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This is a crap App, does not even install + impossible to login in their web dashboard after creating an account. Expected a tech person to troubleshoot for us but with little hope
Randomly bloating the app with new pop-ups and updates that noone asked for. Does not work as intended, cannot recommend.
doesnt ever work. been dealing with customer service for days now. its just a huge hassle and not worth it when there si klarna and afterpay available
You can look forward to them unexpectedly holding the funds on your first order for the reason that they are "getting to know your business."
There is nothing in the merchant agreement that says they can do that, so it's fraud.
Meanwhile you can't ship the order to your customer because you have no idea if you are actually going to receive the payment.
The Feds need to look closely at this trashy company.
App doesn't work. Always gets stuck loading on promotional message page and doesn't allow me to install the promotional message
They only have email support for merchants and they don't respond
I'm not a coder, so that been said, is a complicated setup that I have to spend 5 hours just to figure it out and nothing. The instructions are not clear and not much explaining. Videos can be helpful for does not code-savvy. Super frustrated because I'm approved but can't use the app.
UPDATE
Customer support fixed the problem for that I'm happy, but they needed to enter the code manually seen the app is not compatible with all the themes that Shopify offers and the one I'm using free Supply theme is not compatible. I hope they can make it simple to implement affirm to any theme.
Very poor integration with Shopify, no support for product variants. 10+ emails and a lot of hand-waving and the integration still not working. First, I provided 3 test cases where Affirm integration fails with Shopify. Affirm support didn't test all 3 only 2. Second, I pointed to the 3rd test case that wasn't fixed, they said "oh yeah, here I fixed it". And again, they didn't (Affirm messaging calculated the wrong installment payment amounts, 4 * $24 != $1200 ). Then they claimed it's a third-party app issue. I uninstalled it, and that didn't help either. Exactly the same problem after the 3rd-party app was gone. Then, they blamed it on the browser caching (I tested the site in 2 different browsers on 2 different OS, mobile and desktop). Finally, they basically said "it is too difficult to debug", let's just disable the functionality globally... i.e. stop calculating installment payment on the product page. But I thought the whole point of Affirm is to display the visitors know of potential lower payments **before** they add to checkout, not after... Sorry, Affirm, I am sure you can do better, but this is frustrating. UPDATE: after 11 emails, it's working finally now and the fix was on their side. I'll keep the rating at 1 star as out of ~20 Shopify apps I tried so far, this was the worst so far.
The app did not load right away (i have a custom theme), but once I reached out to tech support, they helped me fix the problems. After that, everything went very smoothly. I would recommend it.
Fantastic service! The app requires some development knowledge in order to master, but overall I love Affirm
