Captain Shipping Protection

Captain Shipping Protection

Reviews (314)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to install and start collecting premiums right away, with a clean, fast interface. Support is praised as extremely quick and helpful, often fixing issues or customizing widgets within minutes via live chat. The shipping protection is seen as reliable, boosting customer confidence and simplifying lost or stolen order claims, while generating extra revenue, increasing AOV, and letting merchants keep unused premiums.

Edited September 2, 2026

good

MEEDEN Art
Hong Kong SAR
Over 1 year using the app
May 16, 2025

Great app, looks great. Support will help you with any issues

Lunie
United States
About 18 hours using the app
April 25, 2025

Very easy to navigate and set up off start

Bursting Supplies
United States
39 minutes using the app
Edited December 18, 2025

12/18/25 UPDATE:
Our Captain Protection option is catching on with our customers. We’re very happy with it’s performance and their great customer support (looking at you Mig!)

We recently launched this app on our website, so it's still too early for a 5-star review. However, if it lives up to its promises, I'll definitely be updating my review.

I had a very quick and helpful chat with customer service today. They were able to answer my question promptly. It's looking promising!

Provincetown Fudge Factory
United States
8 months using the app
April 16, 2025

Great service

Terra Ross
Bulgaria
About 2 months using the app
March 18, 2025

great

The Flaire
Australia
About 10 hours using the app
Edited April 1, 2025

Great app

N'oublie Pas
United States
About 2 months using the app
February 19, 2025

Great app, and an amazing customer service.

Bentior
United States
About 15 hours using the app
February 11, 2025

I LOVE RIA OMG SO MUCH BADDIE ALERT

Old School Hats
United States
About 1 year using the app
January 31, 2025

Excellent Customer Support. Immediately responded. Easy and quick to install.

Mountain Cookin' with Missy
United States
28 minutes using the app