Reviews (41)
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This app is exactly what our store was looking for to reduce the amount of time spent responding to emails about cancelling or changing an order, and give our customers a simple option to cancel an order within a certain time limit after being placed. The initial setup was a breeze, and Axel was extremely helpful (and quick!) with answering questions we had prior to installation, and customization after installing. There was a slight glitch with the order cancellation link not showing up on our customer account page, but that was because of our theme, not the app itself, and Axel had it fixed within minutes of emailing him about it. 100% perfect!
I have used this app for a few years and it is perfect. I did try a few similar cancel apps, but they didnt have the features, and we buggy. This one is flawless and just works. The only thing better than the app is the support from Axel, always really helpful and goes above and beyond to help. if you want the flexibility for customers to manage and cancel their own orders without contacting you, this app is the best in the app store. 5 Stars.
Great app that just works! Their support team was super helpful and quick as well. Highly recommend.
This app is perfect, does exactly what it says it will. Very easy to setup with the instructions provided. Fantastic support. Thank you!
Axel is the man! He's very knowledgeable, helpful, and quick to respond. Additionally, this app is amazing too, with lots of functions and customization.
We love this app. We requested a new feature and Axel was able to get it pushed out for us fairly quickly. He was so easy to work!
Extremely easy to use from an internal standpoint, and the developer is quick to answer all questions and is open to suggestions. Also, it's extremely easy to use and navigate from the customer's perspective allowing for a seamless purchasing experience. Highly recommend!
Quick and easy to install and customize. And it works exactly as advertised! I sent along some questions and a basic feature request on a Friday afternoon and the feature was built and questions were answered before I got in on Monday. Highly recommend the app and the team behind it.
The developer has been super helpful in helping us get this running the way we wanted to for our particular store. The functionality is superb and helped us accomplish everything we needed. I highly recommend it!
This is a very well made app, with sound business logic. It has been simply a plug in and work out the box solution for us. We are getting approx. 10-20 less support tickets per day due to having this, customers now fix their own problems. There are not many similar apps, we tried all of them and this was our preferred choice.
Thanks for the compliment Case Warehouse! Really happy to hear that the app has helped save your store’s customer support time.