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I tried a couple of times to install the app but each time i got an error. after subscribing i jsut get error:
Object moved
Object moved to here.
Done
Dear Kijo,
We apologize for the inconvenience, this temporary occurred issue is resolved. We are already communicating via email with you on this same matter, as follows:
We provide fully managed setup services at no extra cost. Once you have installed the app, please inform us in order to activate the ChannelSale account. These steps have been put in place so that we can comply with Shopify's guidelines. Our application acts as a connector between Shopify and your online marketplaces.
Once your ChannelSale account has been activated, our team would complete the mappings within our dashboard to import the data from Shopify, set it up, & link it up with all marketplaces & other shopping sites.
Also, our records indicate that we used to manage your online marketplaces in 2017 under the business name: Haba trading B.V. and Michelle used to be our point of contact.
We are available via email support@channelsale.com or tollfree helpline # +1-866-709-9495 for any assistance.
Thanking you for your co-operation, assuring you best services.
ChannelSale organizational failures that has led to this review. This service has been a waste of our time, has damaged our seller statuses on channels and caused lost sales and reputation damage. For those considering, be advised this was our experience with ChannelSale after one month of attempting to work with them. Our #1 goal was Amazon listing (the most challenging of our channels) with bonuses of linking Ebay and Etsy channels. - ChannelSale has failed to list anything on Amazon, our #1 Goal. Two calls a week for over a month and no progress whatsoever on Amazon. Not a single successful listing. ChannelSale could benefit from employee-training and an actual customer-service system for support. Email-strings of communication did not work (the model being used) and time just marched on without progress. - Poor technology. There is no visibility in the ChannelSale “dashboard” to see what products are on which channels. We we told there was...pretty big missed expectation.
o We found no dashboard-based ability to list a product ourselves. They want this done by them which would be fine but over a month later, not a single requested product has been listed. o ChannelSale's service integration with Shopify also continues to fail at order-syncing and pushing tracking information into channels. We have “manually” put tracking in a channel-order, notified ChannelSale of the sync-issue and we'll then get an email stating “it’s fixed”. However, they're looking at our manual-entry thinking somehow their sync started working. It hadn't. o Overall, ChannelSale needs to invest in technology and could benefit from their employees supporting customers from a professional environment – with better communications equipment and in environments conducive to working with customers. Support is abroad and every request is something like, "we will get back to you in some time". They only use Google Meet which has been clunky at best and most audio sounds like they are talking through a pillow (very, very muffled/garbled). - Poor Communication, Responsiveness and Lack of Organization. o We cannot understand most of what is communicated on the “calls” and there is no unique agenda. The ChannelSale calls are a rehash of past topics with little to no progress. We experienced calls with massive background noise (trains in background, dogs fighting...) and inability to understand them due to technological issues on their side.
o ChannelSale attempted to tell us “please check test listing” over and over even after we’ve already provided feedback. We have had to repeat ourselves countless times on our needs and asks and a month later - not a single listing on Amazon while getting close to the holiday shopping season.
o Need to improve attention to detail. We communicate something, and ChannelSale doesn't read it then waste call-time asking for the same thing we sent you a week or weeks earlier. This has been a complete waste of our time. See above for suggested fix – get real service-incident/tracking technology. Email isn’t the way. It took two weeks to get a simple "brand name" misspelling fixed (our company name!) on Ebay (they published listings to Ebay and never checked for accuracy - the burden is on us, the customer). We recommend another service - this one has just wasted 5-6 weeks of our time, energy and hurt both our Seller statuses on two channels.
Dear,
We are sorry to hear about your experience with us. We assure you to handle your queries in the best possible way.
After receiving your email and review, our senior team immediately discussed with you on a group call and requested for 4 hours to complete your highlighted below 2 tasks and await your permission to proceed, or inform us of any other priority tasks.
1) Amazon Listings >> Post Non FBA SKUs after verifying the UPC values
2) eBay Listings >> Fix the typo in brand name in sample listing, repost for verification, then post all.
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Please find below the consolidated issues from your email + review with in-line replies:
1) Our #1 goal was Amazon listing (the most challenging of our channels)
Reply) We have posted 5 products on Amazon and a validation report was shared but, Amazon removed the listing due to non-permitted brand names appearing in your titles and descriptions.
As your team mentioned that you would be unable to make any changes in the source feed, we were required to engage our team in custom removal of the unrequired brand names and then add your brand name at the end of the title through multiple steps then imported through a separate file into our system.
At next step Amazon returns Errors for incorrect UPC values that are required to be verified, and post other products with your consent.
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2) There is no visibility in the ChannelSale “dashboard” to see what products are on which channels.
Reply) The demo was given regarding the same to your team and we can arrange more demos as required. This feature is available by viewing the marketplace labels or by viewing the open listings page under the following paths:
Navigation Links - Inventory > Grouping > Manage Labels
Navigation Links - Calculus Reports > MarketPlace > MarketPlace Performance Summary
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3) We found no dashboard-based ability to list a product ourselves.
