Reviews (423)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to use and well designed for managing disputes and chargebacks. Many highlight fast, 24/7, highly personalized support and smooth onboarding with step‑by‑step guidance. The AI‑driven automation that builds and submits detailed evidence files is praised for saving time and improving win rates. Merchants value its customization, chargeback prevention tools, and peace of mind as their businesses scale.

January 10, 2026

Since we implemented this app, we lost all the chargebacks we got. Comparatively with before where we used to win about 30-40% of the cases

Säker
Canada
10 months using the app
Chargeflow, Inc. replied July 8, 2026

Hi Säker,

thank you for sharing this. A drop in win rate compared to before is worth taking seriously, and we hear you.

Our customer experience team has personally reached out to you directly to review your cases and make sure your account is fully optimized.

The Chargeflow Team

April 13, 2026

I had an outstanding experience working with Jason. From the start, he was incredibly responsive and made sure I fully understood what was needed to resolve my account issue. His patience and clarity were refreshing, and his level of service was truly exceptional. I couldn't have asked for better support!

Ego Trippin’ Studios
United States
4 days using the app
May 19, 2026

great customer service, cool guys

GRXY STUDIO
Canada
4 months using the app
December 4, 2025

Chargeflow has been a huge time-saver for my store. Their automated dispute handling is incredibly smooth and removes all the stress of dealing with chargebacks manually.
The evidence files they generate are professional, detailed, and always submitted on time — something that used to take me hours every week.

Their support team is extremely helpful, fast, and friendly. They really care about merchants and go the extra mile to assist.
If you’re a Shopify merchant dealing with disputes, this app is absolutely a must-have. It saves time, increases your win rate, and gives you complete peace of mind.

Highly recommended

Nekelon
Germany
3 months using the app
October 28, 2025

Horrible experience with this company. We had a win rate of around 30% and they do not even reach out to remind you to submit additional information that can be helpful, they just submit a prompt from chatGPT and call it a day. You're better off submitting more compelling evidence yourself, on top of that we were charged an 8% cancellation fee.

Euro Auto Design
United States
7 months using the app
Chargeflow, Inc. replied July 8, 2026

Hi Euro Auto Design,

thank you for the detailed feedback. A reduced win rate isn't what we want for your business, and the concern about evidence quality and proactive communication is valid.

We're taking this feedback directly to our product team. Our customer experience team has personally reached out to you directly to go through your account.

The Chargeflow Team

October 24, 2025

Chargeflow has been an essential addition to our business, it’s truly a must-have for any Shopify store that wants to protect revenue and save time dealing with chargebacks. The system works flawlessly and gives peace of mind knowing everything is handled professionally.

Their customer support is exceptional. Cassie has been amazing, always available, responsive, and incredibly professional in guiding us through every step. It’s rare to find such dedicated service these days. Highly recommend Chargeflow to all merchants who value efficiency, automation, and reliable protection.

Luxuryzion
Hong Kong SAR
About 1 month using the app
Edited October 23, 2025

I couldn’t be happier with our experience using Chargeflow. As an eCommerce merchant, dealing with chargebacks used to drain time, energy, and revenue—but with Chargeflow we’ve turned the tables.

From day one, the setup was seamless. Chargeflow’s team helped get us connected quickly (we’re using Shopify and Stripe) and we were up and running in virtually no time. Their one-click integration and automated workflows mean we’re no longer bogged down in tedious dispute paperwork.

CraftNest
Germany
2 months using the app
October 17, 2025

Highly recommended to install for any Shopify stores. Excellent support, fast and helpful replies, and I want to highlight Jason for his support with our queries, disputes and app configurations. Most importantly, we're now winning back ridiculous chargebacks that we've unfairly lost to in the past.

Spectres
Singapore
3 months using the app
September 30, 2025

So far so good. Onboarding was easy and intuitive. I scheduled a support call to make sure I had done everything correctly, and am happy that I did - Juda helped me to add several more integrations!

No new chargebacks yet, so we'll see how things go in the future

Core Fabrics
Canada
26 days using the app
Edited September 30, 2025

Uninstall immediately even FREE Plan.
Auto submit chargeback to Shopify without key evidence cause our cases lost.
First time try chargeflow, first then we lost.
Now buyer get our free product without return, and we lost both money and good + 15usd chargeback fee,
we will do our own document for now

Ti-Parts Titanium
Singapore
6 months using the app
Chargeflow, Inc. replied July 8, 2026

Hi Ti-Parts Titanium,

thank you for sharing this. Losing your first dispute with us, is not the start we want for any merchant.

Our customer experience team has personally reached out to you directly to explain what happened and to see if we can earn another chance with a properly configured account.

The Chargeflow Team