AfterShip for TikTok Shop
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Reviews (331)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably connects Shopify with TikTok Shop and saves time by automating product, inventory, and order syncing. Many report smooth, “flawless” performance, even recovering missed orders after feed issues, and prefer it over the native TikTok integration or other providers. Onboarding is described as well‑supported by responsive humans, with a user‑friendly interface after a short learning curve. Frequently called a “game‑changer” and “must have.”
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Agents take too long to look into an issue. I have opened live chat 3 times since joining Afterhsip and had frustrating issues with syncing to TikTok shop. I often get sent the troubleshooting article but because the list is so long it doesn't help trying to find the error code on such a long article.
The team are patient and friendly it's just frustrating with the time taken to resolve an issue.
Thanks for your valuable feedback.
We understand that you are not satisfied with the resolution time taken to resolve your issue which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
For this, we are assigning dedicated support for your AfterShip Feed account. Please check your inbox, as you will be contacted via email shortly.
Trust us, we work very hard to make our app user-friendly and provide a great support experience.
Regards,
Team AfterShip.
I haven't seen so greedy developers as these. We have installed the tiktok shop app to manage products and orders directly via Shopify. As we have a whole team who is dealing with it, we have noticed that we need to give them access to the app but we need to pay for every single member who wants to join and have access to it. It's $12 per seat!!!!! This is ridiculous. Never seen this kind of stuff before and as soon as I installed the app, I removed it and knew that I would not use it again. As an addition, you don't have any information on the app page regarding the pricing. We agreed to pay $18 for an app but an additional 24 is not acceptable.
Thanks for sharing your valuable feedback. Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue will be dealt with with priority.
I would request you to please tell us how many members you would need to add to the organization, so we can find a workaround on this.
We will try our best to assist you on the same.
Do let us know if you need any other assistance while using the app. We are available 24/7 via the contact support option on your account.
Regards,
Team AfterShip
Disappointing start waiting 4 hours for the 95 products to pull through as advised by chat support - unfortunately to find that it still isn't working with no real guidance on whether it will or not - support feedback is the the products are under review (this is not the case) they have not been pulled through by the app - only 4 products made it onto the tiktok shop - not a great impression at all - i then joined a google meet with Kumar who quickly resolved this issues
Thank you for your feedback and recommendations. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience going further.
We are happy to know that your issue has been resolved now.
Trust us, we work very hard to make our app user-friendly and provide a great support experience.
Regards,
Team AfterShip.
Great in theory but poor performance and even poorer customer service. Products and orders fail to sync. Cancellations do not sync so items are shipped when the customer has received a refund. Every time we reach our to customer support, we go round in circles without any knowledge assistance. We end up having to research and fix the issues ourselves. Extremely overpriced, even more so for to poor system and service.
Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with our service, including product and order discrepancies and cancellations not syncing correctly. We understand the frustration this has caused. Our team is looking into all the issues you reported and provide you the better assistance to improve your experience.
Regarding customer support, we are committed to providing more effective and knowledgeable assistance. We appreciate your patience and understand that the experience you described is not acceptable.
Additionally, we are continuously evaluating our pricing structure to ensure it reflects the value we provide. Your feedback is crucial in helping us improve our service, and we want to make things right for you. If you have specific concerns requiring immediate attention, please reach out to us directly at support+feed@aftership.com, and we will do our best to assist you promptly.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service.
Regards,
Team AfterShip
App does not properly sync products or the update of the products. When an order comes in from Tiktok it doesn't provide the customer info in shopify. No name, address or email to fulfill the order. I updated photos and information of products in shopify but the update did not reflect in the Tiktok shop. Customer service was kind, but was unable to help. After an hour of waiting while they looked into the issue they stated they will see if the developer can help and will email me in a few days. Meanwhile my Tiktok shop is still active and disarrayed with the ability for customers to place orders for non existent and incorrect products. The issue is costing me sales and I'm also paying for the app that doesn't work.
Thank you for your Feedback.
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. They will help you to fix it and revert you over the same chat and by an email.
Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
when the order is synced from Tiktok shop to shopify, the customer name becomes some hard coded "Joe Customer". contacted the support and wasn't really helpful. I can definitely see improvements in their customer support.
Thank you for your Feedback.
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Team Automizely
I have nothing but trouble using this app. It appears it's not updated to TikTok Shop Seller Central. I had to delete it and find someone else.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. This is not the experience that we want to provide to our users.
I understand that it is time taking process to put the dimension in all the N numbers of the items, but in order to make this possible in an easy way, we can add the dimension in bulk.
You might not be able to do this as you are on the free plan, but we can give you access to update the dimension in bulk for the next 30 days as a token of apology. Hope you will accept this and we will implement this soon as we are working on the meta field of Shopify's product so that the users will not need to add the dimensions here and will capture the data from there automatically.
The developers and engineers are working on this and soon we will launch this.
Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team Automizely
Much better at managing TikTok listings than the native TikTok app. Support is available very quickly for any issues, which as a new user has come in handy. Jai was most helpful.
AfterShip is an ideal platform for any merchant selling on a Shopify > TikTok Shop pipeline. Highly recommend, they removed all the headaches we encountered with other platforms.
Jai and Starling were fantastic, supporting quick implementation and integration away from TTS App. Aftership's capabilities are far more advanced that TTS App, so excited to see what we can do next.
