Reviews (119)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants use this app to let customers build custom boxes and bundles for gifts, hampers, pick‑and‑mix, and kits. They report higher average order value and praise its flexible multi‑step rules, large catalogs, accurate inventory, and form fields for messages and dates. Design is clean and easily on‑brand, setup is quick, and support is frequently described as fast, proactive, and willing to implement custom tweaks.
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I have a gift box builder in place where customers step by step combine their own boxes with balloons, candy, stuffed animals. Easy for the customer and easy for me to see what I should put in the box on the order. Not a 5 star because of how complicated it is to set up. I understand there are many things that need to be set to make it work but it feels like it could have been done easier, maybe a more drag and drop situation or something. I am a very visual learner so I struggled a bit with the setup. Maybe some video tutorial provided in the setup could be helpful. That said the support is really quick to answer so when I need help I get it fast. I am over all very happy :)
Hi there Ballongbud.se and team!
Thank you for your fantastic review! It’s great to hear how the app helps streamline your gift box builder and makes personalization easy for both you and your customers. We’re thrilled it’s saving you time and enhancing your business.
If you ever need tips or assistance to optimize your setup further, we’re here to help!
Wir waren eine Weile zufrieden mit der App. Aber leider häufen sich in der letzten Zeit die Bugs und es ist sehr mühsam die die Ordnung der Produkte im Builder zu gestalten und zu übewachen. Die App hat plötzlich Produkte wieder rausgestrichen, welche wir mühselig wieder integrieren mussten. Wir wechseln die App.
Thank you for your honest review. I'm concerned about the issue you reported of products suddenly being removed. We have not experienced this before; we also checked our logs and confirmed that nobody removed these manually. I will reach out to you directly to see if we can get to the bottom of this and hopefully turn this experience around for you.
- Hannes Bez | Director of Customer Experience - BundleBuilder
Do not install this app at the moment!
The developers pushed an unannounced update on July 10th and customers can't order bundle products anymore. We lost 1200 CAD in sales so far.
Looks like we'll have to look for a need app despite having customized the layout to our needs.
Hi Francis!
I'm really sorry about the issues you're experiencing with BoxBuilder!
This morning, our development team deployed a necessary update to improve the stability and functionality of our app for a better user experience for you and your customers. Unfortunately, despite careful testing prior to rollout, this update caused some unexpected errors.
Our team has now implemented a fix for those issues and restored BoxBuilder to full functionality.
To restore full app functionality:
Please open BoxBuilder admin. You will be redirected to an update page. Follow the instructions on that page. That should get you back up and running again.
Thank you for your patience and understanding. We truly value your business and are committed to providing you with the best possible app experience. We'll keep you in the loop if anything changes and we'll also reach out to you on a separate email.
Respectfully yours,
Sharky
Team Supervisor - BoxBuilder
great!
Hi Arlotta Food Studio LLC!
We're thrilled to hear that you like our app! Thank you so much for taking the time to leave kind feedback for our app.
Please let us know if you need any help! You know where to reach us.
Starting out with it, and it's working great. Hoping it meets all expectations.
Hey there Ariael Creatives and Team!
Thank you for taking the time to leave a review for our app! We'd love to hear your feedback on how we can improve our service. Please let us know how we can make your experience even better.
We look forward to hearing from you again soon. Thanks for choosing BundleBuilder!
Great app. Fantastic support. 5 stars.
Thank you so much! We always love talking to you. Happy to help!
I prefer the last version but it's still be useful for our store.
Thank you so much! It's been a pleasure to work with you.
Excellent support, bon suivi, rapide et très professionel.
Un gros merci
Hey there Sexy Surprise and team!
You just made our day with this amazing review! We're thrilled to hear that our support team was able to help you out. If you need anything else, in the future, you know where to reach us!
Thank you for choosing Bundle Builder!
Great app and great customer service that pays a lot of attention to customer satisfaction. Thank you :)
Thank you for your review! Our team's No.1 priority and focus is your satisfaction, and we are glad to be able to help!
Please let us know if you need help with anything else.
Simply incredible! I looked for several apps that did just that and only this one perfectly fulfilled the purpose. Wonderful support!
