Cart2Cart Store Migration

Due to huge database and large number of custom migration requests, we didn't use the app (although I have used before very successfully) - instead we used Magnetic One's premium migration service. It took a long time to get everything done, but eventually all items we needed were migrated over successfully which saved many hundreds of hours of uploading. Price for the service was very good. If you are migrating to Shopify I would definitely recommend this service.

Olek and his team helped me move my woocommerce shop over to Shopify. While initially there were a handful of errors with the migration that needed to be addressed, their team was able to resolve nearly all of them (some were simply technical limitations within Shopify itself). They were also able to bring over all of my legacy information and help me fix some e-commerce mistakes I had made over the years that was causing messy reporting. Now in Shopify my reports look great, and everything is up and running smoothly!

Fantastic App. We migrated from Volusion to Shopify with no problems. Customer Accounts, Inventory, Sales Orders...everything was transferred over.

The only quirk we had was that passwords didn't transfer over (I'm sure this is a security issue and I have no problem with it at all). The solution was to just send out a mass e-mail to all of our customers asking them to reset their password. Once they reset their password they would still have their shipping information saved as well as the list of their previous orders.

WOULD HIGHLY RECOMMEND THIS APP...but like any migration process be sure you research & make sure you are doing it the correct way so there are no issues. You can't blame a vendor for a user mistake :)

BY FAR THE WORST APP AND THEIR CUSTOMER SERVICE IS INSANELY HORRIBLE!! My import was done incorrectly and their company is located in Ukraine so if you want customer service you have to contact them at like 4-5 AM USA Eastern time and regardless they don't have a tech team that actually knows what they're doing, they have to outsource it somewhere else! If you email them with a question they get back to you 24 hours later, just ridiculous!! I told them I want my money back numerous times and they just won't refund it to me so I have to file a chargeback just like many other people have like I read online... Don't take it from me, just google cart2cart reviews and you'll see how many upset customers there are! I wish I saw all those reviews before I paid my hard earned money that they won't even refund now! DO NOT GO WITH THESE PEOPLE!!

I have to say, Cart2Cart, and specifically Maryana, exceeded my expectations. Was it an easy migration? No, it wasn't and even though I stopped and started it twice and it wasn't working and it was taking a long time, Maryana kept emailing asking for a chance to make it right.

We went over the migration, the issues and how to fix them and started again.

The brilliant part was that after that planning, it was done in just over 24 hours and everything looked great. My store is fully migrated and online and that wouldn't be the case if they hadn't emailed and asked for a chance to do it again. I'm so glad that I didn't dismiss the opportunity just because I was frustrated.

As store owners we put our livelihoods in the hands of companies to help us and moving the 16500+ products I had on my old store to Shopify was a huge undertaking. Cart2Cart did the job, they worked with me and they didn't give up.

Thanks!

Ive been trying to transfer my information, the Technicians are NEVER there, they can't transfer without the technicians, I live in Canada and by the time I wake up the technicians are out of the office, and by the time I sleep they aren't there yet. They have all these employees but no one that can actually help you with the migration.

I love this app, used it to migrate our store from Wix to Shopify . Ana Delts was very helpful in terms of explaining the whole process, also was very nice to give us a discount code for their services! Definitely recommend it, save yourself some time and use it ! Ask them any questions/problems/issues you may have - they will solve them.

The team at Cart2Cart was great. They made some mistakes, which they corrected, but some of that could be related to migrating away from Volusion (one of the worst web platforms out there). They were highly motivated to get the job done and were responsive to requests changes when something didn't go as expected. FYI, ten trillion times better than nChannel who writes their contracts in a way to get out of doing any additional work if there is a hiccup.

The first attempt at migration from 3dCart left us without product images and they imported abandoned carts as paid orders. I contacted support. It was days before they had a fix. Then they still had abandoned carts coming in as paid. Again I contacted them. It was over a week before they attempted again. We had almost 30,000 orders to import. The multiple attempts ended up creating duplicate orders. So now we have over 90,000 orders in the system, many of which are duplicate and triplicate orders. Each time they say they have to figure out what happened and try again. I expected for over $400 they could get this done. I was quoted a 10 hr migration. It has been over 3 weeks now and we still do not have a proper migration and we will have to hire another company.

Oh, and not all customers ever imported and the ones that did, their passwords did not work. Many had to create new accounts. Luckily Shopify's system is smart enough to match customer accounts with orders based on the email address used.

I do not recommend dealing with them. They clearly do not know what they are doing when it comes to a larger store with hundreds of item, thousands of customers and tens of thousands of orders.

oh my goodness. I called with a questions and the guy was so rude. He told me he only answered questions about pre-enrollment. That other questions needed to be handled with chat. Of course I had already tried that avenue and didn't recieve any communication for 25 minutes.CUSTOMER SERVICE IS HORRIBLE!