Reviews (119)

Overall rating
4.1
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants use this app to let customers build custom boxes and bundles for gifts, hampers, pick‑and‑mix, and kits. They report higher average order value and praise its flexible multi‑step rules, large catalogs, accurate inventory, and form fields for messages and dates. Design is clean and easily on‑brand, setup is quick, and support is frequently described as fast, proactive, and willing to implement custom tweaks.

April 6, 2022

What an elegant app! Easy to use, fast to set up, and the results are spectacular! I am beyond thrilled!

LaLa Horse LTD
United States
5 days using the app
Staytuned replied April 11, 2022

Thank you so much! I dare say your concise, eloquent review is even more elegant than our app. :)

September 15, 2022

If you are looking to sell sets of items and have them appear as one product this is the solution for you. I have tried other apps and the ones that offered a similar service were extremely clunky to use compared to this app. I switch up products all the time so ease of use is very important. The customizability is great, but I wanted some custom changes and reached out to support. I reached Hamza and although we operated in different time zones he was responsive when necessary and made sure I was happy with the results. The excellent support and capability of this app is well worth the price tag.

mac.a.boo
United States
6 days using the app
Staytuned replied September 19, 2022

Hi Mac-a-Boo! Thanks for taking the time to leave a review, especially one with so much detail on why our app has been a good fir for you.

It's been our pleasure working with you on this. We can't wait for the rest of the world to see your builders when you launch!

October 7, 2022

I downloaded this app a few months ago and loved the look and feel of it, but couldn't figure out how to get it to work right for my store. So, I deleted it and tried 5 more apps (probably all of the custom box builder apps available on shopify). I was not happy with any of those, and downloaded this app again. I decided to reach out to customer service to help me. I was so shocked with the help I received. Hamza fixed my tech issues almost immediately, and he was super responsive to any of my questions. I give an A+ for communication and support! Add that to the fact that the builder is of great quality, I am very excited to use this in my store for years to come.

Let It Be Baby
United States
3 months using the app
Staytuned replied October 13, 2022

Hi there!
Thanks for your review. You hit on something we are really excited to improve, the onboarding experience. Our app can do so much (as you know), and we should do a better job of teaching folks how to use it.

We are so happy you stuck with us, and reached out to our stellar support team to help you. Just like your products, we aim to be practical.

Thanks for putting your builder on your homepage.

Shoot us a note whenever you need more help! 👶

December 8, 2020

Normally I write reviews after gathering some experience with an app, which can take a while. But this time I make an exception, and give you 5 stars straight away. After we decided to offer gift boxes to our customers, I expected the worse. I was sure that finding a proper app, get it running, and customize it they way we want will cause pain and frustration, as happened so often in the past.
But not here: After all, it took 3 minutes to get my first box up and running. The step-by-step builder is so amazingly simple, I love it. Also the way to create a product for the box is fantastic as it doesn´t interfere with other discounts that you might want to offer your customers. Really good job, thanks a lot! I already have tons of ideas what else we can do with this app, and I have not even seen everything...

Ginza Berlin
Germany
15 minutes using the app
Staytuned replied December 8, 2020

Thank you so much for the review! We have plenty more to come and would love to hear those ideas you have, too. Be sure to drop us an email when you can.

Edited February 21, 2023

Brilliant app and great customer service from Hamza! At first I thought this app wouldn't work for my business but there are so many options. Love it ;-)

Add-on: after months of purchasing this app, I asked Rafael Arlo if he could help me with a problem I couldn't fix myself and he did so fast! I love the customer service of this app!

Prezzienl
Netherlands
4 months using the app
Staytuned replied October 31, 2022

Thank you for reviewing our app! We are so proud to be a part of your launch. Let us know if you need anything as you prepare to go live!

Edited June 8, 2022

This is such a powerful application! There are lots of possibilities in it. I wanted something special with thes, I was looking for something to guide people by creating their own starterkit without getting options from products which doesn't communicate with each other. So for example: If someone choose 1, by next step they can only choose 1.1, 1.2, 1.3 and if they have chosen for 2 at first step they will only see 2.1 and 2.2. This was a very complex thing for me so I asked for some help from their team. Hannes described a complete plan for me how te set this up. I only needed some help with the last steps to let it show up and work. I had a call with Lauralynn and she helped me very kind and well! There really is a wonderful team behind this application. Highly recommend this one, thanks to all!

HandyLight.nl
Netherlands
About 1 month using the app
Staytuned replied March 10, 2022

Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be reaching out personally via email to make sure we turn this experience around for you. - Hannes Bez, Customer Lead

Edited October 8, 2025

Euclid Farms
Canada
Over 4 years using the app
Staytuned replied April 4, 2024

Hi Hilary, I'm so sorry about the poor experience you've had with us. It's true that the technical issue isn't actually being caused by BundleBuilder, but we definitely could (and should) have handled this better. I'll be reaching out to you directly to see if there's anything I can do to help clear this up for you and hopefully restore your trust.

Hannes Bez | Director of Customer Experience

December 29, 2023

Cumberland Valley Coffee
United States
9 days using the app
Staytuned replied January 3, 2024

Hi there Cumberland Valley Coffee and Team!

Thank you for choosing BundleBuilder (formerly known as BoxBuilder)! We appreciate your business and look forward to working with your store for a long time.

Please let us know if there's anything we can do to help!

Edited March 16, 2025

DIAMOND MODE
Germany
20 days using the app
Staytuned replied March 14, 2025

We're sorry to hear that you had a frustrating experience with our app. We understand how important it is for everything to work as expected, and we're sorry that this wasn't the experience you expected.

After looking into your situation, it appears that customizations in your theme affected the app's functionality. While we strive to support as many setups as possible, heavily customized themes can sometimes cause unexpected issues. That said, we never want a merchant to feel stuck. We offered app credits as a resolution and upon further discussion, processed a full refund for you.

We appreciate your feedback and will continue working to improve our app and support experience. If there's anything else we can do for you, please don't hesitate to reach out.

- Bundle Builder Management Team