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Would 100% recommend Algolia to other enterprise level users - the tool has everything you need to make a success of your search strategy and a team with the expertise to help too. We've worked with Algolia for 1.5 years now and our search experience is definitely the best it's been, with a marked improvement from our previous partner.
Thank you for taking the time to share your feedback with us. We truly appreciate it!
Took the app off our store since we longer use it- it is still embedded in the backend causing search issues for our customers.
Thank you for your feedback. We're sorry to hear about the issues you're having. Our support team has reached out to you to see where we can help.
Installed app, authenticated to algolia, it asks me to select application to create credentials and 'get started'. Loading spinner just spins and never completes, so I can't even do the basic configuration.
Email Algolia support, get a response 30 minutes later saying because i am on a 'free' plan, I don't get any technical support.
So long story short, can't get the basic app configured, 0 support.
Thank you for sharing your feedback with us. We're sorry to hear about your recent experience. Our team has reached out to you via email to offer our assistance. When you have a moment, please reply so we can help resolve the issue and ensure you're fully set up.
Beware - You will need a full stack developer to install this app for you - no plug-and-play setup. Even for minor adjustments , there is no in-app dashboard to customize.
Thank you for your feedback. We're sorry to hear about the setup issues and appreciate your patience. Our support team has reached out to you to see where we can help.
We've also launched a new quick start video this week to simplify setup: https://academy.algolia.com/guides/96331898-0715-11ef-9b8d-02cd6c51e67b/tasks/38f8aa3e-063a-11ef-a872-06ed93d039b7.
Additionally, today's update includes a fix that might specifically aid with setting up on your theme. We’re committed to enhancing your experience with our app. Please contact our support team for further assistance. Thanks again.
Algolia has been a great investment in helping us aggregate search records across different WordPress and Shopify environments. Their support has been invaluable -- from presales to post-launch questions. The product itself works great and tying into the API to customize our results pages was very straightforward. We highly recommend Algolia.
Thank you for the feedback!
I've used Algolia for a few years now, originally with the full API integration, and now with the Shopify app and I've been really impressed with both.
Investment in the set-up and configuration is definitely worth the output - it's such a powerful tool. Algolia's re-ranking in our collection pages and search results improved our click throughs and conversion enough to quickly pay for the license.
I know this because of the ability to A/B test in the tool, coupled with visible and detailed analytics.
Would definitely recommend.
Appreciate your support!
We had and issue with our staging environment not being able to reindex. After speaking with our TAM and entering a ticket our issue was resolved in a day. I am very pleased with the continuing communication and the speed in which it was resolved.
Nous avons opté pour algolia, en pensant que le cout en vaudrait la peine. Quelle erreur, c'est un grouffre financier, qui en plus de bugger souvent, n'est pas du tout fonctionnel. SAV inexistant en plus, ou ils vous facturent toutes demande. Je ne parle pas des produits non suivi tel les cartes cadeaux qui n'apparaissent pas dans la recherche, de mes produits bunddles également disparu. Traduction du moteur de recherche également complètement HS. Bref fuyez loin de cette application, vous trouverez de bien meilleur option à plus de 10 fois moins..
Smooth integration and good support from Algolia team for setting up the right indexes that boost response time of search
Thanks for sharing your experience with us!
Very overpriced for our needs. Post-sales customer support is slow. The tool itself is pretty quick and slick (once setup, however you will need a professional developer to install it, certainly not a plug-and-play setup. Online documentation and knowledgbase is very technical. Support just send you links to the knowledgebase each time). We have been oversold a package for which we didn't come close to using the quota. Would only recommend for enterprise-level websites.
