Kitenzo ‑ Bundle Builder

Kitenzo ‑ Bundle Builder

Reviews (264)

Overall rating
4.3
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app boosts revenue and average order value, especially by turning slow‑moving or accessory items into attractive bundles. They use it for “build your own” gift boxes, decor sets, and multi‑flavor packs with step‑by‑step rules and quantity limits. Features like dedicated bundle pages, single- and multi-SKU support, and split SKUs on invoices are praised. Support is described as fast, patient, and highly helpful over years of use.

November 4, 2020

terrible app, worst communication ever, I would not recommend them. They almost every respond to inquires and it's incredibly frustrating

Bôhten Eyewear
Canada
About 1 month using the app
Kitenzo replied November 4, 2020

Looks like the latest email thread might have run into problems. There was a chat attached so I suspect it might have been flagged as spam?

As all messages with the team were working well previously, i've started a new thread, so if you can reply to that, we can get back on track :)

January 27, 2021

Great app and very good support ! The most of our sells are done with bundles. There's a lot of options and we can customize the bundles.

PéPé José
France
Over 1 year using the app
Kitenzo replied January 27, 2021

Thank you for the review! Great to see you are having success with Bundle Builder. If you need any further support please feel reach to reach out.

Edited March 26, 2022

Great app! Helped me grow my basket size significantly. I highly recommend this tool. It has been working very well since the last few months

BetterThanFlowers
Hong Kong SAR
7 months using the app
Kitenzo replied September 29, 2021

Thanks so much for taking the time to leave us a review! I am sorry you were affected by downtime - it's very unusual, and definitely not a regular occurrence! However, I'm very happy to say that we've recently made some changes to the back end of the app, which should mean that downtime is a thing of the past. If you need anything else at all, just get in touch, and we'll be happy to help!

May 31, 2023

App is glitchy. Customer service takes forever to respond. I'm trying to run a business and expect more responsiveness for what I'm paying.

Page Anchor
United States
3 months using the app
Kitenzo replied June 1, 2023

Hey Page Anchor team, we're sorry to hear you're having issues with Bundle Builder and have been disappointed with our delay in response - it looks like your emails came through to us outside of our office hours last night. We've noticed that our app has been uninstalled from your store, so we're unable to properly investigate the cause of your issue. However, we'd be more than happy to resolve this for you should you wish to reinstall, so please feel free to get in touch again.

Thanks for your patience - we hope to have the opportunity to improve your experience with Bundle Builder in the future!

June 9, 2020

I used the app to made a "create your own box" functionality. It is very efficient and flexible for the job and the support team is very helpful.

munchbox
United Arab Emirates
About 1 year using the app
Kitenzo replied June 9, 2020

We try to make our app as flexible as possible to suit all kinds of stores and products, so it's wonderful to hear that Bundle Builder has allowed you to sell your delicious looking products as a customisable box. Our support team will be very happy with your feedback, thank you!

April 26, 2020

Hello, I am using the custom template to show the product bundles, I would like to know how to add the option to increase quantity for each product

Maraná Chocolates
Peru
5 days using the app
Kitenzo replied April 27, 2020

Thank you for reaching out. Our support team will be in touch shortly to help you with your query. Please note that you can email us at support@agile.haus if you have any further questions. Our team will be more than happy to assist you!

December 17, 2018

This app has created a massive amount of sales over the holidays by letting us created different discounted "grab bags". Would definitely recommend!

T-H Marine Supplies
United States
3 months using the app
October 13, 2020

I reached out for help with a bit of coding. The response was so fast and accurate - so pleasantly surprised seeing I am on the free trial!! Thank you!

The Grateful Tea Co.
United States
4 days using the app
Kitenzo replied October 13, 2020

Thanks so much for your 5 star review! I'll pass on your comments to the team. Glad we could help you get setup quickly, anything else you need, let us know, we're here and happy to help!

October 9, 2021

Great app with great customer service. The pricing is slightly high but it is worth it if you are looking for an easy and clean-looking bundle solution.

Merci Collective
United States
26 days using the app
Kitenzo replied October 12, 2021

Thank you so much for leaving a lovely review! We're so glad to hear that you're enjoying using Bundle Builder, and you've found it easy to set up your bundle solutions! If you need any other support at all, just let us know - we're always here to help!

May 5, 2021

I used this app to sell bundles across collections and it was excellent! The support team is also 5* and gets back to you very quickly if you need their help.

Stand4 Socks
United Kingdom
9 days using the app
Kitenzo replied May 5, 2021

Thank you for leaving such a wonderful review! We love that for every pair of socks you sell, a pair is donated to someone experiencing homelessness - it's such an honour knowing that by increasing your average order value with Bundle Builder, our app is helping you make a positive impact on those in need!

Feel free to reach out if you need any further assistance - thank you for choosing us to be part of something so special, and keep up the incredible work!