Reviews (381)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a strong all‑round solution for subscription businesses, from simple “subscribe and save” to clubs and wholesale. It’s praised as easy to set up, reliable long term, and flexible for many niches. Key features include customer self‑service, bulk price updates, and subscription group management. Many highlight fast, knowledgeable support for onboarding, migrations, customizations, and theme integrations, especially for small to medium businesses.
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I installed Bold Subscription service and hit a wee snag right near the end. Thanks to Nir at Bold for getting it all to work in a very short time as we communicated via chat. I am very grateful and looking forward to putting the app to use for our customers! Thanks, Nir! Leigh :-)
Thank you leaving us a review. We are so pleased that Nir was there to help you along and in a short time resolve your issue. We are so grateful that you chose Bold!
The app is great, but is more difficult to customize and navigate that other apps I've tried. Brysen was great to work with in helping me with my issues, but he wasn't able to resolve all of my issues without getting another department involved. Still, we are pleased with this app so far!
Thank you for taking the time to write in with your feedback. We are so glad to hear you are happy with the app so far, and Bysen was able to get you to the help you need. Our mission is to see you succeed! Thanks for choosing Bold!
The team at BOLD has been tremediously helpful. We have installed the BOLD Subscription V2 solution and the team supported troubleshooting initial setup. Jericho & Gagandeep were attentive and knoweldgeable about the solution design. Collaboratively we resolved the intitial install challenge. Great Customer Service!
Thank you so much for your review. We are so happy that Jericho and Gagandeep was there to help you! We will always be there when you need us, thank you for choosing Bold!
Very pleased with the customer support - issues we experienced around creating customer accounts following guest checkouts and address sync problems were dealt with professionally and quickly by Dan from the Bold Commerce team. Now we can use the app as intended (within the limitations set by Shopify for subscription apps..)
Thanks so much for writing in with your feedback. We are sorry to hear about the difficulty you’ve experienced with your customer’s account management. Our team has reached out to you to provide some guidance with the issues you are facing. We would love to help! Please keep an eye out for communication from our team.
So far it's exactly what we needed here at the Doc of Detox. I'd give it 5 stars, but unfortunately it's missing a retroactive percentage discount. The good thing though, is that after getting great customer service from Kelsey, I felt comfortable that this is an issue that hopefully gets attention from the tech-people. I'm excited to grow WITH Bold!
Nirav was amazing today in helping me get Bold V2 working the way I needed it to be for my Shopify store. He went above and beyond and was patient with all of my questions. I have a much higher level of confidence that the app is going to support my needs and the growth of my company. Thank you so much for all of your assistance and amazing customer service!
Thank you for the kind review! We are so happy that Nirav was there to help you with what you needed. Thank you for choosing Bold, we look forward to seeing the growth of your company.
Support staff is extremely good - reply back in timely manner and answer all questions. BUT the app itself Bold Subscriptions for Shopify Checkout app has a lot of limitations from very limited email notification triggers, no tagging for Subscription order at the order level which was there in bold V1:-(,
no notification if a payment failed to us the vendor.
Thanks for taking the time to write in. Bold is actively developing and releasing new features all the time and feedback such as yours is extremely valuable to us! We will be sure to pass this information along to the team. We hope that you'll keep your eye out for future updates and new features coming soon. Thanks again!
I had a great experience with Simranjit Singh. He was amazingly helpful and patient with me as I am not technical and had to work with my developer on the phone while doing the chat. He answered all of our questions, fixed our problem and even went beyond that to help with another small issue. I was very happy with Simran. He is a great representative to your company.
Thank you so much for your review. We are so happy that Simran was there to help you ! We are always there to help when you need us!
Great app & great support! I used the app to set up subscriptions for my products and had no issues. The support team, especially Gagandeep, is really great and fast. She could help me in no time and customize the app to my special needs! I'm really thankful for Gagandeep and her team, for publishing this great app!
I can only recommend Bold Subscriptions to everyone who needs a subscription solution for there shop!
Thank you so much for the kind review. We are so happy that we were able to help you with what you needed! Thank you for choosing Bold!
***UPDATE 08/18/2021*** I have been the neediest customer ever. Gagandeep helped me out most recently and was awesome. Bold customer service has been top-notch! Thank you for helping your PITA customers!! :) ***ORIGINAL REVIEW*** I am on V1 of Bold Subscriptions. Once the full functionality of V1 is on V2, we will migrate over. Customer support is great! Aman has been beyond helpful and quick in helping me work through troubleshooting.
Thank you for the kind review! We are so happy that Aman was there to help you find a solution to your issue. Thank you for choosing Bold.
