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Amazing support. Had an issue and Taylor resolved it in a timely manner. I do see a difference with my traffic when using Negate.
Negate has been a time and money saver for us. As a small company, any attention diverted to blocking bots or nefarious competitors means attention taken away from creating business and revenue. Negate has taken this off our plates in a big way. It's made our Google ad spend tighter, our analytics cleaner and one less thing to worry about.
We found them because one day we had 400 views from Singapore, turns out lots of Shopify stores were experiencing the same thing. My other blocker didn't stop them. Other community forums said just let them read your site. I didn't want that. Signed up for a free trial with Negate and within five minutes, it was gone. We've been big fans ever since.
Highly recommend.
Stephanie & Jonathan
This app wastes money and time. Our site traffic and sales dropped precipitously while using this app, which means it blocks good bots and humans. The loss in sales far outweighs the potential savings associated with so-called clickjacking.
We're sorry that this was your perception. However a drop in sales would have been impossible given that your redirect option was turned off. This means that everyone (over your 5 day trial), including bots, still had full access to your website. With the redirect option turned off, Negate solely acts as protection for your marketing pixels by not allowing bots to trigger important events such as "view page" or "add to cart".
We'd also like to highlight that you can use the threshold slider under protection settings to control the level of protection provided by our machine learning model. This can be particularly useful if you're using the redirect option to combat card fraud or form spam. Our most recent machine learning model has a false positive rate of only 0.02% (derived from our confusion matrix results), ensuring minimal disruption to your site's legitimate traffic if you choose to have the redirect option on.
Regarding your comment about the "good bots," it's worth noting that Negate uses a stringent verification process, as outlined in each marketing platform's documentation, to identify genuine bots. If your website is receiving an unusually high number of visits from 'good bots', there may be more to the story as user agents can be easily modified.
Finally, we noticed you've left one-star reviews for several other apps. While it's important to share your experiences, we'd recommend reaching out to the support teams of these apps, including ours, before leaving negative feedback. Most developers, myself included, are more than willing to help you understand our products and resolve any issues you may be experiencing.
We believe in the value and quality of our product and its potential to significantly improve users' marketing efforts. We remain committed to upholding the highest standards in our offerings and providing excellent customer service to all our users.
Wishing you the best of luck moving forward,
-The Negate Team
Taylor is incredibly helpful and truly cares about helping sellers with bot issues. I did not fully understand exactly how the app worked at first, but Taylor took the time to explain everything and then some. The app has helped to make our Shopify Analytics data much more accurate and also protects against bots sent to your web site via Google/Facebook or other paid advertising. The app basically babysits your web site from bots and learns more and more over time. Very happy with the app!
I'm so grateful to have found Negate - Bot Protection!
We were inundated with fraudulent orders and abandoned carts. As a result our sales reporting and traffic counts were out of wack. The d - - - bots are just a nuisance all the way around. You know this already or you wouldn't be here reading this.
As soon as we added Negate - Bot Protection the lousy bots were directed away from our site. The interface is easy and intuitive, but if you're like me and don't feel too savvy with technical things, the customer support for this app is unsurpassed. They really care! They are eager to help you make the app work for your site.
Negate - Bot Protection has earned my most sincere recommendation.
After two months of trying to figure how to stop the surge of bots driving our Shopify Analytics off the charts, and our CRO below 1%, I came across Negate. Klaviyo or Shopify were of no help to protecting us and blew us off. Negate made it possible for us to eliminate the bad bots affecting our analytics and ads.
I can't say enough about Negate and the help Taylor provided us. He is easy to talk to and he cares because this is exactly what happened to him as a merchant.
Taylor took the time to educate me just how things happen and what is necessary to prevent it. Within a day we were back up running things as normal while knowing are ads are also protected.
Thank you, Taylor!
What a great App! We shopped around and researched Bot Protection for a while. We decided to add Negate as the reviews were great and they offered a 7 day trial so we could see what all the fuss was about. Within a day we noticed a massive difference. Customer service is exceptional! Patient and knowledgeable. These guys really know their stuff and in our opinion are giving their competitors a run for their money. The analytics are easy to read and you can see quite clearly every detail of what the app is doing and how well it is performing. Set up took about 5 seconds! Thanks Negate team for looking after us and for an easy app to use :)
I highly recommend Negate Bot Protection for any Shopify store. The company is very responsive. I reached out to the app developer with questions and they were extremely helpful and informative about the product and how it works. They also provided new updates to further protect our store from bots along with step-by-step instructions. I've been very impressed with their product since installing, and their customer service is top-of-the-line.
Great app and customer services is amazing! You can just text or call them, unheard of today! highly appreciate their help and knowledge. Thank you so much
Title: Life-saver for our small Dutch family shop
Review:
We’re a tiny family webshop that only sells in the Netherlands & Belgium. A few days ago we suddenly got hit hard by a targeted bot attack (dozens of bots every few minutes from Russia, Brazil, USA, Ukraine, etc.) plus spam and threatening messages on other platforms. It was extremely stressful.
Within minutes after contacting support, Kai and the senior dev team jumped in. They first helped me get the attack under control and then personally added custom backend logic to block ALL traffic outside NL/BE – something that isn’t even a standard feature. The difference was immediate and total peace of mind.
Kai’s support was fast, friendly, patient and genuinely caring. He took the time to explain everything and made sure we felt safe again.
Negate didn’t just protect our store; they protected our little family business when we needed it most. If you run a small Shopify store and ever get targeted, these are the people you want on your side.
100 % recommended. Thank you Kai & team – you’re absolute heroes!
