AE: Order Editing & Upsell

AE: Order Editing & Upsell

Reviews (260)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for reducing support workload and improving customer experience. Many report cutting order-change tickets by 70–80% as customers self-serve edits, swaps, and cancellations via a clean, mobile-friendly interface. Upsell and cross-sell flows, especially post-checkout, are credited with boosting AOV and revenue. Merchants praise the flexible rules, quick setup, smooth Shopify integration, fair pricing, and fast, proactive support.

May 8, 2025

Great app that helps streamline customer interactions with their orders and reduces customer service seats. I highly recommend!

AI Nutrition
United States
4 months using the app
April 30, 2025

Account Editor was easy to set up. The UI and layout are clean and easy for my customers to use. The AE support team has been great so far. I highly recommend this team and their products/apps to other businesses.

The North Way Studio
United States
2 minutes using the app
April 17, 2025

Amazing, highly recommend! All my needs were met and I couldn't be more pleased. Our situation was a little tricky and took a little extra attention, Tom was super attentive and worked hard to make sure I was 100% pleased and everything was functioning as desired. Excellent communication and speedy service! Thank you AE!

7 Hydroxy RAW
United States
3 minutes using the app
March 26, 2025

The Account Editor application is very nice and easy to navigate. I would highly recommend it to other Shopify users!

WILL-V
United States
6 minutes using the app
Edited May 5, 2026

Erick helped us with the whole process setting up the upsell functions! Hopefully they add more functionalities, these are quick and efficient guys! Worth the money :)

Ocha & Co.
Japan
About 1 year using the app
March 7, 2025

"I faced an issue with setting up the timeframe for order editing, but Alan from the support team was there to help. He guided me through the process step by step, ensuring I could enable the functionality smoothly. His support made a potentially tricky setup much easier, and I’m grateful for his assistance.

Chani Judowitz Fine Art
United States
2 minutes using the app
February 27, 2025

Sam was absolutely incredible. He took such time and care to chat with me and go through my entire site to make sure it was exactly what I wanted and also delivered the results as well. I definitely recommend him and his team. This was a great experience !

H3MARA
Canada
3 days using the app
February 21, 2025

App is really easy to use and setup. It is very customizable for what we needed.

BBQ Island - Grills and Smokers
United States
29 days using the app
January 21, 2025

Great app! The customization allows Post Love to offer excellent service to our customers. 10/10!

Post Love Skincare
United States
4 days using the app
January 15, 2025

Excellent app that makes the customer's post purchase experience more seamless! This has reduced the number of customer service support tasks in resolving edited orders and details. Highly recommend!

24K9
Australia
5 minutes using the app