One Click Upsell ‑ Zipify OCU

Hey Caricatúrame™! We are glad to hear that you are having a good experience with the app and our customer service team, especially Tasha. She rocks! Thank you for leaving us a review. If you need anything, please reach out.
- Team Zipify

Salut Dingue de Bijoux ! Nous sommes ravis que vous ayez choisi OCU et que vous ayez eu une excellente expérience de démarrage et d'augmentation des revenus ! Merci pour la critique et la recommandation géniales. Si vous avez besoin de quoi que ce soit, n'hésitez pas à nous contacter !

Hey Dingue de Bijoux! We are stoked you chose OCU and have had a great experience with getting started and increased revenue! Thank you for the awesome review and recommendation. If you need anything, please reach out!
- Team Zipify

Hey Naali! Thanks for the review! Glad to hear the team was able to help you out! That's what we're here for. If anything else comes up, please reach out!
-Team Zipify.

Ďakujeme za recenziu! From what I can understand things are working great. I'm so glad to hear that. If you need anything please reach out!
-Team Zipify

Hey Purezzanatural.com! Thanks for the great review. I used Google translate to fully understand what you wrote, and we greatly appreciate that OCU is working well for you and it's been easy to install and use. If you need anything please reach out!
-Team Zipify

Thanks, Kultsnack! We are glad to hear OCU is working well on one of your stores. We have reached out to troubleshoot your issues in your other stores. If you need help with anything else, please reach out to our awesome Support Team!
-Team Zipify

Hey Buddha Fight Wear! Thanks for the review. The team has reached out to you to see if we can help. We are working on adding pre-purchase discounts to carts as soon as possible. Please see the communication with the team so we can help you specifically. Thank you!
-Team Zipify

Ici Steve, responsable du service client chez Zipify.com. J'ai remarqué votre avis sur l'application ce matin et j'ai immédiatement examiné votre expérience avec notre support. Je suis extrêmement désolé que nous vous ayons laissé tomber. Vous êtes important pour nous - nous pouvons et allons résoudre le problème avec les remises à la caisse.

Les ventes incitatives interagissent avec de nombreux aspects de votre expérience de paiement. C'est pour cette raison que nous offrons un essai gratuit de 30 jours. Cela nous donne suffisamment de temps pour vous aider si vous rencontrez des problèmes. Nous sommes également plus qu'heureux de prolonger cet essai si plus de temps est nécessaire.

J'ai examiné le problème et il semble qu'il y ait eu un conflit avec la remise mise en place dans Shopify et la remise de pré-achat d'OCU. Avec l'application supprimée, je ne peux pas être sûr à 100%. Cependant, je suis convaincu que le problème était que Shopify Draft Orders ne peut gérer qu'une seule remise. Détails dans notre base de connaissances.

Je vous ai contacté personnellement et j'aimerais passer un coup de fil pour passer en revue l'application et expliquer comment cela fonctionne et fournir toute aide supplémentaire dont vous pourriez avoir besoin. J'espère que nous pourrons nous connecter ! OCU est vraiment une application 5 étoiles et j'aimerais vous montrer cela de première main.

Steve & Team Zipify
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Steve here, Customer Service Manager with Zipify.com. I noticed your review of the app this morning and immediately looked into your experience with our support. I'm extremely sorry we let you down. You are important to us -- we can and will resolve the issue with discounts on checkout.

Upsells interact with many aspects of your checkout experience. It is for this reason we provide a 30 day free trial. This gives us ample time to assist you in the chance you run into any trouble. We are also more than happy to extend that trial if more time is needed.

I looked into the issue and it appears there was a conflict with the discount set up in Shopify and OCU's pre-purchase discount. With the app removed, I can't be 100% sure. However, I am confident the issue was that Shopify Draft Orders can only handle 1 discount. Details in our knowledge base.

I have reached out to you personally and would love to jump on a call to go over the app and explain how it works and provide any further assistance you may need. I hope we can connect! OCU truly is a 5 star app and I'd like to show you this first hand.

Steve & Team Zipify

Salut Caaly ! Merci pour la merveilleuse critique! Nous sommes ravis d'apprendre que vous êtes si satisfait des ventes incitatives avant et après l'achat offertes par OCU ! Si vous avez besoin d'aide pour quoi que ce soit, veuillez nous contacter.
-Team Zipify

Hey Caaly! Thank you for the wonderful review! We are stoked to hear you are so happy with the pre and post purchase upsells offered through OCU! If you need help with anything, please reach out.
-Team Zipify

Hey Die Stadtgärtner! Thanks for the thorough review. So glad Jessica was able to help you. I'll make sure to let her know you were stoked with her service. If you need anything please reach out!
-Team Zipify