Reply) This was also covered in the demo that the automated product listing options are available on the dashboard as most basic functionalities. We can arrange more demos as required.
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4) We have “manually” put tracking in a channel-order.
Reply) This automated process is fully stable and being utilised by many of our clients for many years.
Handling procedures covered in the demo handover alongwith setup checklist with your team, can be repeated at your availability. In case any order gets missed then our team shares detailed monitoring log to ensure no discrepancies and issue findings with resolutions for isolated cases for buyer entered incorrect data, or outage from related marketplace API, or old orders not imported before starting setup cutoff date.
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5) They only use Google Meet which has been clunky at best
Reply) This is a temporary issue and we have other team members present during the meeting as back-ups in case there are network issues. We also connect via direct Phone calls, and have shared in our first email subject Minutes of meeting the direct Phone numbers of 5 members for backup and senior level escalations wherever required.
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6) We experienced calls with massive background noise (trains in background, dogs fighting...) and inability to understand them
Reply) This could be a temporary issue and we will take precautions for the same. Also shared backup members direct contacts.
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7) It took two weeks to get a simple "brand name" misspelling fixed (our company name!) on Ebay (they published listings to Ebay and never checked for accuracy - the burden is on us, the customer)
Reply) We were multitasking on several of your marketplaces setups at the same time, details of daily progressions series of events shared in email thread - Minutes of Meet.
We were suggested to export the file from the source and remove the brand name in order to post the correct information on eBay. Since your team was not able to make these changes in the source feed from your end, we had to fix via custom multiple steps as a workaround that got completed, pending one typo that would get fixed in next posting.
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We await your response to proceed, and again assure you of all resolutions.
Your business is important to us, we are happy to assist simplify multi-marketplace sales growth.
ChannelSale team
30-day trial does not include anything to test the integration. Everything needs to be done manually on their end. You cannot publish anything without them setting it up on their end, even the feed to load your Shopify items, and even that did not load all items; did not load pictures of attributes. Instead of setting up the feeds they constantly requesting a meeting and saying that you cannot test the upload to marketplaces without paying them. Waisted 2+ weeks and nothing worked. It's important to be able to test if the integration with market channels work and that is what trial period for, but according to them they will only do it if you start paying. The principle is quite simple: we need to witness the platform functioning flawlessly before proceeding with any financial commitments, but it's not the case with ChannelSale, and their failure to even understand the concept of trial period. In short the trial was a complete failure.
Dear Seller,
We are sorry to hear about your experience. We have earlier communicated with you the Free Trial plan includes posting live sample listings on any "1 marketplace" either Amazon, Walmart or eBay. This is the same as published on our App listing, on our website, in the introduction email, and our follow up emails answering your queries.
Free Trial plan does not include setting up "5 marketplaces" as required by you.
We highly value your time, hence to quickly clarify your queries we had requested a telephonic meeting, and reiterated Free Trial plan features in our emails on past dates May 23, 24, 25 and 30. You were not available for a phone meet.
On reviewing your account, you had added an incorrect API key and password. We then requested you to download the app after which the feed was imported successfully.
Your items were found failing during import due to multiple reasons (mainly missing attribute data)
On reviewing the images, links appeared to be broken, hence failing import.
We also informed you that per our procedures we complete setting up 1 marketplace and then give you live demo and handover with help guide for you to proceed further with self-managing, our team will assist whenever required. Once the initial setup and testing is done specific to your product data matching the marketplace acceptable values requirements, then our system will automatically sync.
Thank you for your kind understanding. Feel free to reach us on email and phone, we are happy to hear from you and simplify managing your multi-marketplaces.
ChannelSale team
The Channelsale team has been a huge help in the integration of all of our different sales channels and marketplaces to Shopify. The team has assisted us with Amazon, Walmart, Etsy, Wayfair, Google, and wish connections for Inventory, Orders, and tracking. Communication has been great and they are quick to answer any questions or fix any issues that arise. We have used many different services before but this has been the best one yet. On top of that, it's a great value. It's more affordable than many competitors and they are very involved in the setup process reducing most of the work on our end. Highly recommend!
Thanks for your review! It's been our pleasure assisting you.
Glad to hear we were able to simplify managing your multi-marketplaces efficiently!
Our team is thrilled with your comments for our App and services being best one yet, great value, managed setup reducing work on your end :) We strive to do better. Please reach out anytime!
I've been working with the ChannelSale team for over 5 years and I can't say enough great things about the app and the team! They've always been very supportive and responsive to any questions, integration projects or problems. I don't think I've ever waited more than 5 minutes to get a response, no matter the day or time of day. It's truly best in class customer service! Their app and technology has streamlined our business when other apps were not helpful. This is a must have app for anyone selling on Shopify looking to integrate with a myriad of third party sales channels!
