17TRACK Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (4,509)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app is easy to set up with smooth Shopify integration, especially for multi‑supplier and dropshipping setups. They praise the clean, highly customizable branded tracking page and accurate real‑time tracking across many global carriers. Many report fewer “Where is my order?” inquiries, better post‑purchase experience, and reduced admin work. Automation features and responsive support are frequently highlighted as major benefits.
Refine
-
By rating
17TRACK is an app that has definitely brought more value to our customers. Many people who place orders utilize the 17TRACK link to track their orders making for a more enjoyable shopping experience.
I've been using 17TRACK Order Tracking-PaySync for a while now, and it has significantly improved my order management process. The interface is user-friendly, allowing me to track multiple packages from various carriers effortlessly. I especially appreciate the real-time updates, which keep me informed about the status of my shipments. The integration with PaySync is seamless, ensuring that all my transactions and tracking information are in one place. Overall, 17TRACK Order Tracking-PaySync has made managing my orders much simpler and more efficient. Highly recommended!
Whether for store owners or customers, this 17TRACK is incredibly useful. The logistics information is clear, and the data is easy to understand. As a store owner, it has significantly improved our efficiency in managing shipments and keeping our customers informed. Our customers have also expressed how much they appreciate being able to track their orders in real-time. The interface is user-friendly and intuitive, making the whole process smooth and hassle-free. Highly recommended for anyone looking for a reliable and efficient tracking solution!
I really like this application,
It is very detailed tracking and keeps my customers informed about exactly where their package is so I don't have to.
The integration is amazing, the application allows you to fully customize the design so that it fits in with your store so seamlessly and elegantly.
I would recommend this application to anyone. It also doesn't have a fast loading time so the page speed is very officiant.
It allows after sells which is also great!
This app is a nightmare and cost our company huge losses. They did an update that caused a glitch in our checkout and crashed our conversion rate. It took us time to figure out what was causing it and then when we asked them to address it, they didn't want to be accountable. It exhausted weeks of time, thousands of lost revenue and finally they just told us they couldnt make it work like before. Save yourself the time, loss and headache- Go Somewhere Else!
Dear Customer,
We completely understand your concerns and sincerely apologize that our Green Shipping Protection cannot meet all the needs and business scenarios of every client. We have been in continuous communication with our Protection partners to try and cater to all customer requirements and business scenarios, but as you know, this is an especially difficult task that requires ongoing efforts from technical developers.
Regarding the issues you mentioned, as discussed in our email communication:
1. About Our Updates:
We have only updated the UI interface for displaying Green Shipping Protection; there have been no other changes.
2. About the Impact:
Due to limitations in Shopify's closed-cart system, Green Shipping Protection needs to be treated as a product in your store to reflect price changes accurately. Therefore, actions such as adding items to the cart can cause the cart to refresh, and in conjunction with the theme's refresh logic, this creates the refresh effect that you highlighted in the video.
3. About the Solution:
When you reported the issue, we suggested that you disable the protection to stop using it, which you did. After disabling it, we verified that the shopping process can be completed without any issues, and we also recommend that you do not use the protection.
Upon receiving your feedback, our technical team, customer service team, and the Seel technical team collectively invested 60 hours to address your concerns and attempted to make it possible for you to continue using the protection , which was ultimately resolved and made functional. After thinking twice, we are worrying that some unknown issues may influence your store, therefore, maybe disabling the Protection service is a better choice.
If you have any further questions or concerns, please feel free to let us know.
17TRACK Team
I really enjoy this app. It is also suitable for dropshipping with the possibility to hide carrier details and specific words. Extremely easy to set up as well.
The support staff was really helpful in every situation.
Great facility to give customers without leaving the website, they can see their tracking details right there and then. The team is helpful and sent clear instructions on setting up the page. Happy with the app so far!
This app helped my business in a great way. All that not know who the supplier is shipping from gone. It shows when the shipping label is made and who the carrier is. Also it continue to give updates as your package is in transit. .Thank you 17track.
17 Track is definitely a huge help for our website, customers can easily check the status of their order with their own order number or tracking number by using it, which greatly ensures the service during the shipping process.
Just set this up a couple weeks ago, very surprised at how efficient it is! The shipping protection option is a fantastic addition to our store, and the ability to send out tracking email flows is a game changer. Highly recommend!
