AfterShip Order Tracking
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Reviews (1,506)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.
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Excelent!
Allot of great functions, and good fast support!
Good Customer service
The response is quick and satisfying.
Thanks for help from Ankit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DO NOT USE THIS COMPANY. They have terrible (no) customer service and they will not refund you any pro-rated amount if you pay for the annual subscription. Do not use them. I would highly recommend using Re-Do for everything instead.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We're trying to connect you over email so that we can help you with the AfterShip Tracking subscription to make your experience better. You are our valued user, and we are committed to providing the best support at all times.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We've been using this for 2+ years and it gets the job done.
Personally, I ran into huge problems while using the app. I reached out to support in a friendly manner, cooperated with them, and spent my time providing them with more information and screenshots. But after nearly a week, nothing was resolved; all the issues remained, and they simply closed my chat, assuming that since I hadn’t replied to a message that contained no information, the issue was closed. There are at least three major bugs in the app that mislead my customers when they receive emails from the AfterShip app. I wish the team luck in fixing these bugs, but I’ll be switching to a different app. Even though I spent half a day setting up this app in the store and another week communicating with support!
Hi Scent Event Product team,
We sincerely apologize for the frustrating experience you had. We are actively reviewing our ticket-handling and auto-close procedures to ensure this does not happen to anyone else.
We are also very concerned about the bugs you mentioned regarding misleading customer emails. Our core goal is to improve post-purchase communication, and we clearly fell short here. While we understand you have decided to switch to a different app after investing a week into troubleshooting, we would still like to investigate these specific bugs to prevent them from affecting others.
If you are open to it, please email our escalated support team directly at support@aftership.com so our engineering team can review the exact issues you encountered.
Thank you for your honest feedback, and we wish you the best with your store.
Great app, their support team is very helpful and very quick!
Extremely disappointed. I discovered that AfterShip has been overcharging me for months. When I contacted support to rectify this clear error, they refused to issue a refund. Be very careful and check your invoices, as their billing practices are unreliable and their customer support is unhelpful when it comes to getting your money back. I cannot recommend them.
Fast responses! Great customer service.
