Reviews (33)

Overall rating
2.5
Counts per rating level
  • 45% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 42% of ratings are 1 stars
February 18, 2026

I've never seen such bad support. This is the worst support ever.

Vitalis
United States
21 days using the app
November 19, 2025

he CAPI and Facebook Pixel Meta API have been game-changers for our marketing stack. Since implementing them, we’ve seen dramatically improved tracking accuracy, even with browser restrictions and ad blockers. The server-side events are incredibly reliable, and the integration options make it easy to tailor everything to our specific setup.
What I love most is the added visibility into the customer journey—attribution is clearer, optimization is smarter, and our ROAS has noticeably improved. Meta has done a fantastic job providing thorough documentation and robust tools that work seamlessly together.
If you’re serious about scaling your campaigns and want dependable, privacy-centric tracking, the CAPI + Pixel combo is absolutely worth it. Highly recommended!

Windhond Blits
South Africa
12 days using the app
May 17, 2025

Simple and easy to use app. My setup journey was pretty smooth and simple

House of Ambua
India
About 2 months using the app
April 6, 2025

I recently noticed a subscription associated with my account, but I did not intentionally use or subscribe to this service. I do not need this app and would like to request the cancellation of the subscription.

Please cancel it and ensure I’m not charged moving forward.

Ulap Bedsheet US
United States
About 1 month using the app
AdTrace replied April 24, 2025

Hello!

Our app billing terms are available on this app page, as well emailed to you when you sign up, but we are able to offer refunds if you are not satisfied with the service!

November 19, 2024

This is pretty easy

Shop My Shop
Australia
5 minutes using the app
Edited August 18, 2024

great customer service

Cielie
Austria
3 months using the app
February 15, 2024

easy

Extreme Skates
Australia
About 2 hours using the app
April 23, 2025

C'est de voleurs!!! N'installez surtout pas cette application. Ils vous activent automatiquement des services que vous n'avez pas demandés. J'ai essayé de les contacter, mais ils répondent toujours la même chose sans jamais rembourser.

They're thieves!!! Do not install this app. They automatically activate services you didn't request. I tried contacting them, but they always give the same answer and never refund.

Cartouchify
France
About 2 months using the app
AdTrace replied April 28, 2025

Bonjour,

Petit rappel concernant votre avis : nous avons entièrement résolu votre problème en vous remboursant deux mois le 24 avril, par souci de bonne foi.

Comme recommandé par l’assistance Shopify, nous vous demandons gentiment de bien vouloir mettre à jour ou supprimer votre avis. Puisque le service a été fourni et que le remboursement complet a été effectué, le maintenir en ligne ne reflète pas la réalité et peut être perçu comme injuste.

Nous espérons voir une mise à jour prochainement afin de clore cette affaire des deux côtés. Merci pour votre compréhension et votre coopération.

Cordialement,
L’équipe Adtrace

January 21, 2025

be careful with your bill! They will overcharge you again and again!

HomeinFun
Canada
7 months using the app
AdTrace replied March 15, 2025

Hello!

Our app billing terms are available on this app page, as well emailed to you when you sign up, but we are able to offer refunds if you are not satisfied with the service!

October 31, 2024

及时解决了我的问题

Hoolike
Hong Kong SAR
About 20 hours using the app