Reviews (41)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 26, 2021

I installed this app because I loved being able to offer an easy option for customers that need to cancel/edit their order. They can make their requests without tying me up on a phone call. After installation I ran into an issue that had nothing to do with the app. Axel offered to look at my cart to see if he could figure it out. He was absolutely amazing because he found my problem. This is customer service at a whole better level. Axel also made sure Cancellable was installed correctly for me and he was very quick too. Amazing support, staff and app.

Merry Manor
United States
22 days using the app
February 27, 2022

This is an excellent order cancel/edit/reorder app. Had some trouble installing due to leftover code from a prior app. But Axel weeded out the old code and helped me on a Sunday to get everything set up. Thanks for the great support and for a very useful app. The cancel/edit/reorder is a feature that has high value for a successful store. Highly recommended!

ExcellentSupply.com
United States
About 18 hours using the app
August 12, 2022

We used this app to allow customers to edit/cancel orders after purchase. This helped cut down our customer support time; also improve customers' experience tremendously. This app also allows customers to edit/cancel orders from their account page. Axel from the development team has been super responsive and helpful. Even helping us to fix some customized issues when the app clashes with our theme. Definitely recommend this app to whoever needs this function. Great customer experience.

Jolicare
Malaysia
1 day using the app
March 12, 2021

Excellent app that does exactly what I want it to! It's already saved me a handful of emails that I had to answer :) Axel is also super helpful and responsive. He went out of his way to help me, which I really appreciate. 10/10!

Simple & Dainty
United States
16 days using the app
April 4, 2023

Fantastic app which makes canceling orders simple for customers, while offering useful information for merchants such as cancellation reasons. This application has great customer support too.

nightcity clothing
United Kingdom
About 1 year using the app
March 6, 2023

This app has worked great for our store and Axel is stellar with customer support. Anytime I've emailed him I've had a helpful response within 24 hours.

Knafs
United States
4 days using the app
February 24, 2022

Very helpful with integration and communication. Great app to add onto your website for customers to re-order, edit and or cancel their order.

Doorway Drop
Canada
10 days using the app
June 21, 2021

Recommended this app. I've installed 2 stores and apply cancellable order. This is Simple admin and fast support!

GOEN.J
South Korea
About 2 months using the app
February 17, 2021

Axel was a breeze to work with. Highly responsive and worked to resolve my customized issue. Thank you!

Golden Mattress Dallas
United States
About 2 hours using the app
May 3, 2022

Great app and customer service! Customizable and easy to install and implement. Definitely recommend

Devoción
United States
About 19 hours using the app