Chatty AI Chatbot & Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (1,890)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up and very user‑friendly, with guided onboarding and training. Support is praised as fast, proactive, and hands‑on with configuration and feature requests. The AI chatbot saves time by handling most routine questions 24/7, improving customer communication and product discovery. Merchants also value the unified inbox, sales‑oriented chat features, strong customization, multi‑language support, and “lightning fast” performance.
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This app does everything I need it to and more. The only reason I don't give it the 5 is because it was hard for me to learn it. Thankfully their customer support is fantastic. The customer service rep, Mirra, was definitely 5 star help! I'm still learning the app but I know I'll master it soon with their help.
The app has some issues but the support is excellent! Hana was very helpful in quickly guiding me to the solution of my request.
A few hiccups during the learning process but I will say once it gets going the chat is super helpful to our customers and helps scale back our time spent on customer service. If we do run into an error every now and then the support team, specifically Hazel, if super quick to respond and provide help on the spot.
Ik ben nog aan het testen. Heeft nog tijd nodig voordat het volledig geoptimaliseerd is. Hou wel rekening dat je tijd moet besteden aan het juiste prompts en verzamelen van informatie. Je kunt wel rekenen op de hulpdesk van Chatty. Ik ben snel en goed geholpen door het team, waaronder Hazel.
Good chatbot and does the job. Some issues but costumer service is very friendly
Fantastic app for AI and integration with Shopify. Support is always on hand and super fast at replying!
Only feedback is it can't auto assign to agents in order when you run the AI at the same time - which can be hard when you have multiple agents active every day.
We've been using this app for about 4 months now, and we just recently upgraded our plan to access some other features (more products for AI to learn from, more agents etc.) - so far it's worked pretty well for us. Their chat support is also very responsive.
Really helpful support, Tiana answered everything so quickly and helped with all she could. The four stars is because we can't remove the branding, otherwise 5.
Good app, glitches a bit, missing some features and customizations but support guys are active and helps to manage problems - Nikita and Charles did a great job. Until it's free, it is good, but if there will be fees in the nearest future there should be fixed many things.
Great app, great customer service, and it's Free.
It's mostly a FAQ app though, as there isn't any chat integration. It just redirects to your what's app or messenger open's email app.
