BSS B2B Request a Quote (RFQ)

We had a video call and received very good attention from Jonás.
We liked the app.

We only recently started using this app, but the response time and service has been impeccable so far. I barely had time to go fetch a cup of coffee before Jolie made sure the problems I had sunk into the ground and disappeared.

The app itself is pretty straight forward and easy to get into. We have yet to launch, but I am not worried about solving any issues that may or may not arise in the future.

I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:

* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.

Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.

you cannot do anything with the free trial. thats a joke. looking for a replacement for app that we have but obviously this will not help us figure it out.

Awesome app for customers in the same business sharing carts together. Staff are diligent and attentive to any problems.

Thank you so much for your quick help. technical guy Nguyen Minh Dang and Jonas help me a lot understand the priority and gave me awesome service.

This app works really well and is easy to configure. Due to my theme, I needed a little extra help installing but I contacted the support team at BSS Commerce and they made the adjustments needed very quickly. We are using all 3 B2B apps provided by BSS on our website without issue and would recommend them to any store looking to add B2B functionality. The BSS Team are very knowledgeable and the support we have received is outstanding. Thanks especially to Emma and Hoa Xuan Duong who have gone above and beyond to get the set-up exactly as we required, even working the weekend when we had a rush query.

The application perfectly complies with the proposed solution, and the help service is fast and efficient. I recommend it 100%

Very easy to use, customer service - EMMA is also very patient, their team will try their best to solve the problem for us. highly recommended！！！

Great app which helped us to create product bundles very easily. Especially, the customer related tagging for pricing is a very good function for our purpose. In addition, the customer support of the developers of that app is insane: Especially, customer supporter Steph does it fast and competent! Thanks for that app!