reviewer here had to do. Shame on Zipify for allowing this problem to persist. RUN from this app.
Thanks for letting us know about the Buy Now button issue on your store. A theme file was identified and isolated after speaking with the merchant and working with a theme developer. We have no indication that OCU was involved. However, our team has offered to re-install the app and inspect for issues in real-time with the merchant's permission. We’re confident this is a coincidence and that OCU will work well with the theme.
-Team Zipify
We're very happy with OCU. Since installing and setting it up back in Nov we've been able to achieve 10x ROI (incremental revenue / OCU spend) and increase our average order value by about 44%. From an ROI perspective it's a no-brainer. Also...
- The app is easy to use
- OCU team is very responsive when I've reached out with questions
- Integration seems seamless. I haven't noticed any slowdown in site speed, bugs, etc. - OCU team has rolled out improvements; nice to see they are continually investing in the app to make it better. Would recommend to other Shopify DTC sellers!
Hey Doppeltree! Thank you for an amazing review. So stoked to hear about your success with OCU. 10x ROI! That's awesome. So glad to hear you're doing well with OCU. Glad to have you as a user. Please reach out if you need anything!
-Team Zipify
Dillon and his support team truly went above and beyond to resolve an issue for us during our trial phase. Even when they learned the issue was not on their side but in Shopify's API, they continued to offer their support, reaching out to shopify on our behalf, offering troubleshoot advice, and promptly following up with me with any updates or checking in to let me know they were still working on things. Amazing customer service. Thank you! The only reason I didn't give 5 stars is that I wish the post-purchase funnel was more customizable to better match our custom shopify theme.
Hey Strong Brand Social! Thanks for the review. We are a little biased, but we think our support team is the best in the business! We will be sure to let Dillon and the team know about your amazing experience. Sorry to hear that you find the funnel not as customizable as you'd like for your theme. We are continuously working on adding new features for OCU, so stay tuned. In the meantime, if you need anything just reach out.
-Team Zipify
The Zipify One Click Upsell (OCU) app is a decent choice for individuals seeking an upsell solution, but it, unfortunately, falls short with its very apparent glitching on upsells and downsells and difficulty integrating with ALL conversation pixel tracking solutions. For this reason, I would not be comfortable recommending the Zipify OCU app as a viable solution to anyone. Although there may be benefits, the lack of integration with conversion pixel tracking is simply too restrictive and a major disadvantage. Prospective customers should seek out other methods that better suit their needs.
Hi Barton Watch Bands. Steve here, Customer Service Manager with Zipify.com. I do sympathize with the tracking script issues you experienced. Our support was not clear enough that Post-Purchase tracking scripts are not something we're normally able to support and we had attempted to go above & beyond our normal level of tracking script support. Shopify in kind doesn't offer support for these Post-Purchase scripts and recommends the Shopify Community or hiring a Shopify Expert if in need of assistance. I sincerely apologize that we have not been able to get the scripts to work for you. I want to be clear that the concerns you have are with the Post-Purchase tracking. For natively integrated tracking, there are no known issues and everything should be working correctly. I'm happy to post to the Shopify community for you and see if we can find other merchants that have been able to resolve similar issues. Shopify has also expressed to me that they will be more inclined to look into issues if they see interest from merchants in the Community. While I don't have an immediate solution to the post-purchase tracking I would like to offer a call with you to discuss your concerns and see what OCU could do to help you move forward. If you have found a suitable solution for your business please let me know. Currently, my understanding is all post-purchase apps are unable to provide these tracking scripts. I would really like to be able to offer this to our customers in the future. I'd really like a chance to discuss this! Please check your email for a link to schedule a call with us. I'm happy to offer a trial period if you do decide to try our app again now or in the future. We have a lot to offer and we will use your feedback to improve our support.
Kind regards,
Steve & Team Zipify
Recently installed the app however the pop-ups don't seem to be appearing when customers click 'continue to checkout' despite being set up to do so. It bounces them straight into checkout landing page when the 'Go to Cart' button is selected skipping the shopping cart landing page? (skip to cart has been disabled but still doing this) The app seems to be very clunky and have been waiting days for a solution to my issue, had to disable the app as I don't want customers skipping the shopping cart landing page. Whilst still paying for it and lack of communication. See potential within the app if issues get sorted
Hey Blk Box sorry to hear things didn't go as planned. The team has dug into your specific installation and is working on a fix. When it's rolled out and working hopefully we can continue to work with you to change your perspective on the app. If you need anything else please reach out!
