Captain Shipping Protection
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (314)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to install and start collecting premiums right away, with a clean, fast interface. Support is praised as extremely quick and helpful, often fixing issues or customizing widgets within minutes via live chat. The shipping protection is seen as reliable, boosting customer confidence and simplifying lost or stolen order claims, while generating extra revenue, increasing AOV, and letting merchants keep unused premiums.
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I had an outstanding experience with Captain Shipping Protection! The team was incredibly responsive and professional throughout the entire process. They ensured my package arrived safe and secure, and their attention to detail was impeccable. I highly recommend their services for anyone in need of reliable shipping protection. Thank you, Captain Shipping Protection, for your excellent work!
Chat was fast communication with quick response and customer service rep was helpful. Answered the questions I had.
Calculations correct, but does not work with multi currencies. It was changing the currency symbol for the total amount in the cart. No reply to my support request. Use it with 1 currency only and seems to work fine. And be aware. Upon installation it shows up as a product: The box: This is a physical product was ticked. I did not know that. So shopify tells customers this can not be shipped to their address, so if the insurance is activated the whole cart can not be checked out. If you run a big store you are about to loose a lot of sales not knowing what is causing the problem. This kind of app developers should be banned from the platform immediately! This is not a small issue. It is stupid not to double check all settings before releasing the app.
Major Updates.
We value customer feedback and in response, the
We completed two major updates
1. the added insurance items will be digital products and will not require shipping.
2. we have made a perfect conversion of currencies to support merchants' global business!
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Hi, Dear Barista och Espresso Team,
First of all, we would like to express our sincere apologies to you, We follow the value of the customer first and We will be the first to establish communication with you, and active support and service, we highly value ~
We do our best to solve 100% of the problems you mentioned. and we will ensure that the insurance weight works perfectly,
Thank you for your support as we develop and grow together.
Kind regards,
Captain insure Team Sunny
Amazing app, the customer support is really efficient and fast
Works flawlessly. Customer service was amazing. This is the shipping insurance app that you need to get for your shop.
Good customer service. Hope app can keep developing to export in Excel format as raw data
Ria and Tessa were very helpful...and efficient.
The app just works, and when anything happens, the customer support is so so great and ever prompt in helping out.
Mig helped me to get the app up and running right away! Impressive!
Also the app works flawlessly!
Great app, and outstanding support! They solved my issues in less than 24 hours and I felt like the most valuable customer.
