Zopi: AI AliExpress Dropship
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Reviews (294)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants call this a game changer for AliExpress‑based dropshipping on Shopify. They say it simplifies product research, import, and auto‑fulfillment, saving hours and making order placement “pretty easy.” The browser extension and variant mapping are praised, along with strong product quality and reliable suppliers. Merchants consistently highlight fast, patient 24/7 live chat support that quickly resolves issues and offers growth advice, and many plan to keep using it long term.
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I haven't been using the app that long, but so far it's doing exactly as it should. I have no complaints.
Hi there,
This is Petey from Ali Orders - AliExpress Dropship Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Ali Orders users like you.
Along with Ali Orders, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Petey
Ali Orders - AliExpress Dropship Support Team
had to update my review as this app isn't fit for purpose caused me alot of issues tracking not linking correctly, orders not processing etc etc there is a long list was a new error nearly everytime costing time,money, i listed a total 8 different errors i had, the only positive i can say is the customer service is fast to response however they were unable to fix the issues, i've since switched to a rival and so glad i did.
I wanted to give a big shout-out to Leo! Thank you so much for helping me out today with the questions I was having. You really brightened my day! It was a lot of fun talking to you while trouble shooting the obstacle I had run into! The app itself is easy and intuitive to use. I really like their extension as it makes importing from Aliexpress super easy. Their variant mapping and product matching is something I havn't seen in other apps so for that and having awesome customer service, I highly recommend this app! Thank you again Leo!
Thank u so much, a life saver, i hope it does not start having issues like Oberlo, it disappointed me and i started looking around for a substitute and found this wonderful Ali Orders. it lifted my spirit, i found you at the right time, thank you so much for this wonderful Apps.
Hi there,
This is Johnson from Ali Orders - AliExpress Dropship Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Johnson
Ali Orders - AliExpress Dropship Support Team
User friendly platform, easy to use. Highly reco. Great function and useful to import products from aliexpress to shopify store.
Hi there,
Here's Raymond from Ali Orders - AliExpress Dropship Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Ali Orders users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Orders.
Also I highly recommend you to check our blog for latest news regarding not only Ali Orders, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Raymond
Ali Orders - AliExpress Dropship Support Team
DO NOT USE THIS APP IF YOU ALREADY HAVE OBERLO!
Changing over is terrible
The customer support have no idea what they are doing and the app is buggy
Hi there,
Firstly, we apologize for this inconvenience may have caused to your store.
I am Ken from FireApps Ali Orders support team, and I did check your concern carefully.
Since the issue related to SKU, and our app has no idea about SKU since it's related to Ali Express suppliers, so we highly recommend you to contact Ali Express supplier stocks with their own SKU if they don't have it.
This issue will happen again, if your product on Ali Express doesn't have any SKU, thus the solution is please help me to try to find another similar supplier, and override it with new supplier with SKU, then you can simply order your product.
Secondly, as I informed you earlier, Ali Pay is not supported with our app. We only accept the normal payment as filled in your bank card issued on Ali Express, and pay for it.
If you paid your order with Ali Pay, please help me to contact to Ali Express support team, to let them know this issue clearly, so they can help you to fix this.
In case you do not want to contact them, you will need to fill in tracking code manually to our app, so the Order status will be updated.
Next, in order to get more understanding more about our Ali Orders app, I suggest you to spend sometimes to check on our Help Center at https://help.fireapps.io/ali-orders. There are plenty of articles there which will help you to understand the flow of our app.
Besides, when you switch from another App (for e.g. Oberlo) to our Ali Orders Apps to use, we basically will sync all the information of your product from Shopify to our app. Note that we are not getting any information directly from another Apps to our app. Therefore, as long as those information contained on Shopify > we will sync them to our app.
I hope this might be helpful for you.
Please send us a ticket to our app chat box if you need some more help.
Regards,
Ken.
Henry was fantastic in Customer Support, answered all my questions and forwarded me information so I may be informed and may use all the features offered. Answered the chat within seconds, very personable and no question was left unanswered. Looking forward to using this app, I'm already liking the customer service being on top of answering all my questions. Give it a try!
Very simple operation can be added to the product smoothly, and the details page and pictures do not appear messy part, the batch modification function is very effective to improve efficiency, praise!
FYI
Asking the Bot about canceling and refunds. I got canned answer on how to cancel. But the Cancel feature is not usable until closer to the end of term.
I get "Cancel plan failed
Downgrade or cancel only at the end of the cycle: . Contact support for help."
My name is Daisy, Support Team Lead at Zopi. First of all, I want to sincerely apologize for the frustration and poor experience you've had.
After reviewing your case carefully, I completely understand your concerns — especially around the lack of live support, the confusion around cancellation, and the issues you experienced with product availability.
Regarding the out-of-stock issue:
I want to clarify that this was related to your shipping method settings on Shopify, not directly caused by Zopi. Our app synced product info as expected, but Shopify’s setup restricted shipping zones or rates, causing products to appear unavailable.
I absolutely agree that this should’ve been caught earlier, and I’m sorry our chatbot wasn’t able to provide clarity. Please note: the bot is designed to answer app-specific questions only and currently can’t diagnose Shopify-specific issues — but this is a gap we’re actively working on improving.
Regarding your subscription and refund:
You're right — your subscription was billed annually, and per our policy, annual plans can only be downgraded or canceled at the end of the billing cycle.
However, as an exception in your case because you haven't use any quota yet, I’ve gone ahead and approved a full refund of your payment, which is now being processed. The refund should reflect on your original payment method within the next 5–10 business days, depending on your bank.
We truly regret that your first impression of Zopi was not a positive one. Our goal is always to deliver value, save our users time, and support them — not cause additional stress. I’m genuinely sorry that we fell short here.
Of course, if you ever decide to give Zopi another try in the future, I’d be more than happy to personally assist you and ensure everything works smoothly.
Thank you again for your time — and once again, my sincere apologies for the inconvenience.
Warm regards,
Daisy
It isn't convenient to search one source at a time in order to then filter and sort by order number. If you could fix it to search both at the same time, that'd be the best. The inconvenience for me is having to search two sources and then cross-filtering the order or list count to determine trust worth sources and costs vs. value. Centralizing seemed like a game changer but I guess ill need to keep
looking
Update: the company reached out to take action on my feedback and implemented some changes to filters so you could look at both sources at the same time. Really impressed by the responsiveness
Dear Andrew,
We hope this message finds you well.
Thank you for taking the time to share your thoughts about our app. We sincerely apologize for any inconvenience you've encountered and appreciate your patience as we work to resolve this matter. Your feedback is valuable to us, and we are thrilled to hear that your experience has improved.
Please know that our team is committed to providing an exceptional service experience, and your satisfaction is our top priority. We are continually striving to enhance our app and services, and it is feedback like yours that helps us move in the right direction.
Should you have any further suggestions or need assistance in the future, please do not hesitate to reach out. We are here for you.
Thank you once again for your trust and support. We look forward to serving you better with each update.
Warm regards,
The Zopi Support Team
