Cartly Abandoned Cart Recovery

This app is great! It works perfectly for our needs and allows us to convert those abandoned sales easily and quickly. I personally use it to help clients put together a wishlist and I ultimately upsell them based on their preferences. I tell them, add the products in the cart you like, and follow the process all the way through to checkout. Prior to adding your payment information, I tell them to "X" out of the page. This then triggers the abandoned cart, and I can now see what the client likes and make sales suggestions based on their cart.

If you don't have this app yet, GET IT!!

This review is done entirely based on my experience, I'm not going to say if it's good or bad, or write a bad review, like, "don't use it, doesn't work" I'd like to be constructive and provide my feedback using this app for more than three years.
It indeed helped to recover abandoned carts using their mail sequence, and the recovery success varies if you have your website in different languages and currencies; if someone had an abandoned cart in French but you sent an email sequence in English, the % of success might be less than if they get a French mail sequence, the same for the currencies, you can define one currency with them, so if you have your Shopify with multiple currencies, then it's getting the problems, the customer is receiving emails with false coins, and the numbers are different as they supposed to be, so few of them just run away. Again, this tool covers just one language and one currency; if you want something sophisticated, it might not work ( or you can use it knowing that, as I did without any problems, I assumed the CR would be lower)
But let's go to the main point; the problem started more than six months ago; a customer sent me an email letting me know that the abandoned cart reminder email went to the spam OK, so I started checking myself, and it was true, I was receiving all their emails to the spam folder, it doesn't matter the address sent, Hotmail, Gmail, Yahoo, always their email went to spam = people can't read them so can't recover any product from my store since they are not receiving them.
After checking the header, I noticed that the IP used by "SendGrid" to send all these recovery emails was flagged from a9ll email serves as SPAM, so everyone using that IP for sending recovery emails went to the SPAM folder; why? Simple they are sending loads and loads of emails have been sent using the same IP/services, and people reported it as spam, and as a result, everyone (using that got flagged ) they told me that it was only me (yeah, I'm the only one using that IP, you are paying me a static IP, yeah, sure) and they manage to change the mail server IP to another/new one, perfect, we tried, it worked, and supposed to be fixed... and they gave me the next six months for "free" just for the inconvenience and for letting them know that their SERVER IP was flagged as SPAM...OK, for BUT yesterday, 6 months after (since this is an automated tool, I completely forgot to check if it was working or not.... I mean, if you configured the app, with a mail sequence, you expect that they are sending) BUT No! any email sent for the last 6 months, 0 , nada nothing, I contacted customer service and after 36 hours I still don't have an answer, and even if they fix the problem tomorrow, they can't help me to recover all these abandoned carts from the last 6 month, they again, claim that everyone is working fine, and they don't know why is not working for me, so 6 months ago I'm kind enough to let them know that their app is flagged as spam, and they thank me without sending any email to anyone, obviously, I stopped using their app, but I keep it for them to test, and check to be able to fix it for the future customers using their app.

After 48 hours, nobody contacted to me, or explain what happened or what is going on, but now from my dashboard ( I deactivated using the app) I saw that a lot of emails had been sent without my permission, or requests, all at the same time, now my customer who left a product on the checkout 6 months ago, is going to receive an email saying " you left something behind...." 6 months after, customer service is getting better and better, and they can't do it worst. Let's see how it ends.

Updated after more than 48 hours:
Thanks for your patience. The technical team has conducted a thorough investigation on your reported case. I want to mention that the reported issue has been fixed, and Emails will now deliver to your Abandoned Carts/Checkouts. We understand your concerns and sincerely apologize for this technical error in your Store's account.

I want to mention that in the past six months Free Trial, all other modules have been working, including the data recording as well as collection and scheduling. The issue occurred only with the email delivery.

So basically, I'm washing my hands, giving you a FREE month, and I'm clapping your back, and this is how this company works in 2023; you might be paying for something that doesn't work.

UPDATE ANSWER: you gave me FREE six months because I was beta testing your product for you and reported emails sent to SPAM folders and IP flagged for SPAM; you claim that "was working", and you gave me six months for FREE the truth is that the app didn't send any email for 6 months when supposed to be working. Now the problem has been solved after 48 hours, why? Because I reported to you if not, you were charging me money for a non-working APP. Did you mention why the APP didn't send any emails for 6 months? What was the problem, and the solution? No, only the problem has been solved; for all future customers, please ADD check if the APP is sending emails correctly; I have better things to do than checking if an automated checkout recovery cart is working correctly and is sending emails correctly, this is YOUR work, and this is why PEOPLE paying for it.

UPDATE 2: since Shopify sends you a reminder of a charging app 48 hours before the charge, and then I contacted this company to let them know about my 6-month problem, they charged me this month because they replied after 48 hours, so I was charged an extra month if you are taking more than 48 hours to reply ( 60 in my case) to re-charge me $12 for this month, you can keep them, now everyone knows how miserable is this company.

captured more unknown than actual emails. I tested out my own email and still listed it as unknown. not helpful and it is useless.

I left a previous review relating to this app slowing down my website. The customer support was excellent in addressing the issue, and even tried to help further improve our website speed. One word of caution is that if you have multiple apps that have abandoned cart features, there could be an interaction between all the apps that causes website speed issues. Make sure you website is running at the same speed after installing new apps relating to this feature.

Pricing is inconsistent... app page says $8.99 but when you upgrade through the app it is $29. Defiantly does not give us much faith in the apps reliability.

*UPDATE* - I finally was contacted by support, and they took care of the issues. I still can't give it 5 stars yet, as I haven't been able to fully try out the software because of said issues.

**UPDATE 2 - FINAL** - I've been using Shopify for my abandoned carts, with a success rate of 15% plus. Since I've had this installed, I've had exactly ZERO recoveries. I've asked for assistance, and received no replies. As far as I can tell, this isn't a very productive app with little in the way of responsive support. Deleted, and going back to Shopify.

*ORIGINAL* - Cannot get answers to support questions. I've had it installed long enough to have had several emails to go out, but the only ones that have gone is to the (accidentally) imported old carts. None of the new abandons have been emailed. Ready to uninstall.

i like the resposne from luis. big dog cheers

Ottima assistenza da parte di Luis

Michelle been extremely helpful, super insightful and with a lot of patience for my lack of computer knowledge , honestly i am impressed and very thankful to Michelle for all her help today to install the app and set it all up for my abandoned cart emails
Strongly recommend her services and this app , she is an asset to the app.
Thank you Michelle
Monica Luz

Great app, customer service is on point and response is fast. App is working perfect and helping my busines.