UpPromote Affiliate Marketing

Terrible UX experience. Not mobile user friendly. Asked the dev team to help, they completely messed up our store pages ( eg: privacy policy, FAQ's, ect ). They were showing the sign up form, and when disabled, completely DELETED ALL INFORMATION FROM THESE PAGES. Absolutely outraged. Deleting app. Never again.

Customer support doesn't have any experience on how affiliate codes work and answer a google ads detection question. If you are going to offer a feature of detecting google ads, you should have some resources and an educated support team to answer my questions. NOT asking me to ask an affiliate that will deny any claim of using google ads.

Do better.

Clara was extremely helpful when I needed support. UpPromote is the perfect tool for my social media affiliates and my B2B Affiliates. The affiliate dashboard is very user-friendly and easy to navigate. Previously, I was manually managing my referrals, but now I'm so happy that I've migrated all of my affiliates over to UpPromote and am saving myself time and energy.

Easy to set up and support was readily available to answer my questions. I've used GoAffPro before and this seems a little easier.

I’ve been using this app to manage our affiliate program and appreciate the support team’s responsiveness. When we encountered refund syncing issues, the team investigated promptly, provided manual workarounds, and followed up until certain cases were fixed.

However, the app’s current tracking logic has a major drawback:

For refunded orders linked to multiple affiliates, the system only deducts commission from one affiliate, not all connected affiliates. This leads to inaccurate payouts and requires manual adjustments.

Certain product updates (e.g., adding new options to SKUs) require a manual “re-sync” in the backend, which isn’t intuitive and can cause tracking gaps if missed.

While the support team is cooperative and open to improvement, the existing logic creates extra manual work and risks for businesses with high order volumes. We hope the development team will prioritize a permanent solution for accurate, automated tracking.

excellent customer service, but i failed to attract any affiliate due to what i believe is a relative opacity of the program versus what i expected. In any case, a total failure for my business.

Amazing app and highly customizable. perfect for what I was looking for. Affiliates get a dashboard, can track everything, I can make payments. the team and especially Evans went above and beyond and really helped me in customizing the registration form exactly how I wanted it. also like their features. overall very happy.

Clara was helpful in answering my noob questions: Things like if I do a manual payment, should I wait to approve a referral till after a return window (it's up to me) and the Free Version still tracks past the 200 referrals, but then you have to upgrade your plan to add any additionally. Plus, there's no performance fee on the free plan (as of 7/31/25).

She was very detailed in her response, which I find helpful! Thanks again!

Initial impressions have been great. The app is very comprehensive and customisable. Perfect for our needs. Really looking forward to the full rollout to our affiliates.

Additionally, the customer service has been outstanding. Very quick response times via the in-built chat client. Clear and through answers to all my questions. Just brilliant.

Specifically, thanks for Evans for all their effort.

Onboarding is very easy, and the support staff will walk you through it if needed - while also giving some helpful tips that you might overlook otherwise. Mina suggested that I add more form fields to the registration, so that we could more easily identify affiliates that would match our needs. The set up itself is also quite easy, and they have you go through the process as an affiliate yourself, so you know what they'll go through when you ask them to sign up.

Looking forward to what the app can help us achieve in gaining sales and site visits!