Reviews (116)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an easy-to-use popup and upsell tool with very fast setup and a generous free plan. It’s praised for flexible customization, advanced targeting and triggers, and covering many needs—email capture, discounts, upsells, bundles, waitlists, and more. Many report higher sales and faster list growth, and say reliable performance plus excellent live chat support make it their main popup solution.

February 12, 2020

So far, extremely happy with it. The builder lets you design your popup exactly as you want it. And when I couldn't get it to work on mobile (I hadn't watched the Youtube video as adviced... duh!) I got help from support within minutes. Can definitely recommend!!

Princess Nugget Shop
France
About 1 hour using the app
May 28, 2021

They either don't have a customer service team or they don't care enough to reply. Have been trying to contact them for past 48 hours. No reply. It's an urgent matter so emailed them. No reply. No chat reply. I'm forced to delete it now. PRO user treated like useless.

Omorfee
United States
2 months using the app
May 13, 2019

It could potentially be a really good app but there seems to be bugs that cause major problems and without the ability to switch the app off until the problems can be resolved we sadly had to uninstall (still waiting for Aiva to sort this so might have to use a different app)

flirties
United Kingdom
39 minutes using the app
Bevy Commerce replied May 13, 2019

Oh no, we apologize for your experience.

You can deactivate the campaign directly from your dashboard.

We’d be happy to help with the button problem you were previously facing, but would need you to reinstall the app so we can diagnose the issue.

Thank you for your patience!

November 7, 2018

This was a super easy and customizable pop up app - the live support chat was really quick and helpful and friendly, to the point that I suggested an addition to the interface just to clarify the image upload limit, and they had added it before I was done building my pop up. I'm very impressed.

Tomboy Toes
Canada
About 1 hour using the app
April 15, 2020

Excellent app to create pop ups; easy to use and plenty of features that don't require an upgrade. Many templates to pick from although I usually go with a custom design, and there is enough customization allowed to make it come out pretty. My favorite feature is that customer support is usually online and ready to help via chat while I am working on stuff. Highly recommend.

SaltyCali
United States
7 months using the app
Bevy Commerce replied April 16, 2020

Thank you for the kind words 🙏 We are glad you're making full use of our builder - love your designs! As always, we're here for you 💙

October 31, 2020

Easiest to use app for targeting very define customer segments (defined by yourself). It is great, and it has a lot of options to choose. Other apps only give you a few free options, Aiva gives you a lot so you can decide for yourself if it is worth using it. After creating our first exit popup, could not be happier. Go to bricks and minifigs slc dot com and try to exit from any page and you will see what I am talking about.

Bricks & Minifigs South Jordan & SLC
United States
3 days using the app
Edited May 7, 2020

First of all, I have never been so impressed with assistance and suggestions like this and the manor of which they were delivered. (I received an unsolicited email with a video link of Corina talking and walking me through suggested changes and they were spot on).

Its not that her suggestions were earth shattering but they we spot on and I am new to all of this and her help was well...so helpful!

Thank you again and i wish all my vendors did this!

So cool!!

Cutter Golf
United States
10 months using the app
Bevy Commerce replied April 15, 2020

Corina is the best, isn't she? Thanks for the review :)

December 17, 2020

I love this app, so far so good. The setup is scheduled for Boxing Day so fingers crossed. Easy to use, is true that for settings or to use the app only support Chrome browser but for viewers works on every single browser, I love that you can easily customise for mobile from the same settings by only duplication from the desktop version. I also give a 5 start rating that you can create from scratch your own layout and that you can display your popup in any shapes and sizes you like. Great app <3

Peugeot saveurs Australia
Australia
About 20 hours using the app
September 10, 2019

Best app I've found for subscriber popups. Fully customizable whereas other apps force you to fit into their cookie cutter molds. Love Aiva!

ChicknLegs
United States
About 23 hours using the app
February 4, 2020

Used for a cart pop-up to cross sell related products. Works a treat. Lots of options and being able to have a mobile specific design is great.

The Road Rat
United Kingdom
About 1 year using the app