Reviews (189)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this ads tool as driving strong ROI, often reporting 3–11x ROAS and major boosts in traffic and revenue. It’s praised for simple “set it and forget it” retargeting and prospecting on Facebook, Instagram, and sometimes Google, especially for those without ad expertise. Many highlight proactive, hands-on support with campaign strategy, custom audiences, catalog cleanup, and Google Smart Campaigns, calling it a no‑brainer for Shopify stores.
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This is a great app, and the team behind it are brilliant. We don't need to worry about retargeting at all now, knowing that it's being taken care of behind the scenes.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you 😎 Cheers!
I am using this app for almost 3-4 months and yes, I am getting the result I wanted from this app. I must recommend this app if you don't want to run your Facebook or google ads.
Thank you for sharing your experience with us 😃. We are constantly working on adding more features that help businesses sell more.
This app has taken the guesswork out of retargeting. I get emails all the time asking how I do such a good job making my brand appear everywhere! Easy to install and personal service.
Thanks for rating our app with 5 stars. We are glad to see you enjoyed using it.
Updated below review: there was a technical glitch and they have refunded any money that was taken.
Warning! Same happened to me as comment below. They have tried to charge my card $3000 for a $50 per day ad.
Uninstalled this week's back, and keeps creating new ads every few days!! I don't want any more ads created. I removed this ad, but every few days this app creates new ads, even after installing it. Didn't work for me. Cost silly amounts and didn't make a single sale.
I'm sorry to hear about your negative experience using our application.
I confirm that there was a bug on our side and it has already been fixed.
Please note that each advertising campaign has to go through a Learning phase to bring results in the future. To achieve this you need to keep the advertising campaign active for seven days.
Thank you for your feedback! It helps us to get better.
Great little app and easy to use! Definitely recommend to give it a try. We have good ROI for both our Retargeting and Prospecting ads. Also, customer support is really great and fast. Carina is always there with us and helping squeeze as much out of the ads as possible. Two thumbs up!
Fantastic app giving me at times over 11x ROAS! Been very happy with it for over 2 years. I didnt get enough communication to realise i need to reinstall the app when the app moved to become facebook ad partner so please improve on this area in the future to prevent loss of revenue for both me and you.
Here's to many more years ahead!
Cheers,
Christopher
https://onedollaronly.com.sg
Hi Christopher, thank you so much for taking time to write a review. We are happy that you're enjoying use of RetargetApp 😊
We will also take your feedback into account and make sure the communication gets better 👌
Espectacular aplicación, desde cuando empecé siempre he tenido buenos resultados, ahora después de un año aún mejor. Desde Enero hasta hoy hemos gastado en las campañas de retarget 7000€ y hemos obtenido un valor de conversión de 140.000€ es impresionante. Pero es ciento que esto resultados tiene que tener paciencia, porque la app tiene que recopilar informaciones, alimentar el pixel y tiene que dar un tiempo, pero después la recompensa es brutal.
We are happy to hear that you got exactly what you wanted out of your retargeting experience with us 😊. We will keep moving forward to making our service even better for you 😉
I used this App for 3 years and made a ton of money on it. The new update killed this wonderful app. I had money in the updated version for several days with 0 Sales. Not only does the new Algorithm is ineffective they now want a 200% increase in monthly payment. Tread cautiously with the new version.
Update: The New version wiped away the 3 years of Data and has me starting fresh with no previous insight to go by
Update 2: Customer Service responded and said it can take up to 1 week for Facebooks optimization to kick in. With this information I am now willing to give the app another go but i'm going to start off slow which is unfort going to set back the pace.
I’m sorry to hear that you were not happy with our most recent update. We have been working hard to make new RetargetApp the best solution for your advertising needs.
RetargetApp is now not just a retargeting solution - we offer a full funnel of advertising tactics for your store. We help you find new customers with Prospecting and sell even more to existing customers with Cross-Sell. This is why we re-considered our billing system - it is more streamlined and transparent.
An updated version of the app uses the audience tracked by RetargetApp pixel. The data hasn’t been lost - otherwise, you wouldn’t start delivering your ads right away after you’ve updated the app. If you need the stats for your previous campaign, we will gladly send them along.
We are happy you decided to give RetargetApp another try. I hope you will see that with the smart budget distribution and your personal Success Manager providing improvement suggestions our app is highly beneficial for your business.
If you have any other thoughts or feedback about the app, don’t hesitate to share them with us at help@retargetapp.com.
This team has been wonderful helping us craft custom audiences and multiple sets of ad campaigns that are performing very well! They are very responsive. We have ongoing email communication, as well as conference calls as needed so that they can better understand our client's business and goals. They are going the extra mile to help us segment and target various audiences with different sets of products based on a range of metrics. Just this morning I got an email update from Dmytro with our recent numbers: "within the past 30 days both of your RetargetApp-powered campaigns (Retargeting and Prospecting) have shown great results - together they generated 26 sales for $8,080 in revenue and their total ROAS is impressive 590%." .... I'll take that all day long :) looking forward to a continued partnership with this group. Cheers, db
Thank you for your kind words! 😃 It is reviews like these that keep us motivated to make the best advertising solution for e-commerce. We are happy that you enjoyed RetargetApp and our customer service 😊
