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One of the challenges we’ve been facing with affiliately is recurring inquiries from our affiliates regarding changing sums under their unpaid earnings, sometimes negative sums.
This happens due to returns, but we are having a hard time explaining this to our affiliates as the platform does not provide information about the number and value of purchases returned.
We are incredibly sorry for this situation. However, we must clarify that we do include a few ways to inspect those refunds:
1. The value of the original order's price and earnings can be found in the details window > tab Log of each refunded order.
2. You can view the refunded order IDs in the affiliate's details window > tab Earnings > row "Total orders marked as refunded/cancelled per month"
3. And recently we have released a filter status row in the affiliate panels, where your affiliates can find the refunded orders associated with their account.
If despite of checking the information you are still having problems, please contact our support team, we will gladly help out!
Aside of this, thanks to your observation we're going the extra mile and are working on an improvement on the information displayed to the affiliates about unpaid earnings to help clearing out these situations.
Thank you!
Been affiliatly for 2 companies for 5 years. Great functions and price. Very happy
Thank you so much. We love to shine on cost/benefit and add you as most value as we can
Very good app, works well. Also a very helpful customer service, fast reply times, and they have always solved all my problems instantly.
We appreciate the great feedback! It is our pleasure to help. We will be looking for the next opportunity to support you.
I’ve been using them for a few years now, and their support has always been quick and great. Thank you!
Thanks for the review! Always happy to help and be your long time allies for the success of your affiliate program. We will always have your back!
This app is frustrating and the help desk isn't very helpful.
We appreciate your feedback. This is a confirmation on why constantly working in offering no less than top support is within our highest priorities.
I have been using using this for around a year now , I find this very useful to spread your reach. Its definitely and amazing tool to Spread your reach.
Thank you for the review. We are totally committed to help your reach, growth and success!
This is a scam, I canceled the free trial and they kept charging me and wouldn't reply to my messages.
As a well established service for many years with a solid reputation we find this both surprising and encouraging to work harder in offering our best to our customers. We appreciate the feedback.
App seemed to work well enough, but it was difficult to cancel our subscription.
It's good to hear from you that the app worked well and we promise we'll have even more good stuff when you join us again. Kind regards.
Rene was great. I was taking over the Affiliate program for my company and the previous person didn't pass down the login information. Rene was so helpful and understanding. I was helped quickly and without any hiccups. I'm glad I chose to stick with Affiliate over other brands.
When you chose our brand it became our honor and privilege to assist you with anything we can do to help you get the best from our service on behalf of your success.
Thank you so much for the appreciation!
Dealing with Tsvetalin with Affiliatly support was very refreshing! Super quick to respond & will clear helpful answers to all our questions!
Thank you so much for your review. We're honored to be part of your success story and will continue working hard to bring you the best value!
