Kitenzo ‑ Bundle Builder
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (264)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app boosts revenue and average order value, especially by turning slow‑moving or accessory items into attractive bundles. They use it for “build your own” gift boxes, decor sets, and multi‑flavor packs with step‑by‑step rules and quantity limits. Features like dedicated bundle pages, single- and multi-SKU support, and split SKUs on invoices are praised. Support is described as fast, patient, and highly helpful over years of use.
Refine
-
By rating
Bundle Builder by Agile (BBA) is the third bundle builder I tried. I started with some of the top-rated Apps, but they didn't have the capability of BBA. Mainly I wanted the Bundles to be their own products so I could build custom collections using bundles. I also wanted the capability to build a fixed bundle or let the customer build their own bundle on the fly or a mix of both. Those capabilities separate the men from the boys in the category of bundle apps. BBA has all those capabilities.
However, my experience with BBA was not without problems. I had some issue with confusing verbiage showing up in the bundle. I was not happy with that so I contacted their support. Now, this is where this company really separates themselves from the pack. Their support is the best support I have ever received on any software product and I was still in the trial phase. They wrote some special code that corrected the issue. This is jaw-dropping support.
The BBA also has some programming capability, which is beyond my skill set, but the point is BBA can be customized. In summary, if you are looking for a powerful bundle app with great support start here, you won't be disappointed.
Doesn't work the app won't let you save bundles which are the essence of the app, also support stopped answering after realized they had no idea what to do.
Thank you for your feedback. Sadly we have been unable to trace any previous communications from you, however I have just reached out to you directly as we are very keen to help you resolve the issue you flagged. We’re hoping to hear back from you so we can get the app set up correctly on your store.
Updated. The company worked hard to resolve the issues, but it still took a good amount of time and caused some major losses. I appreciated their responsiveness, Our website has been down for 3 days, as our entire system is built off of bundle builder. They pushed a major update without notifying anyone, and now the app hits an error message and can no longer be installed. Communication has been terrible and there have been no updates.
Thank you for taking the time to leave us a review, and we're really sorry to hear that you've experienced some issues with the new app update. A member of our team is in contact, and has sent over an access request this morning, so our developers can look into this as a priority - you should find this request in your inbox, and we look forward to getting this sorted for you!
PROS:
It's the best looking bundle builder app in the store out of the box, and creates a bundle 'product' that you can link to in Collections.
CONS:
Really glitchy inventory management for Single SKU bundles. Inventory updates or purchases made by customers take FOREVER to translate to bundle availability (literally 15 minutes or even more, which is unacceptable for limited qty products). This could have caused me to sell way more than what I have in inventory during a surge in customer demand.
Support seems polite and seem to be trying their best (I think), but truth be told responses are not very helpful. For example: I mentioned that I was having issues with inventory deducting below 0, and I was told to read the FAQ. But the FAQ says that “The app will ensure the number of available bundles is in line with the number of products available, so the bundle can only be purchased if there are enough products in stock." So it was of zero help. And seriously - telling me to read the FAQ when it doesn't contain anything useful for my specific problem (and when I'd already read it thoroughly trying to solve the problem on my own) is borderline offensive.
Summary:
I really, really wanted to like this app but couldn't get past the very mediocre support and inventory management glitches.
Thanks for your honest feedback, and for being so responsive in working with the team here to help alleviate the issues you experienced. The development team are currently implementing upgrades to the app where, in certain stores, inventory updates are not as quick as they should be. We are always looking at ways to improve our app, so thanks again for your review, feedback is what shapes our apps development.
If you'd like to try Bundle Builder again in the future, please reach out, and we'd be happy to talk you through the improvements we have made.
The app has often problems with bugs. We do not receive this ap, as due to outages can cause big financial demage.
We experienced an issue with our 3rd party server yesterday which caused the app to go down temporarily. While this was a very rare occurrence that we had little control over from our end, we're extremely sorry for the inconvenience this has caused you.
DO NOT USE THIS APP if you care about good user experience and good customer support! It is the biggest sales weekend of the year and this app keeps telling customers our items are sold out when we literally have hundreds in stock. Ads running, emails going and half the people are encountering errors. Have not heard back from their support and losing sales by the minute. Very upset. When it works its great but when it doesn't, you are outta luck. Very buggy. Take heed.
Hey, we've replied to your emails, but haven't had a reply back?
Just to clarify, we set the bundles to show as out of stock when Bundle Builder has not been installed on your store correctly. It prevents you selling bundles for the wrong price, stock levels, etc. There will be a notification in your app telling you what needs to be done, and you would have also received an email letting you know there is a problem.
I can 100% see the frustration, but we built this in to ensure the smooth running of your store. If you need help installing, just let us know, happy to help :)
One of the main reasons we chose this app does not actually work. The app claims to export individual SKU data for each product in a bundle to 3rd party fulfilment apps but can't actually deliver. The app just sends the names of the included products in the "Notes" section of the order which is useless as our fulfilment software (Shipstation) does not recognize individual products like this.
We thought (based on the app description) that bundled products would be exported as if a customer had simply purchased each individual product separately on our Shopify page. This is not the case and now we're being forced to manually import each and every bundle order made into Shipstation.
Fix this issue please!
Our apologies for the misunderstanding, but rest assured our app does indeed support Multiple SKU bundles. As agreed, our team have just completed the installation on your store so you should be all set up. If you have any further questions we’d be more than happy to assist you!
Works mostly well and the support is very good. We use it to make prdouct bundles (present baskets) and the user experience is very good. Also the support even helped Friday evening, so we can run our promotion on the weekend!
Thank you for the feedback - it was a pleasure to help you and I hope your bundle promotion has gone well! Anything else needed just give our support a shout.
Complicated application to install when you have a personalized theme even if it is version 2.0. Their customer service is too slow, for 5 days I have been trying to correctly install their application which does not display the bindle in my store - I will have to delete it but a big waste of time this holiday season.
We're sorry to hear about the frustration you've experienced and understand how important it is to receive timely assistance - especially during the holiday planning season. Your input is valuable to us, and we take all user reviews seriously.
Firstly, we want to assure you that we are committed to providing timely support, and we'd like to note that our team responded to your email within 24 hours, as indicated by the auto email sent to you.
In regards to your recent issue, we would like to investigate the matter thoroughly to ensure a resolution. However, it has come to our attention that you have removed our access, hindering our ability to complete a comprehensive investigation.
We kindly request your assistance in updating your access to the app. This will enable our team to delve into the issue further and resolve any outstanding concerns.
Very happy with this app, exactly what we were looking for, i would love to have a starting template/s when using the template creator for quicker setup, but for now we accomplished what we were looking for. Exceptional customer service i have to add! Shoutout to Natalie who was very patience and guide me with all my doubts :)
Thank you so much, Caprichos de Goya, for your wonderful review! We're thrilled to hear that Bundle Builder has been exactly what you were looking for.
We understand the need for pre-built templates to make the setup process quicker and easier, so we're excited to let you know that this is something we're currently working on! We appreciate your patience and understanding in the meantime.
Our team is dedicated to providing exceptional customer service, and we're glad that Natalie was able to guide you patiently and address any issues. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
