Reviews (119)

Overall rating
4.1
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants use this app to let customers build custom boxes and bundles for gifts, hampers, pick‑and‑mix, and kits. They report higher average order value and praise its flexible multi‑step rules, large catalogs, accurate inventory, and form fields for messages and dates. Design is clean and easily on‑brand, setup is quick, and support is frequently described as fast, proactive, and willing to implement custom tweaks.

Edited March 26, 2021

I have been waiting for an app like this to help me with custom bundling on my store. I have a lot of products and this app works very well with large catalogs. I’ve tried multiple apps and this one is by far the best one that I have come across! Support is also great. My only feature request right now is to add functionality to sort products alphabetically vs. manually. Thank you for creating this wonderful app!

Cpise
United States
19 days using the app
December 24, 2021

I tested 3 'build your box 'type apps and this is by far the best. I was able to set up the box very fast and easily, it has many more options than other apps and it allows you to use multiple SKU bundle without having to change anything in your theme. Also their support team was very prompt and helpful when i needed help. The only minus i can see so far is that the app doesn't have a report section, that would make a nice addition.

Papamigdal
Romania
6 days using the app
Staytuned replied February 14, 2022

Thanks so much for your detailed review! It's encouraging to hear that you found so much value in Box Builder's versatility since we're very proud of this aspect of the app.

We would love to hear more about the kind of information you'd like to see in a Box Builder report section. If you'd like to chat about it, please reach out to Support and ask for Hannes, our Customer Lead.

March 19, 2022

I installed the app for 7 days free trial. During this time Jalal gave us an immediate response to all our requests including adjustments to RTL. Excellent service and it is not obvious that Jalal will make adjustments and invest a lot of time without any commitment on our part to pay for the service. We are very pleased with the result and are confident that this app will generate a significant increase in sales for us. Thanks Jalal

Spark
Israel
7 days using the app
Staytuned replied March 29, 2022

We love our app, and are so happy you do too! We also love our team and take a lot of pride in our merchant support. Thanks for highlighting our service (and how Jalal replied super quickly), it really means the world to us 😊

Edited April 15, 2022

Perfect app for gift bundles! I tried so many apps (about 15 apps) but none of them met my expectations 100%. Best part is customer service, Hamza went back and forth and helped me with my design and technical requirements, he's been very patient til the end and took all my requests and suggestions into consideration. Very professional, keep up the good work! Thank you Hamza. Highly recommended solution for any store offering gift bundles :)

Burst of Arabia
United Arab Emirates
6 days using the app
Staytuned replied May 3, 2022

Wow, 15 apps! We are so glad you found us (and we found you). Our team, especially Hamza, are laser-focused on resolving your issue as quickly, and thoroughly, as possible. We really appreciate this review, and the hat-tip to Hamza... we also think he is great!

February 28, 2021

I use this app to create small bundles of 4,9, & 18 options, so far it works great and Andrew's support is very helpful when small issues come up. Speed hasn't been an issue, the speed is slower when creating the first variant but once its been created and other people order that same variant, its much quicker. I'm guessing that is due to Shopify's backend itself and not this specific app so I don't have any problems with it. I switched from a more well known bundle builder app and like this one better!

MidnighTreats
United States
2 months using the app
October 22, 2021

This app is super useful. I had been talking to designers and developers to develop a DIY custom bundle experience, but that was too expensive and inflexible. I found Box Builder and it is solving all my needs to create a flexible way to allow my customers to make their own kits. We are using this to manage our special holiday kits as well as evergreen product kits. We have just a few SKUs, so this helps us make our offering more robust. The app has so many options for customizations and is easy to use!

LoveSeen
United States
9 days using the app
December 2, 2020

If you are looking for an app to offer customizable gifts this is THE ONLY one that matters! It is very customizable, it offers you a lot of possibilities ... it is simply incredible what marketing possibilities you have with its help! Andrew is one of the most dedicated people I've met since I've been working with the Shopify platform, he answers questions very quickly and has no problem explaining how many times it takes to understand ... I RECOMMEND and thank you Andrew, looking fw for the next futures!

Cosmetics Tenerife
Spain
4 days using the app
Staytuned replied December 8, 2020

Thank you so much, a very kind review!

Edited December 1, 2021

Editing my previous message. Lauralynn went above and beyond to help me find solutions to the issues I was dealing with on the app. There are some glitches with the app but having someone from customer service get on a video call with me and talk through my problems and actively make notes about fixes for the app in the future is super impressive and very much appreciated. At the end of the day, the app accomplishes almost everything I need it to and it looks like more features will be rolling out to make it even better soon!

Alma Coffee
United States
30 days using the app
Staytuned replied November 30, 2021

Hi there! So sorry for dropping the ball on our emails to support you. We were just switching over to a new email management program, and yours got caught in the middle of the transition! Totally our mistake. I've emailed you and scheduled a google meet so we can work through any issues you've had. We are so unbelievably sorry and will work hard to make this up to you!

Edited December 7, 2021

As a much needed update:
Support reached out to me and informed me why my emails went unanswered. Lauralynn offered to set up a video chat where I was allowed to address any concerns and/or goals I wanted to achieve with the app and she was super transparent and 100% helpful! Her team was even able to go behind the scenes to complete a custom enhancement I really wanted to add. —————————
Initial Review:
App is good but needed some help with the layout and structure -- customer service is unresponsive, even after multiple follow-ups :/

POLLOX
United States
About 1 month using the app
March 8, 2022

I am so impressed with this app! This is the only app I found that: 1) has a seamless, easy to use interface, 2) looks professional and pulls theme formatting automatically, 3) allows customers to view detailed product pages and multiple photos from within the app, 4) Makes the step selection super clear, 5) Offers outstanding customer support. I reached out to have a font and a word changed in my pop and Jalal sorted it for me the same day! Thank you so much for making this process so easy for people like me who are new to ecommerce!

Prim Improper
New Zealand
4 days using the app
Staytuned replied March 10, 2022

Wow, thank you! One of our main values is to make merchants' lives easier, so hearing you say this really just made our day!