Thanks for your superlative review, makes our team very happy! :) It's been our pleasure assisting you since over past 5 years and we are glad to achieve the goals and excited for scaling up your products sales growth to next level. We definitely always go extra mile to find solutions for any custom requirements for cross integrations.
Please reach out anytime! We are in gratitude.
Channelsale has been wonderful to work with. They have made the process of tracking and updating products and orders easy and manageable. They have assisted and managed solutions for every problem that arose during the last several months and continued to help me until each issue was resolved. I would recommend them to any small business that uses Shopify, amazon, Walmart, eBay, Etsy, and shipstation. The account managers have made the process as easy as possible and truly helped every step of the way. Thank you ChannelSale!
Thanks for your wonderful review, motivates us to do even better! :) It is imperative for our system and services to ensure accurate timely updation across marketplaces for creating product listings, orders fullfillment and shipping tracking. Glad to see it benefit growing your business. We are excited to keep progressing to increase your products visibility reach across many marketplaces globally, and improving customer experience.
Thanks again, it's our pleasure working with your company.
Spent around a year and while the goal was 3 marketplaces, we never got Amazon listed correctly. Spent all our time fixing bugs, and the software did not work as we were sold. And since we left ChannelSale, all our barcodes were removed on their way out. That was so kind of them.
Dear Seller,
We are sorry to hear about your experience. We await your response to the earlier shared resolutions, and offer free priority support till your setup milestones are successful.
Listed below your stated are our in-line replies marked as CS Reply):
1) Spent around a year and while the goal was 3 marketplaces, we never got Amazon listed correctly.
CS Reply) For Amazon, our email response on resolution is added here at end for quick reference, same was sent to your team on date 8 September 2022 stating:
“To update unique images on Shopify for these products and inform us to list on Amazon. On reviewing the swatch image issue we noticed you have added the same image in the image 1 field for all the child products (Screenshot below). Please make changes in Shopify so that image 1 is unique for all the child products.”
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2) Spent all our time fixing bugs, and the software did not work as we were sold.
CS Reply) Your products were already listed on Amazon and we were assisting in updating existing listings and creating new ones. Please note that in order to make changes on Amazon catalog you need to provide the same data that is already present in the Amazon catalog or else the posting will fail. Our software was updating the inventory and order for all marketplaces that were connected with ChannelSale.
In case where a bug or time lag is observed then as a standard practice we record findings every 3 hours in monitoring logs for continuous 3 days and share resolution on priority to confirm stability.
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3) all our barcodes were removed on their way out. That was so kind of them.
CS Reply) I have gone through the previous correspondences and see that the barcode weren’t added by your team in Shopify. For this, you had provided the UPCs along with the SKU numbers in an excel spreadsheet. We were not importing the barcodes from your Shopify Store.
We do not remove any data from anywhere without your permission, even if our subscription has ended still the listings remains yours on marketplaces.
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From: ChannelSale
Date: 8 September 2022 at 4:20:44 AM GMT+7
To: xxx
Subject: Re: Re[2]: PK Lures - Amazon - Validation Report
Hello Chris,
Hope all is well at your end.
After investigation with multiple teams at Amazon, this issue is traced to be isolated to these specific products where images are duplicating.
Suggested fix - To update unique images on Shopify for these products and inform us to list on Amazon.
On reviewing the swatch image issue. we noticed that you have added the same image in the image 1 field for all the child products (Screenshot below). Please make changes so that image 1 is unique for all the child products.
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Thank you for your kind understanding, and we are grateful to assist. Feel free to reach us on email and phone to resolve with free priority support.
ChannelSale team
Not at all as described. Feels a little dirty.
Wasted my time here - There prices and descriptions do not match what they actually say.
Sorry for the confusion. The $42 monthly plan you were inquiring about is discounted when opting for yearly billing, same plan for monthly billing is $51, exactly as listed in pricing plans, and Introduction email. We sent you covering email highlighting same pricing for clarification with screenshots as there is no difference in listed pricing and available options. Again our apologies for any inconvenience. We look forward to hearing back from you for any assistance. Thank you.
Excellent, no problems!
We are grateful for your kind appreciative words. We are happy diligently working towards next level growth for your business.
ChannelSale team
Would recommend. As a business owner, finding reliable tools to streamline operations and enhance efficiency is paramount, and let me tell you, this platform exceeded all expectations.
From the moment I integrated it into our system, the difference was remarkable. The user interface is incredibly intuitive, making the setup process a breeze. I was able to seamlessly connect our various sales channels and backend systems without any hassle.
Thank you for your wonderful review, it is our absolute pleasure to assist you, and we keep striving to improve and do better! Your support is most valuable for us, we love to keep hearing from you to scale up to next level growth.
