17TRACK Order Tracking
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Reviews (4,509)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up with smooth Shopify integration, especially for multi‑supplier and dropshipping setups. They praise the clean, highly customizable branded tracking page and accurate real‑time tracking across many global carriers. Many report fewer “Where is my order?” inquiries, better post‑purchase experience, and reduced admin work. Automation features and responsive support are frequently highlighted as major benefits.
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I've been using 17track for a few months now and really like the integration with Klaviyo.
UPDATED: after a lot of back and forth with the support team they finally understood how important it is to display Last Mile Carrier information on the tracking page. So they've updated the app and now it pulls LMC info from 20+ international carriers. I'm very happy with the results and the fact that they made it happen.
The best tracking tool—highly accurate and incredibly helpful for maintaining engagement with customers. It ensures timely follow-ups, improves communication, and enhances customer satisfaction.
Very solid app - especially on the free plan. Has everything you need: tracking page with one click integration with product recommendations, dropship mode, great order tracking page you can customise. Picks up every order carrier automatically etc. Only thing is their email editor is very clunky and basic and looks like you have edit every single email individually vs a template that looks a bit basic but fully customizable. Overall super happy and will see how it goes. Nice option add on is the Protection Plan
Great app. It makes tracking convenient for both the seller and the buyer. The return and protection features work well too. Whenever you have a question, their representative answers in a minute. Very help.
excellent app. However single order tracking and payments to be enabled for small businesses who do not wish to buy an entire subscription plan
So helpful with tracking. Works with most of the Greek Couriers. Few problems only with speedex.
"I used this app, and since I'm new, I've only processed 10 orders. However, out of those 10 orders, it quickly exhausted my free quota of 50 shipments, which raised a red flag for me. As a result, I uninstalled the app. Overall, the app's functionality is good, but I can't trust it. If I were to upgrade to a paid plan, I fear the quota would run out quickly again, forcing me to upgrade further, potentially leading to an endless cycle of paying for more and more expensive plans. It doesn't seem budget-friendly at all."
Dear customer,
We are very sorry that you have such distrust and bad experience when using our APP. Your feedback is very important to us. Thank you for your valuable comments.
As we communicated by email, after checking, the remaining quota and used quota you saw on the Billing page may have caused misunderstandings. In fact, you have only consumed the quota of 4 shipped waybills, and there are still 46 remaining quota.
We also attach great importance to your problem and have fed back to our product development team to evaluate whether the remaining quota and used quota can be withdrawn more directly on this page. Avoid unnecessary misunderstandings.
We are committed to satisfying every customer who uses our app, and we also want to solve every customer's problem so that customers have a better experience.
Thank you again for your suggestions and wish you a have a good time.
Best Regards
17TRACK
I was not satisfied with the use of the app. When subscribing to the Pro plan, I was promised a multilingual Tracking Page and multilingual notifications. However, it turned out that the app only supports 33 languages, and my desired languages (Slovenian, Hungarian, and Croatian) were not included.
Initially, I was assured that this issue would be resolved, but the following day, I was informed that it is not currently possible to implement support for these languages. This inconsistency and lack of clarity regarding the app's features left me disappointed.
I hope 17TRACK improves its service to meet the expectations it sets for customers.
Dear customer,
We are very sorry for the bad experience you had when you were using our APP. Thank you for your valuable time to give us feedback. Your feedback is the direction of our improvement and optimization.
As we communicated with you, our APP currently only supports 30+ languages. We do not support Slovenian, Hungarian, and Croatian as you mentioned. We have also fed back your needs to our product technology team. We also hope to meet the needs of all users and solve the business scenarios of all customers. We are still working hard for this.
Since our functions did not meet your needs, we have also negotiated to refund the subscription fee to you. Please keep in touch with us by email.
If you have any questions, please feel free to contact us and we will help you solve them as soon as possible.
17TRACK Team
I was just trying out the app and it updated all my tracking details in shopify without any question or explanation. Now that I decided I don't want this app, all my tracking links are updated to a broken link.
Dear Customer，
We are very sorry to have a bad experience in your use of our app. And thank you for your feedback, we are committed to providing better logistics solutions to solve our customers' logistics problems.
Upon checking, after you installed our app, your tracking link became your store's brand tracking page, our purpose is to let your customers come back to your store to track the information better and bring you more repurchase opportunities. If you don't want the tracking link to be your store's branded tracking page, we can let you revert back to the original tracking link on the carrier's website.
We note that we have assisted you in the online chat yesterday to restore your original carrier's tracking link.
If you have any questions, please feel free to contact us again, we will promptly help you to solve. Hope you have a good time.
Best Regards
17TRACK Team
I had a great experience using 17TRACK for order tracking! The interface was easy to use, and I was able to track my parcels in real time without any hassle. It provided clear updates on the status and location of my packages, which made me feel confident about the deliveries for my customers.
