17TRACK Order Tracking

I genuinely love the 17Track app. It easily integrates into my cart app & the developer team also did the coding for me to make it compatible with my store’s theme. My customers love the peace of mind it gives them knowing that their parcel is completely insured. It’s a peace of mind for our staff too so we can ensure customers get the best experience.

One improvement I would make is the email customisation section. I found that my brand logo did not display in test emails I sent to myself. Otherwise a fantastic app.

I am really happy that i have 17track on my site, it has been really useful in decreasing customer emails. I like the editing features and being able to customize it to my brand colors etc. I ended up paying for premium as it was beneficial

17TRACK makes tracking super easy. The Green Shipping upsell works wonders as well, and definitely helps big time with conversions. I love the email set up as well, since I can now send my customers shipping emails to my 17TRACK tracking page instead of the carriers. This app is fantastic and affordable! I highly recommend!

I recently started using 17track, and I found the setup process to be straightforward and easy. When I wanted to remove their logo from my page, I contacted them, and they promptly took care of it. Communication with them was effortless. I noticed they were offering a one-year promotion to become a collaborator, so I signed up without any complications. I believe this app is excellent because it allows clients to track their orders without needing a third-party service. It makes my store a convenient one-stop shop for everything.

Frustration Galore - Stay Away from 17TRACK Shopify App!

I recently tried the 17TRACK app on Shopify, and let me tell you, it has been an absolutely dreadful experience from start to finish. There are several major issues with this app that have left me scratching my head as to why it has received any positive reviews at all.

1. Poor Chat Support Customer Service:
The first major problem I encountered with the 17TRACK app was its appalling chat support customer service. I reached out to their support team for help with a tracking issue, and what I got was nothing short of a nightmare. Responses were slow, often taking hours or even days to get a reply. When they finally did respond, it seemed like they were clueless about the actual problem and offered generic and unhelpful solutions. It's as if they were just trying to brush me off instead of genuinely assisting with my concerns.

2. Hugs of Errors in Site:
The app itself is ridden with errors and glitches. It constantly lags and crashes, making it nearly impossible to navigate and use effectively. The user interface is poorly designed and confusing, adding to the overall frustration. It feels like this app was rushed out without proper testing, leaving users to bear the brunt of its countless flaws.

3. Incorrect Information Provided by Tracking Page:
To make matters worse, the tracking information provided by the 17TRACK app is highly unreliable. On one occasion, the Shopify order dashboard showed my package as "ready to pick up," but the 17TRACK app was displaying it as "delivered." This inconsistency led to confusion and anxiety, as I didn't know whether my package was actually available for pickup or if it had been delivered to the wrong address.

Considering the exasperating experience I've had with this app, I can't help but wonder why some people have given it high ratings. Perhaps they were lucky enough not to encounter the numerous issues that plagued my own usage. Regardless, I highly advise against using 17TRACK for your Shopify store.

Despite reaching out to the 17TRACK team for assistance for the past 48 hours, their support has been lackluster at best. It's clear that they have no interest in providing proper support and resolving customer issues promptly.

In conclusion, stay far away from the 17TRACK app if you value your time, sanity, and customer satisfaction. There are plenty of other reliable and efficient tracking apps available on the market that won't leave you tearing your hair out in frustration.

An awesome app which allows you to track most of the tracking numbers from various platforms. It has beautiful tracking page, and allows you to choose different couriers such as USPS, DHL and Fedex for a more accurate tracking. It's a must download app for all online merchants.

It's an excellent order tracking app. Customer service is amazing!

Great app. I really liked it: elegant and fast. The only issue is that there is no way to know when it stops working.....

Quick and nice CS assist

Really quick and great customer service. I am really impressed.