AE: Order Editing & Upsell
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (261)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for reducing support workload and improving customer experience. Many report cutting order-change tickets by 70–80% as customers self-serve edits, swaps, and cancellations via a clean, mobile-friendly interface. Upsell and cross-sell flows, especially post-checkout, are credited with boosting AOV and revenue. Merchants praise the flexible rules, quick setup, smooth Shopify integration, fair pricing, and fast, proactive support.
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Support was incredible—fast, detailed, and genuinely helpful. One month in and we've already seen a 15% lift in AOV from upsells. We’ve seen measurable ROI from upsells triggered post-checkout.
Great application!
They walked us through everything on a call—super helpful and friendly. We’ve added thousands in upsell revenue since installing. The ability to automate edits, cancellations, and upsells has saved us so much time.
AE let us set smart timeframes for editing and cancellations—exactly what we needed. Huge thanks to Eric for helping us get everything set up just right. The financial impact of AE was immediate—sales up, support costs down.
AE integrated well with our Shopify store. It helped a lot on the backend for folks editing their orders, which in turn approved our operations and some of the headache around returns we saw previously. So far so good!
The financial impact of AE was immediate. Sales up, support costs down. This is one of the most thoughtfully built Shopify apps we’ve used.
We onboarded Account Editor to reduce inquiries about incorrect shipping addresses and after using the application with our store we got almost 0 support tickets related to incorrect details filled by the users, we are yet to integrate any of its other features in our store but they look promising too.
The convenience of customers being able to edit their own orders is a huge plus and cuts down on time spent emailing back-and-forth, or orders shipping out before we see an email from a customer wanting to add something to the order. The support for this app is quite good as well.
Account Editor was easy to set up. The UI and layout are clean and easy for my customers to use. The AE support team has been great so far. I highly recommend this application to stores looking for a way to reduce the flow of support tickets.
I cannot believe that there was no app before this that addressed the problem of order editing post purchase so efficiently, the application is easy to set up and use and we are seeing a reduction in support tickets after we installed the application.
