AfterShip Order Tracking

My initial experience with Aftership was fine. Despite it's inability to automatically link a tracking number to the corresponding carrier. What eventually got me fed up with their App, was extortionate paywalls behind common basic features; such as a custom tracking page. Which is now unavailable unless you pay over $110/Month. With the $11/Month Subscription, all tracking numbers are redirected to the generic aftership tracking page, with afterships own promotional texts everywhere. We have since moved onto better shopify apps, with smarter tracking algorithms and at fairer prices.

We were looking for a solution that would allow us to bulk upload tracking numbers from our order platform. Aftership was just that solution. Our next step will be to update the website to our custom url, and so far we're pretty happy to be able to send tracking emails from our company email address using AfterShip's SMTP relays. Not to mention the delivery data Aftership provides to us internally is extremely useful. The panel lets you track all shipments according to the stages they are in, especially useful for missed deliveries. Great job Aftership team, and by the way the support was awesome too. 5 stars.

The app is great, the one thing I find confusing is the Tracking, Returns, and Shipping plans. It would be easier to manage if they were linked together. But the more we use the app, the more we understand how to use it.

In the returns section, when you have label generation turned on, it would be a helpful feature to allow an approval of a return, but not be forced to generate a label (example Green Returns).

Past customer service chats were not the most helpful, but the most recent one I was able to video call and share screens, and that was very helpful as typing technical issues can be challenging.

Overall I really like this app.

There is only 5 Stars to choose from if there were 10 it would have been selected.
I run a drop ship site and up to recently i was using the mobile ap to track parcels for customers. No i use the shopify app store version and its integration is just mind blowing what they have done. It is going to save me tons of team to concentrate on other things relevant to my store. I love the fact that it show to download the app with customer order once order is confirmed they just click the link it installs and tracks their order. The sms and email notices the customer receive also i used to have to do that all manually. Always fast and quick for support issues
Thanks for this app.

We are at the early stages of building an international business and from having built up other companies from an early stage we know how important building long-term customers is and providing unbelievable customer service is massive part of this. AfterShip is a big part of our customer journey.

It allows us to keep our customers updated with the latest info on their delivery once it leaves our warehouse. It also integrates with our review software which means we send out appropriately timed emails to all our customers no matter what the shipping company or times are and it also alerts them and us with any difficulties with the delivery.

An added benefit is setting up automated emails in our email software based on information from AfterShip.

I've previously used AfterShip with Magento but the Shopify integration works just as good if not even better!

Awesome app. I ship over 95% of my orders internationally, and international shipping takes time. Aftership helps me stay in touch with my customers during the shipping. It also provides a platform where customers can easily track their package in English - especially helpful because my local shipping provider only offers a local language tracking page. That alone is worth the money.

It will send emails or even SMS to customers letting them know when their package is out for delivery or when there has been a failed delivery attempt. I can even customise these emails to let my customers know what they can do when there has been a failed delivery attempt.

I also chose to let Aftership email me when a package has been delivered. This is awesome because I can then follow up with clients to ask how they like their product. I'm actually trying to turn this into a post-purchase automation.

I recently got super frustrated with the lack of being able to track packages in one clean place. Occasionally, I run into package delays or errors and I wished I had a screen that would display all my packages in one clean UI and simultaneously allow me to get a better overview of my stores shipping times. I struggled to find an app or a site that would do this easily.

Then I found AfterShip. It's absolutely fantastic, not only that but even though I'm using the free version, the company added a custom API pretty much just for me so I could track international packages that ship though APC postal logistics.

This app and their customer support is on point and I'd highly recommend it to anyone. Because of them, I get up to the minute updates on all my packages and I can notify customers immediately that theres an issue to reduce returns/complaints about possibly slow shipping times. It's wonderful!

A perfect 5/7 for billing incompetence.

TL:DR - For the love of god. don't. give. them. your. credit. card. details.

Where do I begin?

1. Hearing good things, I Install the app to poke around, see what's what.

2. Chose the "free" plan. Cool, cool cool cool.

3. Wake up a few weeks later, charged $12954 USD on the old VISA card.

4. Emailed Aftership; "Hey, so, you know that *free* plan I signed up for?"

5. Aftership explained that their "Forever Free Plan" was actually a *new* plan, and I had unwittingly managed to rack up over ten thousand dollars worth of charges without so much as a notification, or automatic plan upgrade (like every single other app in the universe would do).

6. After some back and forth via email, Aftership VERY kindly refunded me $11,955 USD, costing me $999 USD for my mistake - fair enough. Maybe I misinterpreted the meaning of the "free" plan. Fair shake of the ol' sauce bottle.

7. Fast forward to the beginning of the next month (today), I receive a credit card charge for $4355 USD, PLUS another $599 USD. I proceed to laugh, assume this is a sick joke - surely, SURELY Aftership, after charging me over ten thousand dollars, then refunding me over ten thousand dollars, would have fixed the billing mistake.

8. I check my selected plan - it's the $599 option.

....

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Bueller?

ANOTHER UPDATE: THIS. APP. RULES. PERIOD. I honestly could not be happier with this app, I think it's a game changer and 100% recommend it to everyone I can. Andrew, one of the Founders, is a Class Act and super smart guy, and always gets back to me on very quick timing. My customers RAVE about the emails I send alerting them to the Status of their Shipments, and it gives us a chance to reinforce marketing messages to them. Keep up the great work guys. Ray Doustdar
www.buiced.com INITIAL REVIEW:
Overall, the concept of the App is excellent and something that I think is potentially an incredible value add to my shipping process at www.buiced.com. I currently use ShipStation as my solution for shipping my orders (they are excellent by the way), and so I feel like my process is very efficient. But, they do NOT communicate with my customers after sending the initial email that says their Liquid Multivitamin has shipped. I think this App could fill that role, and then allow more touch points with my customers so they rest assured that their product is coming to them. The installation was very easy, although for some reason it did NOT show up in my Apps section on my Dashboard right away. But it did pull the CURRENT orders that and NOT been delivered, and it was cool the way it showed all the steps that had taken place. I emailed the developers and suggested maybe a 14 Day Free Trail to really test out all the aspects, but regardless I plan on giving this a run. That would have made me give this 5 Stars, but again, it seems like a great App and worth seeing if it can help you track stuff, and also be a nice thing for your customers. UPS has something along these lines called MyChoice I think, and Amazon also it feels like sends me a few emails keeping me up to date as to the status of my Order. I like that, it makes me feel confident they are on it, and that my product is coming. If Amazon and UPS believe in this, so do I ! Great App Guys. Ray Doustdar
www.buiced.com

the app help our customer to track package very well and save much time for our service. very useful app