-Team Zipify
This was our first upsell product we tried. It was easy for us to set up and customizable. I had it installed for 2 weeks and immediately saw a massive drop in our conversion rate (32%). I assumed it was just a slow period but after weeks of our worst sales in a year, I uninstalled it. That day after it was removed, our sales started to bounce back. Not sure if it just wasn't right for our website (we are horseback riding pre-owned shop and were offering under $20 wholesale items we stock in this funnel). Over the 2 weeks we had 4 orders use it for a total of $88. Our average order value is $110 so if even 1 order was abandoned during that time because of the pop ups, it wasn't worth it to us.
Steve here, Customer Service Manager with Zipify.com. I've gotten a chance to review your past conversations and app store review of OCU. I hope we can work together to find out what caused the conversion drop so we can move forward together as well as improve your experience with us.
I'm more than happy to jump on a call and personally go over your strategy and upsell setup! We can reset your trial period as well to ensure you have plenty of time to work through any issues with us.
We've seen conversion drops due to issues with pixels reporting properly or due to misunderstandings around post-purchase conversion tracking.
If a pre-purchase upsell conflicts with your theme or a cart slider app this could explain the drop in conversions.
The good news is both of the issues mentioned can be fixed! Our development team can patch any theme conflicts. I do see a Cart pop-up which could very likely be the conflict with OCU.
I would be grateful for the opportunity to correct the issues and provide extra trial time. All we need is to have the app installed and we can resolve the issues. I'd love to talk with you about this, and set up a call at your convenience.
-Steve & Team Zipify
The supports are not well-trained to deal with tech issues, and the tech specialists seems busy. I had an issue of the invoice email trigger and they took several days to response me 3 times while I kept updating them my conversation with the shopify support. And from the responses I am feeling they have no idea how the app works with Shopify system to trigger notification emails. Besides, there was an urgent issue that the app conflicted with another discount app, which resulted many customer complaints. The support was not able to help me out and the specialist is not available at the moment. They even didn't suggest me to turn off the app to see if it works, and finally I resolved the issue by turning off the app.
Hi lingsDev. Clearly, we've let you down and we sincerely apologize.
We reviewed all your conversations with our team. Thank you for being cordial with our support team. There are 2 main issues that remained unresolved and rightly caused frustration for you and your customers. These both are serious concerns and we didn't do a sufficient job assisting you. We are grateful you've brought this to our attention and are committed to taking corrective action.
Moving forward, we are in the process of retraining the Zipify Support Team on how Shopify emails interact with our Post Purchase and Thank You Page offers. We are also going to review our knowledge base documentation and improve the readability of this information.
In regards to USO discounts not showing in the cart page due to OneClickUpsell, this is not something we've seen before. We are 100% confident our team can fix this given the opportunity. As you mentioned in your review, we should have immediately recommended disabling the OCU app while we investigated the issues. We have already taken action to re-educate our support team on the best course of action in this and similar urgent support situations. If you'd like us to fix this issue we will provide priority support and the fastest timeline possible.
We have the utmost respect for your business and the time you've spent with OCU. We'd like to extend our apologies again. If you would like to give us a second chance to make this right our Customer Service Manager will personally oversee fixing the USO discounting issues on Checkout. We value your experience and will do what it takes to make this right.
We love the idea of the app and that Shopify now allows their check out to be used. The ThankYou page offer needs some work though. We had to turn off completely after losing $3k. Thank You Page product should not be added to customer orders unless they are paid for (currently, it adds it and then asks for customer payment, it's not very clear where the customer is supposed to pay again for the order if the customer does not pay, 30 mins later the order is edited and "removes" the thank you product from the Shopify order, but it does not edit the order in ShipStation, like it normally would when you edit an order in Shopify), so customers end up getting a FREE product. Hopefully OCU and Shopify can fix this glitch soon and offer OCU more payment options to use with the regular upsells. Support is good about getting back to you and explaining issues.
Hey Survival Frong! So sorry to hear about this issue. Can definitely understand that this is a problem. We’ve found your tickets and we did respond, but it looks like it hasn’t been read yet. Wanted to comment here as well to try and get this sorted for you. Upon further investigation we’ve found that the issue is that that Shipstation is fulfilling TY page orders before the customer has a chance to pay or have the item removed from the order due to failed payment. This isn’t something we can't fix from our side. However, we’re doing our best to contact Shipstation to see if we can work with them to fix this issue. We’re very sorry for the inconvenience this has caused.
This app's functionality and support have been great! We've been able to increase our AOV by using it.
Hey Cusa Tea & Coffee, thanks for the great review. Glad your AOV has gone up. If you need anything from us, please reach out!
-Team Zipify
So far I've found it very useful. Lots of good resources, and the support team is on point and helpful!
Hey Mad Priest Coffee thanks for the review. Glad to hear you're happy with our support team. They're the best int he biz! Please reach out if you need anything!
-Team Zipify
